At a Glance
- Tasks: Support the Regional Manager in leading front of house teams and ensuring top-tier service.
- Company: Established independent business providing premium reception services for over 35 years.
- Benefits: Flexible part-time hours, travel expense contributions, and a contributory pension scheme.
- Other info: Opportunity for professional growth and participation in company events.
- Why this job: Join a dynamic team and make a real impact in a fast-paced environment.
- Qualifications: Strong leadership skills, excellent time management, and a commitment to client satisfaction.
The predicted salary is between 15600 - 23400 £ per year.
Assistant Regional Manager
Department: Opertions Manager
Employment Type: Part Time
Location: Hybrid
Description
Assistant Regional Manager – part time
London and surrounding area
LAH provide front of house receptionists for premium commercial offices, working with Landlords, Investors and Property Management Companies. We’ve been established for over 35 years and as an independent, nationwide business, we recognise the importance of everyone who works for us.
What we’re looking for
We have an exciting opportunity for a dedicated Assistant Regional Manager, who will support the Regional Manager in leading our front of house reception teams to achieve top-tier service standards, client satisfaction, and consistent operational performance. You will act as a key liaison between LAH, our clients, and on-site teams, playing an essential role in supporting day-to-day operations while driving strategic projects forward.
You will live within easy reach of central London – the region includes Croydon, Hammersmith, Ealing, The City, West End and Mayfair. Ideally, a car owner/driver, you may also be required to travel to a small number of locations in Surrey and Kent.
If you are a dynamic and adaptable individual who thrives in a fast-paced environment, we invite you to apply and be part of our dedicated team.
Hours
Part time working on Thursday and Friday - 8 hours per day
(*hours / start times may vary to meet business needs). Flexibility needed to support reception cover or emergency requests.
Key Responsibilities
Daily operations
- Serve as the first \'go-to\' individual for all day-to-day enquiries across sites, resolving issues where possible or escalating to the Regional Manager as needed
- Manage the day-to-day operations at each site, providing support in operations, administration, and welfare to the LAH reception teams
- Occasionally stand in for the Regional Manager at client meetings to ensure continuity of our LAH service to clients
- Work alongside the Regional Manager on varied projects, prioritising according to business needs
- Oversee and mentor the Operations Executives, providing guidance on site management, service delivery, and professional growth
Site Visits
- Work collaboratively with the Regional Manager to develop and maintain a site visit schedule in accordance with LAH standard operating guidelines. Ensure timely post-visit follow up communications are delivered and shared with key stakeholders
- Conduct regular welfare checks at designated sites, reporting findings to the Regional Manager and relevant teams
- Collaborate with the on-site representative to set up social engagement initiatives for on-site events. Monitor site delivery of events, supporting the representatives to ensure success
Administration
- Maintain accountability and reports for health, safety, and compliance across the region, managing site documentation and ensuring risk assessments are current and complete
- Work closely with the Cover Department to implement effective absence management for your representatives. Promptly identify and communicate any issues to the Regional Manager / Director and collaborate to develop effective solutions in managing staff attendance
Assistance with site cover
- Embrace the demands of the role, including travel and flexible hours, to provide occasional temporary cover for reception within the region, as business needs dictates
- Utilise your experience and understanding of individual site needs to work closely with the Cover Department. Ensure that cover allocation is suitably adjusted to meet site demands and maintain service levels
Skills, Knowledge and Expertise
- Strong leadership capabilities, with a demonstrated ability to mentor and guide teams
- Immaculate presentation, representing LAH’s brand and values professionally
- Organised, with excellent time management skills and the ability to manage multiple priorities effectively
- Strong interpersonal skills and a commitment to client satisfaction and service excellence
- Proficiency in IT and administration, with a proactive, solution-focused approach to problem-solving
- Flexible and adaptable to travel and vary work hours as needed
- You will work on a mobile basis within the region - home working/at one of the sites
Benefits
- Company-provided laptop and mobile phone
- Contribution to travel expenses for the use of a personal vehicle or travel fares
- Contributory Pension Scheme
- Life Assurance
- Employee Benefits Scheme
- Participation in Company Events
- Comprehensive EAP
Assistant Regional Manager in Ealing employer: Lah Property Marketing Ltd
At LAH, we pride ourselves on being an excellent employer, offering a supportive and dynamic work environment for our Assistant Regional Managers. With over 35 years of experience in the industry, we provide our employees with opportunities for professional growth, flexible working arrangements, and a comprehensive benefits package, including travel contributions and a contributory pension scheme. Our culture emphasises teamwork and client satisfaction, making it a rewarding place to develop your career while enjoying the vibrant atmosphere of London and its surrounding areas.
Contact Details:
Lah Property Marketing Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Regional Manager in Ealing
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for an Assistant Regional Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand what LAH values in their team members, especially in terms of client satisfaction and service excellence. Tailor your responses to show how you embody those values.
✨Tip Number 3
Show off your leadership skills! During interviews, share specific examples of how you've successfully mentored teams or managed operations. This will demonstrate that you're not just a fit for the role, but a potential asset to the company.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our dedicated team at LAH.
We think you need these skills to ace Assistant Regional Manager in Ealing
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Assistant Regional Manager role. Highlight your leadership skills and any relevant experience in operations or client management. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed teams or projects in the past, and let us know why you're excited about joining LAH.
Show Off Your Flexibility:Since this role requires flexibility with hours and travel, make sure to mention your availability and willingness to adapt. We love candidates who are ready to jump in and support our teams wherever needed!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your details and get you into our system quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Lah Property Marketing Ltd
✨Know the Company Inside Out
Before your interview, take some time to research LAH and its operations. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As an Assistant Regional Manager, you'll need strong leadership capabilities. Prepare examples from your past experiences where you've successfully mentored or guided a team. Highlight how you resolved conflicts or improved team performance to demonstrate your suitability for the role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think of situations where you had to manage multiple priorities or handle unexpected challenges. Practising these scenarios can help you articulate your thought process during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, upcoming projects, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
