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- Tasks: Lead and inspire a team to deliver exceptional customer service in a dynamic airport retail environment.
- Company: Lagardère Travel Retail is a global leader in travel retail, operating over 5,120 stores worldwide.
- Benefits: Enjoy a 10% bonus opportunity, life insurance, on-site parking, and up to 25% store discounts.
- Why this job: Join a vibrant team at Belfast International Airport and thrive in a fast-paced, customer-focused culture.
- Qualifications: Previous supervisory experience in retail is essential; strong communication and team management skills required.
- Other info: A five-year reference check and criminal background check are necessary for this airside role.
The predicted salary is between 24000 - 32000 £ per year.
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Join to apply for the Supervisor – Aelia – Belfast Intl. Airport role at Lagardère Travel Retail
This range is provided by Lagardère Travel Retail. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Do you love the buzz of the airport? Enjoy working in a dynamic retail environment, where no two days are the same? If so, we have just the opportunity for you…
This role is for our Aelia Duty Free store situated in the departure lounge of Belfast International Airport; we are currently looking for an experienced, enthusiastic leader to join the team. Not only do you need a passion for retail, but you must also be able to deliver a great customer experience through being resourceful and responsive to the changing needs of the business and team members.
Outstanding service is the heart of our business, our aim is for customers who enter our stores, be greeted by a friendly team of Sales Advisors, who can offer expert help and advice. As a Supervisor your primary role will be to manage, lead and inspire your team to deliver high standards of customer service, enabling them to increase sales and deliver consistently high standards of customer satisfaction.
Hours: 37.5 hours, over 5 days (part time opportunities available)
Benefits: 10% bonus opportunity, Simplyhealth, Retail Trust, life insurance, on-site parking, up tp 25% store discounts and uniform
Key responsibilities:
- To deliver customer service in line with OSCAR Service standards
- To generate ideas for driving the business and the team forward
- To develop a motivated and empowered team through a positive management style
- Staff recruitment, planning and training
- To use relevant processes and policies to control the security of people, stock and cash
- To ensure compliance with the relevant legislation and terminal safety responsibilities as defined in the induction and period training
- The control of costs in accordance with agreed budgets
- Adherence to cash and stock control policies, ensuring and assisting others to do the same
- Responsible for team of Sales Advisors / Replenishment Assistants
Skills & Experience
- Previous experience at supervisory or managerial level in a retail (or similar) is essential
- An understanding of budgets & targets and the ability to deliver and improve them essential
- Excellent Communication skills (both verbal & written)
- Ability to work in a team or individually depending on the needs of the business
- Be able to remain professional and courteous under pressure
- Excellent interpersonal skills and team working
- Self-motivated
- Ability to quickly learn about systems, new products and procedures
100% Customer Focus
- Manage the team of Sales Advisors, ensuring they are motivated, engaged and always delivering excellent customer service
- Coaching the team to deliver service in line with our internal OSCAR model
- Rewarding and recognising excellence within the team
Stock Management
- Ensuring the store is fully replenished
- Goods receiving duties
- Stocktaking and inventory compliance
- Merchandising & pricing completed to standard
Housekeeping/Health & Safety
- Keeping the store well presented at all time
- Ensure the safe usage of all the cleaning materials
- Ensuring store and stock rooms are kept tidy in line with H&S
Security
- Ensuring security of stock on shop floor and compliance of till inventory
- Responsible for the shop floor security when on shift
- Awareness of potential security risks out with store and part of the wider airport
Our company:
Lagardère Travel Retail is a pioneering global leader in the travel retail industry currently operating over 5,120 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 42 countries worldwide, we generated €6.6bn sales in 2023.
Since 2004 after the initial opening of its first duty free store in Belfast International Airport they rapidly expanded throughout the UK & Ireland and now operate 30 stores across 8 airports and 8 ferries.
We believe an inclusive and diverse culture can help businesses and people thrive. At Lagardère Travel Retail, we are committed to create a work environment where our people can fulfil their potential and be themselves and to support each and every one of them in achieving their ambitions. We welcome and consider all applicants regardless of their background and can ensure all candidates will receive a fair and equal treatment.
Accessing the airport:
A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Retail
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Supervisor - Aelia - Belfast Intl. Airport employer: Lagardère Travel Retail
Contact Detail:
Lagardère Travel Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Aelia - Belfast Intl. Airport
✨Tip Number 1
Familiarise yourself with the Aelia brand and its values. Understanding their commitment to outstanding customer service will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your leadership experience in retail settings. Be ready to share specific examples of how you've motivated teams and improved customer satisfaction in previous roles.
✨Tip Number 3
Prepare to discuss your knowledge of stock management and compliance. Being able to demonstrate your understanding of these processes will show that you're ready to take on the responsibilities of a Supervisor.
✨Tip Number 4
Network with current or former employees of Lagardère Travel Retail if possible. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Supervisor - Aelia - Belfast Intl. Airport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant supervisory or managerial experience in retail. Use specific examples that demonstrate your ability to lead a team and deliver excellent customer service, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and the dynamic environment of an airport. Mention how your leadership style aligns with the company's values and how you can contribute to enhancing customer satisfaction.
Highlight Relevant Skills: Emphasise your communication skills, ability to work under pressure, and experience with stock management. These skills are crucial for the Supervisor role and should be clearly outlined in both your CV and cover letter.
Prepare for the Interview: If selected for an interview, be ready to discuss your previous experiences in detail. Prepare examples of how you've motivated teams, handled challenges, and improved customer service in past roles.
How to prepare for a job interview at Lagardère Travel Retail
✨Show Your Passion for Retail
Make sure to express your enthusiasm for the retail environment during the interview. Talk about your previous experiences and how they have shaped your love for customer service and sales.
✨Demonstrate Leadership Skills
As a Supervisor, you'll need to lead a team effectively. Prepare examples of how you've motivated and inspired teams in the past, and be ready to discuss your management style.
✨Understand the OSCAR Service Standards
Familiarise yourself with the OSCAR service model mentioned in the job description. Be prepared to discuss how you would implement these standards to enhance customer experience in the store.
✨Prepare for Security and Compliance Questions
Since the role involves security and compliance, review relevant policies and procedures. Be ready to explain how you would ensure adherence to these standards while managing the team.
