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- Tasks: Provide top-notch customer service and assist shoppers at Gatwick Airport.
- Company: Join a dynamic retail team in a vibrant airport environment.
- Benefits: Enjoy a cash plan, life insurance, on-site parking, and up to 25% discounts.
- Other info: Flexible hours and a chance to work in a fast-paced, fun atmosphere.
- Why this job: Be part of an exciting team and enhance the shopping experience for travellers.
- Qualifications: Previous retail experience and strong communication skills are preferred.
The predicted salary is between 12 - 14 £ per hour.
As a Sales Advisor, you will provide exceptional customer service, assist shoppers with product inquiries, and help drive sales in a retail environment. You will ensure that the store is well-stocked, organised, and visually appealing. Additionally, you will handle transactions, manage customer issues, and contribute to a positive shopping experience. This role is for our Discover store at Gatwick Airport.
Contract: 22.5 hours per week, across 3 days.
Benefits: Simplyhealth cash plan, Retail Trust, life insurance, on-site parking and up to 25% in-store discounts.
Key responsibilities:- Greet customers and offer assistance with product selection.
- Provide detailed product information and recommendations based on customer needs.
- Assist with stock management, including restocking shelves and organising displays.
- Handle customer transactions, including cash, credit, and returns.
- Resolve customer inquiries and complaints professionally and efficiently.
- Meet or exceed sales targets and contribute to store goals.
- Maintain cleanliness and orderliness of the sales floor.
- Stay updated on product knowledge, store promotions, and policies.
- Previous retail or customer service experience is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and adapt to changes.
- Basic math skills for handling transactions.
- Availability to work flexible hours, including weekends and holidays.
- Customer service.
- Sales techniques.
- Product knowledge.
- Teamwork and collaboration.
- Problem-solving.
- Time management.
A five‑year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.
Our values:- HONESTY – Working ethically | Fostering a culture of openness | Treating each other fairly | Being considerate
- EXCELLENCE – Delivering first class customer service | Upholding high store standards | Showcasing prestigious brands
- AGILITY – Working in a fast-paced environment | Adapting well to change | Always striving to improve
- TEAM SPIRIT – Working together as one team | Supporting each other | Being active partners in our wider communities
We welcome and consider all applicants regardless of their background and can ensure all candidates will receive a fair and equal treatment.
Sales Advisor - Discover - Gatwick Airport in Surrey employer: Lagardère Travel Retail
Contact Detail:
Lagardère Travel Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor - Discover - Gatwick Airport in Surrey
✨Tip Number 1
Get to know the company and its values before your interview. We want to see that you resonate with our culture of honesty, excellence, agility, and teamwork. This will help you stand out as a candidate who truly fits in!
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Sales Advisor. We love candidates who can demonstrate their problem-solving abilities and how they handle customer inquiries with ease.
✨Tip Number 3
Dress the part! First impressions matter, especially in retail. Show up looking sharp and ready to represent our Discover store at Gatwick Airport. It shows you care about the role and the brand.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who are eager to join our team.
We think you need these skills to ace Sales Advisor - Discover - Gatwick Airport in Surrey
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous experience you have in retail or customer service. We want to see how you've gone above and beyond to help customers, so share those stories!
Be Clear and Concise: When filling out your application, keep your answers straightforward and to the point. We appreciate clarity, so avoid fluff and get straight to what makes you a great fit for the Sales Advisor role.
Tailor Your Application: Take a moment to read through the job description and align your skills with what we're looking for. Mention specific responsibilities from the listing that you’re excited about and how you can contribute to our team at Gatwick Airport.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lagardère Travel Retail
✨Know Your Products
Before the interview, make sure you’re familiar with the products sold in the Discover store. Research their features and benefits so you can confidently discuss them. This will show your potential employer that you’re genuinely interested and prepared to assist customers effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you provided exceptional customer service. Think about times you resolved complaints or went above and beyond for a customer. This will demonstrate your ability to handle customer inquiries and contribute to a positive shopping experience.
✨Emphasise Teamwork
Since teamwork is crucial in this role, be ready to share experiences where you collaborated with others to achieve a common goal. Highlight how you support your colleagues and contribute to a positive team spirit, which aligns with the company’s values.
✨Be Ready for Fast-Paced Scenarios
Given the dynamic environment of an airport retail store, prepare to discuss how you handle pressure and adapt to changes. You might even want to practice answering situational questions that reflect the fast-paced nature of the job, showcasing your agility and problem-solving skills.