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- Tasks: Assist customers, manage transactions, and maintain store appearance in a vibrant retail environment.
- Company: Join Lagardère Travel Retail, a global leader in travel retail with over 5,000 stores worldwide.
- Benefits: Enjoy perks like SimplyHealth, life insurance, on-site parking, and up to 25% in-store discounts.
- Why this job: Be part of a dynamic team at an exciting airport location, enhancing customer experiences daily.
- Qualifications: Previous retail experience preferred; strong communication and problem-solving skills are essential.
- Other info: Full training provided before the new store opens in April 2025; flexible hours available.
The predicted salary is between 24000 - 36000 £ per year.
Exciting new opportunity in travel retail, delivering exceptional service while working in a fast-paced, dynamic environment!
Job purpose: As a Sales Advisor, you will provide exceptional customer service, assist shoppers with product inquiries, and help drive sales in a retail environment. You will ensure that the store is well-stocked, organised, and visually appealing. Additionally, you will handle transactions, manage customer issues, and contribute to a positive shopping experience. This role is for our Aelia duty free store at Belfast International Airport. This store is undergoing a significant redevelopment with the estimated opening of the new store in April 2025. During the time before store opening there will be full training on our system and processes, and the responsibility of supporting recruitment for the growing team.
Contract: 37.5 hours per week, across 5 days (part-time opportunities available)
Benefits: SimplyHealth, Retail Trust, life insurance, on-site parking and up to 25% in-store discounts
Key responsibilities:
- Greet customers and offer assistance with product selection.
- Provide detailed product information and recommendations based on customer needs.
- Assist with stock management, including restocking shelves and organizing displays.
- Handle customer transactions, including cash, credit, and returns.
- Resolve customer inquiries and complaints professionally and efficiently.
- Meet or exceed sales targets and contribute to store goals.
- Maintain cleanliness and orderliness of the sales floor.
- Stay updated on product knowledge, store promotions, and policies.
Qualifications:
- Previous retail or customer service experience is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and adapt to changes.
- Basic math skills for handling transactions.
- Availability to work flexible hours, including weekends and holidays.
Key Skills:
- Customer service.
- Sales techniques.
- Product knowledge.
- Teamwork and collaboration.
- Problem-solving.
- Time management.
Accessing the airport: A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.
Our values: Can you feel the HEAT? Whatever role you deliver for Lagardère Travel Retail, part of your responsibility is to represent and uphold our company values every day:
- HONESTY - Working ethically | Fostering a culture of openness | Treating each other fairly | Being considerate
- EXCELLENCE - Delivering first class customer service | Upholding high store standards | Showcasing prestigious brands
- AGILITY - Working in a fast-paced environment | Adapting well to change | Always striving to improve
- TEAM SPIRIT - Working together as one team | Supporting each other | Being active partners in our wider communities
Our company: One of the two divisions of the Lagardère group, Lagardère Travel Retail is a pioneering global leader in the travel retail industry and the only operator to have established a comprehensive and world-recognised leadership across multiple business activities. Cumulating more than 170 years of experience in travel retail since the opening of the first bookstore in 1852 at Paris Gare de Lyon, we deliver new experiences for travellers every day. Operating over 5,000 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 42 countries worldwide, we generated €5.2bn sales in 2022. At Lagardère Travel Retail we believe an inclusive and diverse culture can help businesses and people thrive. We are committed to create a work environment where our people can fulfil their potential and be themselves and to support each and every one of them in achieving their ambitions. We welcome and consider all applicants regardless of their background and can ensure all candidates will receive a fair and equal treatment.
Seniority level: Entry level
Employment type: Full-time
Job function: Sales and Business Development
Industries: Retail
Sales Advisor - Aelia - Belfast Int. Airport employer: Lagardère Travel Retail
Contact Detail:
Lagardère Travel Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor - Aelia - Belfast Int. Airport
✨Tip Number 1
Familiarise yourself with the Aelia brand and its product offerings. Understanding the products you’ll be selling will not only boost your confidence but also help you engage customers more effectively.
✨Tip Number 2
Brush up on your customer service skills. Since this role is all about providing exceptional service, think of examples from your past experiences where you went above and beyond for a customer.
✨Tip Number 3
Prepare to discuss how you handle fast-paced environments. Given that the airport setting can be hectic, be ready to share specific instances where you thrived under pressure.
✨Tip Number 4
Show your enthusiasm for teamwork. This role requires collaboration, so think of ways you've successfully worked in a team before and be prepared to share those stories during your interview.
We think you need these skills to ace Sales Advisor - Aelia - Belfast Int. Airport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail and customer service experience. Use keywords from the job description, such as 'customer service', 'sales techniques', and 'teamwork', to demonstrate your fit for the Sales Advisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and customer service. Mention specific experiences where you provided exceptional service or met sales targets, and explain why you want to work at Lagardère Travel Retail.
Showcase Your Skills: In your application, emphasise skills that are crucial for the role, such as problem-solving, communication, and time management. Provide examples of how you've successfully used these skills in previous roles.
Prepare for the Interview: If selected for an interview, be ready to discuss your experiences in detail. Prepare answers to common interview questions related to customer service and sales, and think of questions to ask about the company culture and team dynamics.
How to prepare for a job interview at Lagardère Travel Retail
✨Showcase Your Customer Service Skills
As a Sales Advisor, exceptional customer service is key. Prepare examples from your past experiences where you successfully assisted customers or resolved issues. This will demonstrate your ability to meet the expectations of Lagardère Travel Retail.
✨Familiarise Yourself with the Brand
Research Aelia and Lagardère Travel Retail before the interview. Understanding their values, products, and customer base will help you answer questions more effectively and show your genuine interest in the role.
✨Demonstrate Adaptability
The retail environment can be fast-paced and ever-changing. Be ready to discuss how you've adapted to changes in previous roles, as this aligns with the company's value of agility.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving abilities. Think of scenarios where you had to think on your feet or handle difficult customers, and explain how you managed those situations.
