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- Tasks: Be the welcoming face of our Business Park, ensuring a fantastic experience for all visitors.
- Company: Join a vibrant community-focused workplace in Farnborough.
- Benefits: Enjoy a competitive salary, pension scheme, and access to wellbeing resources.
- Other info: Flexible hours with opportunities for personal and professional growth.
- Why this job: Make a real impact by creating a warm and engaging environment for tenants and visitors.
- Qualifications: Experience in customer service and a passion for community engagement.
The predicted salary is between 28878 - 28878 £ per year.
As Guest Experience Host, you will be the welcoming face of the Business Park, welcoming visitors with professionalism, warmth, and energy. A natural communicator, you will develop strong relationships within the workplace community and beyond.
Your organisational expertise will ensure the smooth and professional operation of front-of-house services, enabling you to deliver an exceptional experience for tenants and visitors alike. You will play a key role in cultivating a vibrant onsite community by producing engaging newsletters and supporting the marketing team with the delivery of events in partnership with local charities and businesses. You will support the facilities management team with administrative tasks, managing contractors and maintenance teams and building positive relationships with all tenants, visitors and stakeholders.
Hours and Salary
8.00am – 4.00pm Monday to Thursday and 8.00am – 3.00pm on Friday (43 hours per week) £28,878
Key Responsibilities
- Set up, manage and take ownership of the reception area to ensure the ambiance reflects visitor and tenant expectations.
- Meet and greet all visitors to the park, ensuring a warm welcome – you will be the ‘face and personality’ of the business park.
- Ensuring the reception and common areas always look pristine.
- Efficiently managing couriers, post and deliveries.
- Defining and maintaining service levels.
- Develop a good understanding of the local area, creating a local amenities information file - becoming an expert in terms of local knowledge.
- Manage bookings for share spaces, ensuring meeting rooms are immaculately presented and ready for use at all times.
- Develop and manage relationships with key stakeholders and occupiers.
- Establish yourself as the go-to person for questions/queries, handling all enquiries in a courteous and efficient manner.
- Liaison with the facilities manager to help ensure contractors carry out their duties effectively and assist with any other tasks requested.
- Reporting issues and managing to resolution through correct process.
- Support new tenant onboarding, including welcome packs and site tours.
- Support and organise seasonal events for the tenants, following direction from the marketing team, to create a sense of community and aid enjoyment in the workplace (as and when required).
- Produce a monthly e-newsletter to update tenants on initiatives to encourage uptake and participation, ensuring content is always on brand (as and when required).
Skills, Knowledge and Expertise
- Experience of working in a premium front of house reception role, with excellent customer-focused service delivery and facilities management knowledge.
- Immaculately presented.
- Engaging and welcoming, with a warm personality.
- Proactive, self-motivated and thrive in an environment where you are required to multitask.
- Excellent problem resolution skills along with outstanding communication and active listening skills.
- Flexible to assist colleagues and work collaboratively.
- Can do attitude/team spirit.
- Competent Microsoft Office/Canva/App/Social Media user and willing to learn in-house systems and processes.
Benefits
- Contributory pension scheme/life assurance.
- 24/7 access to a virtual GP for you and your family.
- Wellbeing resources: digital gym, nutrition planning, wellbeing podcast.
- Financial and legal information support.
- Discounts and deals across multiple businesses.
- Referral programme.
- LAH training academy.
Reception and Guest Experience Host in Farnborough employer: Lah Property Marketing Ltd
Contact Detail:
Lah Property Marketing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception and Guest Experience Host in Farnborough
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with their community. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your warm welcome! As a Reception and Guest Experience Host, first impressions matter. Role-play greeting visitors with a friend or in front of a mirror to nail that friendly, professional vibe.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and keen to learn more about the role and the team. Think about what you want to know regarding their community events or how they support tenant engagement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Reception and Guest Experience Host in Farnborough
Some tips for your application 🫡
Show Your Personality: As a Reception and Guest Experience Host, your warm and engaging personality is key! Let that shine through in your application. Use a friendly tone and share a bit about yourself to show us why you’d be a great fit.
Tailor Your Application: Make sure to customise your application to highlight your experience in front-of-house roles. Mention specific skills like customer service and communication that align with what we’re looking for. We love seeing how you can bring value to our team!
Be Organised: Since this role involves managing multiple tasks, showcase your organisational skills in your application. You could mention any relevant experiences where you’ve successfully juggled responsibilities or improved processes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our community!
How to prepare for a job interview at Lah Property Marketing Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Reception and Guest Experience Host. Familiarise yourself with the key tasks mentioned in the job description, like managing the reception area and building relationships with tenants. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your People Skills
As the welcoming face of the business park, your ability to communicate effectively is crucial. Prepare examples of how you've successfully interacted with customers or clients in the past. Think about times when you went above and beyond to create a positive experience—this will showcase your warm personality and proactive attitude.
✨Be Ready to Discuss Local Knowledge
Since part of your role involves creating a local amenities information file, it’s a good idea to brush up on the local area before your interview. Research nearby attractions, restaurants, and services that could be useful for visitors. This will not only impress your interviewers but also show your commitment to enhancing the guest experience.
✨Demonstrate Your Organisational Skills
The job requires excellent organisational abilities, so be prepared to discuss how you manage multiple tasks efficiently. Share specific examples of how you've handled busy situations in the past, such as managing bookings or coordinating events. Highlighting your problem-solving skills will show that you're ready to tackle the challenges of the role.