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- Tasks: Lead and inspire a team to deliver outstanding customer service in a dynamic airport retail environment.
- Company: Join Lagardère Travel Retail, a global leader in travel retail with over 5,000 stores worldwide.
- Benefits: Enjoy a SimplyHealth Cash Plan, life insurance, on-site parking, and up to 25% in-store discounts.
- Other info: Be part of a diverse team committed to creating an inclusive work environment.
- Why this job: Experience the buzz of the airport while developing your leadership skills and making a real impact.
- Qualifications: Previous supervisory experience in retail and excellent communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Do you love the buzz of the airport? Enjoy working in a dynamic retail environment, where no two days are the same? If so, we have just the opportunity for you…
Hours: 37.5 hours, across 5 days
Benefits: SimplyHealth Cash Plan, Retail Trust, life insurance, on-site parking, up to 25% in-store discounts
Job purpose: Outstanding service is the heart of our business, our aim is for customers who enter our stores, to be greeted by a friendly team of Sales Advisors, who can offer expert help and advice. As a Supervisor, your primary role will be to manage, lead and inspire your team to deliver high standards of customer service, enabling them to increase sales and deliver consistently high standards of customer satisfaction.
Key responsibilities:
- To deliver customer service in line with OSCAR Service standards
- To generate ideas for driving the business and the team forward
- To develop a motivated and empowered team through a positive management style
- Staff recruitment, planning and training
- To use relevant processes and policies to control the security of people, stock and cash
- To ensure compliance with the relevant legislation and terminal safety responsibilities as defined in the induction and period training
- The control of costs in accordance with agreed budgets
- Adherence to cash and stock control policies, ensuring and assisting others to do the same
- Responsible for team of Sales Advisors / Replenishment Assistants
Skills & Experience:
- Previous experience at supervisory or managerial level in a retail (or similar) is essential
- An understanding of budgets & targets and the ability to deliver and improve them is essential
- Excellent communication skills (both verbal & written)
- Ability to work in a team or individually depending on the needs of the business
- Be able to remain professional and courteous under pressure
- Excellent interpersonal skills and team working
- Self-motivated
- Ability to quickly learn about systems, new products and procedures
- 100% customer focus
- Manage the team of Sales Advisors, ensuring they are motivated, engaged and always delivering excellent customer service
- Coaching the team to deliver service in line with our internal OSCAR model
- Rewarding and recognising excellence within the team
Stock Management:
- Ensuring the store is fully replenished
- Goods receiving duties
- Stocktaking and inventory compliance
- Merchandising & pricing completed to standard
Housekeeping/Health & Safety:
- Keeping the store well presented at all times
- Ensure the safe usage of all the cleaning materials
- Ensuring store and stock rooms are kept tidy in line with H&S
Security:
- Ensuring security of stock on shop floor and compliance of till inventory
- Responsible for the shop floor security when on shift
- Awareness of potential security risks out with store and part of the wider airport
Accessing the airport: A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.
Supervisor - Aelia - Luton Airport employer: Lagardère Travel Retail
Contact Detail:
Lagardère Travel Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Aelia - Luton Airport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lagardère Travel Retail. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience aligns with the role of Supervisor and be ready to share specific examples of how you've led a team or improved customer service.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a retail environment. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Supervisor role.
We think you need these skills to ace Supervisor - Aelia - Luton Airport
Some tips for your application 🫡
Show Your Passion for Retail: Let us know why you love working in a retail environment, especially in a buzzing place like an airport. Share your experiences and how they’ve shaped your customer service skills.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your supervisory experience and how it aligns with our OSCAR service standards. We want to see how you can inspire and lead a team!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts well so we can easily see your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Lagardère Travel Retail
✨Know Your OSCAR Service Standards
Familiarise yourself with the OSCAR service standards before the interview. This will show that you understand the importance of customer service in this role and are ready to lead your team in delivering outstanding experiences.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Highlight your ability to motivate and inspire others, as well as any specific strategies you've used to improve team performance and customer satisfaction.
✨Understand Retail Budgets and Targets
Brush up on your knowledge of retail budgets and targets. Be ready to discuss how you've met or exceeded these in previous roles, as this is crucial for the Supervisor position. It’ll demonstrate your business acumen and readiness to drive sales.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think about situations where you had to deal with difficult customers or manage stock issues, and be prepared to explain how you resolved them.