Product Manager - Connected Vehicles in City of London

Motability Operations is the UK's largest leasing company, supporting over 800,000 customers with worry-free mobility solutions. As we expand our capabilities in connected mobility, we are seeking a dynamic and skilled Product Manager to play a critical role in delivering our connected mobility strategy.

This position requires a balance of strategic thinking and hands-on delivery, with a strong emphasis on data-driven decision-making, customer-centricity, and collaboration across teams.

• Initial Phase: Business Case & Strategy Development
  • Support the Head of Connected Mobility in defining the vision, strategy, and objectives for connected mobility initiatives.
  • Conduct research and analysis to identify market opportunities, customer needs, and emerging trends in vehicle connectivity.
  • Collaborate with cross-functional teams to develop a comprehensive business case and delivery roadmap.
  • Engage with internal and external stakeholders, including OEMs, suppliers, and partners, to gather requirements and assess capabilities.
• Evolving Role: Product Development & Delivery
  • Refine and deliver the product roadmap, ensuring alignment with business goals, customer needs, and regulatory requirements.
  • Collaborate with technology, data, and operations teams to develop, launch, and manage connected vehicle products.
  • Define and prioritise product requirements based on customer insights, commercial value, and technical feasibility.
  • Ensure delivery of high-quality, scalable solutions through effective stakeholder engagement and project management.
  • Monitor and evaluate product performance, leveraging data and analytics to inform continuous improvement.
• Ongoing Responsibilities
  • Balance customer experience and commercial outcomes, ensuring products deliver measurable value to the organisation and customers.
  • Support the development of analytics capabilities to unlock insights and drive decision-making.
  • Maintain compliance with GDPR and other regulatory requirements in all connected vehicle initiatives.
  • Act as a subject matter expert in connected vehicle technologies and fleet or leasing operations.

This position requires a balance of strategic product thinking and hands-on delivery, with a strong emphasis on data-driven decision-making, customer-centricity, and collaboration across teams. You'll be a team player who thrives in a busy environment and embraces challenges with enthusiasm. You're energised by complex problems and love turning obstacles into opportunities. You're a skilled communicator and relationship builder and good at distilling technical or detailed information down into clear, relevant messages. You're motivated to achieve exceptional results in everything you do.

• Proven experience in product management within a fleet, leasing, automotive, or related industry.
• Strong understanding of connected vehicle technologies and their applications.
• Demonstrated ability to define and deliver product roadmaps in a cross-functional environment.
• Excellent data and analytics skills, with experience leveraging insights to inform decisions.
• Customer-focused mindset, with a proven ability to balance customer experience with commercial objectives.
• Strong communication and stakeholder management skills, with experience engaging senior stakeholders.

• Experience developing business cases for complex products or programmes.
• Knowledge of telematics, API integrations, or cloud-based data solutions.
• Familiarity with the Motability Scheme or similar customer-focused organisations.
• Understanding of sustainability considerations in mobility solutions.

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:

• We find solutions
• We drive change
• We care

As a Motability Operations team member, the benefits you can expect are:

• Competitive reward package including an annual discretionary bonus
• 15% non-contributory pension (9% non-contributory pension during probation period)
• 28 days annual leave with option to purchase and sell days
• 1 day for volunteering
• Funded Private Medical Insurance cover
• Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme
• Life assurance at 4 times your basic salary
• Funded health screening for over 50s
• Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans
• Employee Discount Scheme with an app to save on the go
• Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees
• Generous family leave policies

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they're rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender. We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.