At a Glance
- Tasks: Lead a dynamic team in a fast-paced airport restaurant environment.
- Company: Join Lagardère Travel Retail, a global leader in travel retail.
- Benefits: Flexible shifts, competitive pay, and opportunities for growth.
- Other info: Inclusive culture with a focus on personal development and career progression.
- Why this job: Be part of an exciting team that delivers exceptional dining experiences.
- Qualifications: Previous supervisory experience in hospitality and strong leadership skills.
The predicted salary is between 30000 - 42000 £ per year.
Do you love the buzz of the airport? Enjoy working in a dynamic environment, where no two days are the same? If so, we have just the opportunity for you. We are currently looking for energetic, enthusiastic new members to join the team that have a passion for excellence, teamwork and great food!
Hours: 37.5 hours per week, worked across 5 days | Flexibility for work pattern over 7 days on a shift basis.
Job Purpose: The Supervisor is responsible for supporting the day-to-day operations of the restaurant, ensuring a high standard of customer service, and overseeing all the staff. You will assist with staff training, service quality, and ensuring guests have a positive dining experience. You will also step in to manage operations in the absence of the General Manager or Deputy Manager.
Key Responsibilities:
- Supervise and coordinate the activities of front-of-house staff to ensure excellent customer service.
- Manage and supervise kitchen staff, including scheduling, training, and performance management.
- Ensure food is prepared and presented to high-quality standards.
- Maintain kitchen inventory, order supplies, and manage stock levels to minimize waste.
- Ensure compliance with food safety, health, and hygiene regulations.
- Assist in training and mentoring staff to meet service standards.
- Ensure the dining area is clean, organized, and properly set up for service.
- Address and resolve customer complaints or concerns promptly and professionally.
- Maintain Brand food quality, quick service and cleanliness standards.
- Maintain HACCP policies for all restaurant activities across shifts.
- Assist in maintaining inventory levels and placing orders when necessary.
- Monitor staff performance and provide constructive feedback to enhance service quality.
- Support the management team with daily tasks, including scheduling and reporting.
Skills & Experience:
- Previous experience in a supervisory or similar role in the hospitality industry.
- Strong leadership and communication skills.
- Strong knowledge of kitchen operations, food preparation, and safety standards.
- Excellent customer service skills and a positive attitude.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Knowledge of health, safety, and hygiene regulations.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Key Skills:
- Leadership and team coordination
- Customer service excellence
- Problem-solving and conflict resolution
- Time management and multitasking
- Communication and interpersonal skills
- Attention to detail
Accessing the airport: A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.
Team Leader - Wasabi - Luton Airport employer: Lagardère Travel Retail
Lagardère Travel Retail is an exceptional employer, offering a vibrant work environment at Luton Airport where no two days are the same. With a strong commitment to employee growth and inclusivity, we provide comprehensive training and development opportunities, ensuring our team members thrive in their roles while delivering outstanding customer service. Join us to be part of a dynamic team that values excellence, teamwork, and a passion for great food.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - Wasabi - Luton Airport
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Lagardère Travel Retail. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Lagardère Travel Retail
Don't be shy about reaching out to Lagardère Travel Retail directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Team Leader - Wasabi - Luton Airport
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Lagardère Travel Retail and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Lagardère Travel Retail
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
