At a Glance
- Tasks: Support front of house services and ensure high-quality client experiences across various sites.
- Company: LAH Property Marketing, known for its people-first approach and professional standards.
- Benefits: Company laptop, travel expenses, pension scheme, life assurance, and employee benefits.
- Other info: Flexible part-time role with opportunities for professional growth and development.
- Why this job: Join a dynamic team and make a real impact on client satisfaction and service delivery.
- Qualifications: Experience in hospitality or client services is a plus; strong communication and organisational skills are essential.
The predicted salary is between 21423 - 21423 £ per year.
Department: Operations Manager
Employment Type: Part Time
Location: Hybrid
Compensation: £21,428 / year
Description
Location: Site in Bristol / Cardiff
Hours: Part-time, 3 days per week
Salary: £21,428
Reporting to: Regional Manager
About LAH: LAH Property Marketing provides high-quality front of house reception and occupier experience services across commercial office buildings. We are known for our people-first approach, professional standards and ability to create welcoming, well-managed environments for clients, occupiers and visitors.
About the Role
We are looking for an organised, confident and service-led Operations Manager to support front of house service delivery across a portfolio of LAH client sites. Reporting to the Regional Manager and working as part of the regional management team, you will help maintain consistent service standards, support site teams, liaise with clients and building stakeholders, and ensure that day-to-day operational matters are followed through professionally. This is a mobile role, involving travel across regional sites and regular contact with Front of House teams, clients, the Cover Department, Recruitment, Head Office and the wider regional team. Access to a car is essential.
Hours and Salary
3 days per week, with flexibility based on reception cover or emergency requests (8 hours per day; hours/start times may vary to meet business needs). Working days are Monday, Tuesday and one other mutually agreed weekday (24 hours per week). £21,423 per annum (equivalent to £35,692 for full time role).
Key Responsibilities
- Support day-to-day operations across LAH front of house sites
- Help ensure service delivery is consistent, professional and aligned with LAH standards
- Act as a key point of contact for site queries, issues and follow-up actions
- Support Front of House teams with standards, training, induction and day-to-day guidance
- Liaise professionally with clients, building management teams and site stakeholders
- Attend client meetings where required and follow through agreed actions
- Work with the Regional Manager, Recruitment Department and Cover Department on staffing, onboarding and operational resource requirements
- Support health, safety and compliance activity, including site documentation, audits and risk assessment actions
- Help identify opportunities to improve service standards, site experience and operational consistency
- Maintain clear records of site visits, actions, follow-up points and relevant staff matters
- Escalate appropriately to the Regional Manager, Regional Director or HR where required
- Flexibility to step in and provide last minute cover in buildings (as and when needed)
Skills, Knowledge and Expertise
- Organised, reliable and able to manage multiple priorities
- Confident working across different sites and with different stakeholders
- Professional, well-presented and service-focused
- A strong communicator, both verbally and in writing
- Calm and solution-focused when dealing with operational issues
- Able to support and guide others constructively
- Confident using IT systems and maintaining accurate records
- Discreet and professional when handling confidential or sensitive information
- Able to recognise when matters should be escalated
- Flexible and adaptable to travel and varied operational needs
Previous experience in front of house, hospitality, property, facilities, client services or operational management would be helpful. The most important qualities are judgement, communication, organisation, professionalism and a commitment to high service standards.
Benefits
- Company laptop and mobile phone
- Travel expenses contribution
- Contributory pension scheme
- Life assurance
- Employee benefits scheme
- Comprehensive EAP
- Structured induction, guidance and probation review
Operations Manager in Cardiff employer: Lah Property Marketing Ltd
At LAH Property Marketing, we pride ourselves on being an excellent employer by fostering a people-first culture that prioritises professional development and employee well-being. Our hybrid working model allows for flexibility, while our commitment to high service standards ensures that you will be part of a dedicated team that values your contributions. With competitive benefits, including a contributory pension scheme and comprehensive employee assistance programmes, we provide a supportive environment where you can thrive in your role as Operations Manager across our Bristol and Cardiff sites.
Contact Details:
Lah Property Marketing Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Cardiff
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Lah Property Marketing Ltd and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Operations Manager in Cardiff
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Lah Property Marketing Ltd that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Lah Property Marketing Ltd.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Lah Property Marketing Ltd get a sense of who you are beyond your experience!
How to prepare for a job interview at Lah Property Marketing Ltd
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Lah Property Marketing Ltd and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
