Sales Advisor, Part-Time - LEGO - LTN Airport

Do you love the buzz of the airport? Enjoy working in a dynamic retail environment, where no two days are the same? If so, we have just the opportunity for you. This role is for our Discover London and LEGO stores situated in the departure lounge of Luton Airport. We are currently looking for an energetic, enthusiastic person to join our team—someone with a passion for excellence, teamwork, and world-class customer service.

Job purpose: Outstanding service is the heart of our business. Our aim is for customers who enter our stores to be greeted by a friendly team of Sales Advisors, who can offer expert help and advice. As a Sales Advisor, you will be involved in all aspects of our busy store, delivering first-class customer service on the sales floor and till point.

Hours: 30 hrs across 4 days | 15 hrs across 2 days

Benefits: Simplyhealth, Retail Trust, life insurance, on-site parking, and up to 25% in-store discounts.

Key responsibilities:

• Customer Focus
  • Greeting customers with a friendly smile
  • Helping customers with product selection
  • Offering additional link sales
  • Ensuring all customers receive excellent customer service every time
  • Providing end-to-end customer service including till operations
• Stock Management
  • Ensuring the store is fully replenished
  • Goods receiving duties
  • Stocktaking and inventory compliance
• Merchandising & pricing
• Housekeeping / Health & Safety
  • Keeping the store well-presented at all times
  • Ensuring the safe usage of all cleaning materials
  • Keeping store and stock rooms tidy in line with H&S
  • Reporting any potential hazards on the shop floor or stock room to the manager/supervisor
• Security
  • Ensuring security of stock on the shop floor and compliance of till inventory
  • Responsible for shop floor security during shifts
  • Awareness of potential security risks outside the store as part of the airport community

Person Specification:

• Good communication skills (verbal & written)
• Adaptability to a changing environment
• Ability to work in a team and individually
• Ability to work well under pressure
• Excellent interpersonal skills
• Ability to provide professional service standards
• Reliable in attendance and punctuality
• Self-motivated

Our company: Lagardère Travel Retail is a pioneering global leader in travel retail, operating over 5,000 stores across airports, railway stations, and other concessions in 42 countries. In 2022, we generated €5.2bn in sales. Since opening our first duty-free store in Belfast International Airport in 2004, we rapidly expanded throughout the UK & Ireland, now operating 30 stores across 8 airports and 8 ferries. We believe an inclusive and diverse culture helps businesses and people thrive. At Lagardère Travel Retail, we are committed to creating a work environment where our people can fulfil their potential and be themselves. We welcome all applicants and ensure fair treatment for everyone.

Accessing the airport: A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role, as the store is airside in the departures lounge. This will be discussed in more detail at the interview stage, or please contact us if you have questions.