User Experience Researcher

User Experience Researcher (7 Months Fixed Term Contract)

Join to apply for the User Experience Researcher (7 Months Fixed Term Contract) role at LAGOFIRE SRL .

With the development of the Motability Scheme Online Account, our interactions with customers are increasingly through digital channels.

Description

The role will be part of the Customer Insight and Analytics team, working closely with in-house design (including user experience designers, design research, content, and visual designers). You\’ll be working with a team designing products that improve the lives of our Motability customers. Over 290,000 customers use the online account, and your work will help us scale that further and improve our customers\’ lives in new ways.

Design research is a respected and valuable craft at Motability Operations. We have mature ways of doing research and use tools to help you be a more effective researcher such as Dovetail.

Main Responsibilities

• Play a lead role in continuously improving our research methodology and keeping abreast of new tools and processes.
• Work with product owners and other designers to determine what research needs to be done and how we should use the findings from research to improve our services.
• Manage multiple levels of research activities – strategic discovery and tactical user testing.
• Plan and facilitate research with our users including customers, dealers, and staff.
• Coordinate with recruiters and others to arrange the research sessions.
• Lead on sharing actionable research insights that help product owners make better decisions to the programme.
• Help to align user research working practices across the wider business, striving to develop the maturity of UX research at MO.
• Maintain the research repository so that insights are easily findable.

Qualifications

Minimum criteria:

• You are able to put yourself in someone else\’s shoes to understand their needs and problems.
• You\’re experienced in planning, facilitating, and synthesising research and presenting insights to senior stakeholders.
• You\’ve worked in a delivery environment where you\’ve needed to use research to support design decisions.
• You\’re comfortable with conducting research with vulnerable people.
• You are curious, keen to upskill and stay up to date with new methods and tools.
• You are able to lead and coach other UX designers to take part in research.
• Can work across multiple projects and look at questions and insights across projects, and make connections between these.

Essential

• Experience as a user researcher working in an agile delivery environment.
• Experience doing both strategic discovery and tactical user testing research.

Benefits

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 815,000 customers and their families across the UK.

We operate hybrid working across the organisation where we split our time between working on-site at our offices and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers.

As a Motability Operations Team Member, You Can Expect

• An annual discretionary bonus.
• 15% non-contributory pension (9% non-contributory pension during probation period).
• Life assurance at 4 times your basic salary.
• Employee Discount Scheme.
• Discounted Electric/Hybrid Car Salary Sacrifice Scheme.
• Access to the Cycle to Work Scheme.

We also offer health and well-being benefits, including:

• 28 days annual leave with option to purchase and sell days.
• Funded Private Medical Insurance cover.
• Critical illness insurance.
• Free access to healthcare apps.
• 1 day per year to volunteer.

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply.

Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

Industries

Technology, Information and Internet

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