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- Tasks: Lead a dynamic team in a bustling airport restaurant, ensuring top-notch customer service.
- Company: Join Lagardère Travel Retail, a global leader in travel retail with over 5,120 stores worldwide.
- Benefits: Enjoy a 10% bonus, free parking, up to 25% discounts, and health perks.
- Why this job: Experience the excitement of airport life while developing your leadership skills in a vibrant environment.
- Qualifications: Previous supervisory experience in hospitality and strong communication skills are essential.
- Other info: Must pass a background check due to airside access requirements.
The predicted salary is between 27000 - 42000 £ per year.
F&B Supervisor – Aelia – Belfast Int. Airport
Join to apply for the F&B Supervisor – Aelia – Belfast Int. Airport role at Lagardère Travel Retail
F&B Supervisor – Aelia – Belfast Int. Airport
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This range is provided by Lagardère Travel Retail. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Do you love the buzz of the airport? Enjoy working in a dynamic retail environment, where no two days are the same? If so, we have just the opportunity for you…
This role is for our Aelia Duty Free store situated in the departure lounge of Belfast International Airport; we are currently looking for an experienced, enthusiastic leader to join the team. Not only do you need a passion for retail, but you must also be able to deliver a great customer experience through being resourceful and responsive to the changing needs of the business and team members.
The Supervisor is responsible for supporting the day-to-day operations of the restaurant, ensuring a high standard of customer service, and overseeing all the staff. You will assist with staff training, service quality, and ensuring guests have a positive dining experience. You will also step in to manage operations in the absence of the General Manager or Deputy Manager.
Hours: 37.5 hours, over 5 days on a rolling shift pattern
Benefits: 10% bonus opportunity, Simplyheath, Retail Trust, life insurance, free on-site parking, up to 25% store discounts and uniform
Key responsibilities:
- Supervise and coordinate the activities of front-of-house staff to ensure excellent customer service.
- Manage and supervise kitchen staff, including scheduling, training, and performance management.
- Ensure food is prepared and presented to high-quality standards.
- Maintain kitchen inventory, order supplies, and manage stock levels to minimize waste.
- Ensure compliance with food safety, health, and hygiene regulations.
- Assist in training and mentoring staff to meet service standards.
- Ensure the dining area is clean, organized, and properly set up for service.
- Address and resolve customer complaints or concerns promptly and professionally.
- Maintain Brand food quality, quick service and cleanliness standards.
- Maintain HACCP policies for all restaurant activities across shifts.
- Assist in maintaining inventory levels and placing orders when necessary.
- Monitor staff performance and provide constructive feedback to enhance service quality.
- Support the management team with daily tasks, including scheduling and reporting.
Skills & Experience
- Previous experience in a supervisory or similar role in the hospitality industry.
- Strong leadership and communication skills.
- Strong knowledge of kitchen operations, food preparation, and safety standards.
- Excellent customer service skills and a positive attitude.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Knowledge of health, safety, and hygiene regulations.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Key Skills
- Leadership and team coordination
- Customer service excellence
- Problem-solving and conflict resolution
- Time management and multitasking
- Communication and interpersonal skills
- Attention to detail
Our company:
Lagardère Travel Retail is a pioneering global leader in the travel retail industry currently operating over 5,120 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 42 countries worldwide, we generated €6.6bn sales in 2023.
Since 2004 after the initial opening of its first duty free store in Belfast International Airport they rapidly expanded throughout the UK & Ireland and now operate 30 stores across 8 airports and 8 ferries.
We believe an inclusive and diverse culture can help businesses and people thrive. At Lagardère Travel Retail, we are committed to create a work environment where our people can fulfil their potential and be themselves and to support each and every one of them in achieving their ambitions. We welcome and consider all applicants regardless of their background and can ensure all candidates will receive a fair and equal treatment.
Accessing the airport:
A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
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Industries
Retail
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F&B Supervisor - Aelia - Belfast Int. Airport employer: Lagardère Travel Retail
Contact Detail:
Lagardère Travel Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land F&B Supervisor - Aelia - Belfast Int. Airport
✨Tip Number 1
Familiarise yourself with the specific operations of Aelia Duty Free at Belfast International Airport. Understanding their product range and customer service expectations will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight your leadership experience in fast-paced environments. Be ready to share examples of how you've successfully managed teams and resolved conflicts, as these skills are crucial for the F&B Supervisor role.
✨Tip Number 3
Prepare to discuss your understanding of food safety and hygiene regulations. Being knowledgeable about HACCP policies will show that you take compliance seriously, which is essential for this position.
✨Tip Number 4
Network with current or former employees of Lagardère Travel Retail if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace F&B Supervisor - Aelia - Belfast Int. Airport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality industry, particularly any supervisory roles. Emphasise your leadership skills and customer service excellence, as these are key for the F&B Supervisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the retail environment and your ability to manage a team effectively. Mention specific examples of how you've improved customer experiences or managed operations in previous roles.
Highlight Relevant Skills: In your application, clearly outline your knowledge of kitchen operations, food safety standards, and your ability to handle multiple tasks in a fast-paced environment. These skills are crucial for the role.
Prepare for the Interview: If selected for an interview, be ready to discuss your previous experiences in detail. Prepare examples of how you've resolved customer complaints or improved service quality, as these will likely come up during the conversation.
How to prepare for a job interview at Lagardère Travel Retail
✨Show Your Passion for Customer Service
As an F&B Supervisor, delivering excellent customer service is key. Be prepared to share examples of how you've gone above and beyond to ensure a positive experience for customers in your previous roles.
✨Demonstrate Leadership Skills
Highlight your experience in managing teams and training staff. Discuss specific instances where you successfully led a team through challenges or improved service quality, as this will resonate well with the interviewers.
✨Know Your Food Safety Regulations
Familiarise yourself with food safety, health, and hygiene regulations relevant to the hospitality industry. Being able to discuss these confidently will show that you take compliance seriously and understand the importance of maintaining high standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, such as how you would handle a difficult customer or manage a staffing issue. Think of examples from your past experiences that demonstrate your ability to think on your feet and resolve conflicts effectively.
