At a Glance
- Tasks: Be the friendly face of our company, welcoming visitors and managing calls.
- Company: Join a vibrant team in Birmingham with a focus on professionalism and warmth.
- Benefits: Enjoy a competitive salary, pension scheme, and access to wellbeing resources.
- Other info: Flexible part-time hours with opportunities for personal growth and development.
- Why this job: Make a real impact by providing excellent customer service and supporting community initiatives.
- Qualifications: Experience in front-of-house roles and strong communication skills are essential.
The predicted salary is between 12.6 - 12.6 £ per hour.
We are seeking a professional and personable Corporate Receptionist to join our team in a vibrant area in Birmingham. You will be the first point of contact for our clients and visitors, representing our brand with professionalism and warmth. This role is essential in ensuring smooth administrative operations and providing excellent customer service. The successful candidate will be based across two separate buildings, spending one week in one location and the following week in the other, ensuring consistent front‑of‑house support at both sites.
Location: Birmingham
Compensation: £13,104 per year
Hours: 8:00 am – 6:00 pm Thursday and Friday
Key Responsibilities:
- Greet and welcome all visitors to the building in a friendly and professional manner
- Manage incoming calls and direct them to the appropriate departments
- Prepare and write reports as needed, ensuring accuracy and attention to detail
- Efficiently manage deliveries, including couriers and post
- Provide excellent customer service to everyone visiting or working in the building
- Manage appointments and schedules for meetings and events
Building Management:
- Establish yourself as the face of the building and the go‑to person for questions and queries
- Work closely with the Building Manager – confidently reporting building issues and helping manage to resolution
- Manage contractors visiting the building to undertake regular maintenance, issuing keys as required and updating the progress/maintenance log
- Provide a weekly report to key stakeholders
Supporting Initiatives & Community:
- Help manage and populate social media channels where appropriate, ensuring content follows the brand guidelines
- Work alongside the events and marketing team to help with events, if required, and reach out to local businesses to negotiate exclusive discount privileges for the tenants in the building
Skills, Knowledge and Expertise:
- Experienced front‑of‑house receptionist able to deliver impeccable customer service
- Proactive, self‑motivated and able to work independently
- Excellent written and oral communication skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and willingness to learn in‑house systems
- Professional appearance and demeanor
Benefits:
- Contributory pension scheme / life assurance
- 24/7 access to a virtual GP for you and your family
- Wellbeing resources: digital gym, nutrition planning, wellbeing podcast
- Financial and legal information support
- Discounts and deals across multiple businesses
- Referral programme
- LAH training academy
Receptionist in Birmingham employer: LAH Property Marketing
Join our dynamic team as a Corporate Receptionist in Birmingham, where you'll be the welcoming face of our brand in a vibrant community. We pride ourselves on fostering a supportive work culture that values professionalism and personal growth, offering benefits like a contributory pension scheme, 24/7 access to a virtual GP, and opportunities for training and development. With a focus on employee wellbeing and a collaborative environment, this role is perfect for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Birmingham
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like LAH Property Marketing and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at LAH Property Marketing and let us see your personality shine through!
We think you need these skills to ace Receptionist in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and LAH Property Marketing.
Get Familiar with Our Brand:Before applying, take some time to learn about LAH Property Marketing and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at LAH Property Marketing
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress LAH Property Marketing.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which LAH Property Marketing will surely appreciate.
