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- Tasks: Lead a dynamic retail team, ensuring top-notch customer service and smooth store operations.
- Company: Join Relay, an iconic global brand launching at Heathrow Airport in 2026!
- Benefits: Competitive pay, flexible shifts, and opportunities for growth in a vibrant environment.
- Other info: Diverse and inclusive workplace with a focus on teamwork and personal development.
- Why this job: Be part of an exciting journey and make a real impact in a bustling airport setting.
- Qualifications: Retail experience preferred; strong leadership and communication skills are a must.
The predicted salary is between 30000 - 40000 £ per year.
Relay at Heathrow! We are bringing one of our most iconic global brands to the UK in 2026 — and we will be looking for passionate, customer‑focused individuals to join us on this journey!
Job Purpose
The Supervisor is responsible for overseeing the daily operations of the store, ensuring high levels of customer satisfaction, and leading the sales team to meet targets. The role involves supervising staff, handling escalated customer issues, managing inventory, and ensuring the store’s visual standards are maintained. You will also support management in administrative duties and assist in training new team members.
Key Responsibilities
- Supervise and motivate the retail team to achieve sales targets and provide excellent customer service.
- Assist in the daily operations of the store, including opening and closing procedures.
- Manage staffing schedules and ensure appropriate coverage on the sales floor.
- Handle escalated customer inquiries and resolve issues promptly.
- Oversee merchandising and ensure the store is clean, organised, and visually appealing.
- Assist with inventory control, stock replenishment, and loss prevention.
- Train and onboard new employees, providing ongoing coaching and feedback.
- Support the management team with administrative tasks and reports.
- Manage cash and payment systems in accordance with company procedures and policies.
- Uphold health and safety standards in store.
- Performance management of employees; performance reviews, development plans, investigations.
Qualifications
- Previous experience in a retail environment, with supervisory experience preferred.
- Strong leadership and communication skills.
- Ability to work in a fast‑paced environment and manage multiple tasks.
- Strong problem‑solving abilities and a customer‑focused mindset.
- Basic computer skills for inventory management and reporting.
- Flexibility to work varying shifts, including weekends and holidays.
Key Skills
- Leadership and team management.
- Customer service excellence.
- Problem‑solving and conflict resolution.
- Inventory management.
- Communication and interpersonal skills.
- Time management and organisation.
Accessing the airport: A five‑year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this. We welcome and consider all applicants regardless of their background and can ensure all candidates will receive a fair and equal treatment.
Supervisor - Relay - Heathrow Airport employer: Lagardère Travel Retail
Contact Detail:
Lagardère Travel Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Relay - Heathrow Airport
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the retail industry. A personal recommendation can go a long way in landing that Supervisor role at Relay.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and customer service. We suggest you come up with examples from your past experiences that showcase your problem-solving skills and ability to motivate a team.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-focused role. Make sure you look smart and professional when you show up for your interview at Heathrow.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Relay.
We think you need these skills to ace Supervisor - Relay - Heathrow Airport
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see that you're genuinely excited about joining our team at Relay and making a difference in the retail environment.
Tailor Your Experience: Make sure to highlight your previous retail and supervisory experience. We’re looking for individuals who can lead a team and handle customer issues, so share specific examples of how you've done this in the past!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences are easy to understand. This will help us see how you fit into our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lagardère Travel Retail
✨Know the Brand Inside Out
Before your interview, make sure you research Relay and its values. Understand what makes it iconic and how it operates in the retail space. This will not only show your enthusiasm but also help you align your answers with the company's mission.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or motivated staff to achieve targets. Be ready to discuss how you can bring that experience to Relay.
✨Customer Service is Key
Relay thrives on customer satisfaction, so be prepared to talk about your approach to excellent customer service. Think of specific instances where you've gone above and beyond for a customer, and how you handled any escalated issues. This will highlight your problem-solving skills and customer-focused mindset.
✨Be Ready for Practical Scenarios
Expect situational questions that assess your ability to manage daily operations, inventory control, and staff scheduling. Practice answering these types of questions by thinking through how you would handle various scenarios in a fast-paced retail environment.