At a Glance
- Tasks: Lead a dynamic team to deliver outstanding customer service in a bustling airport retail environment.
- Company: Join a vibrant team at Aelia, located in London City Airport.
- Benefits: Enjoy a competitive salary, health plans, life insurance, and up to 25% in-store discounts.
- Other info: Great career growth potential in a fast-paced, supportive environment.
- Why this job: Be part of an exciting atmosphere where every day brings new challenges and opportunities.
- Qualifications: Previous supervisory experience in retail and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Do you love the buzz of the airport? Enjoy working in a dynamic retail environment, where no two days are the same? If so, we have just the opportunity for you…
Hours: 37.5 hours, across 5 days
Benefits: SimplyHealth Cash Plan, Retail Trust, life insurance, on-site parking, up to 25% in-store discounts
Job Purpose
Outstanding service is the heart of our business, our aim is for customers who enter our stores, to be greeted by a friendly team of Sales Advisors, who can offer expert help and advice. As a Supervisor your primary role will be to manage, lead and inspire your team to deliver high standards of customer service, enabling them to increase sales and deliver consistently high standards of customer satisfaction.
Key Responsibilities
- To deliver customer service in line with OSCAR Service standards
- To generate ideas for driving the business and the team forward
- To develop a motivated and empowered team through a positive management style
- Staff recruitment, planning and training
- To use relevant processes and policies to control the security of people, stock and cash
- To ensure compliance with the relevant legislation and terminal safety responsibilities as defined in the induction and period training
- The control of costs in accordance with agreed budgets
- Adherence to cash and stock control policies, ensuring and assisting others to do the same
- Responsible for team of Sales Advisors / Replenishment Assistants
Skills & Experience
- Previous experience at supervisory or managerial level in a retail (or similar) is essential
- An understanding of budgets & targets and the ability to deliver and improve them is essential
- Excellent communication skills (both verbal & written)
- Ability to work in a team or individually depending on the needs of the business
- Be able to remain professional and courteous under pressure
- Excellent interpersonal skills and team working
- Self-motivated
- Ability to quickly learn about systems, new products and procedures
Customer Focus
- Manage the team of Sales Advisors, ensuring they are motivated, engaged and always delivering excellent customer service
- Coaching the team to deliver service in line with our internal OSCAR model
- Rewarding and recognising excellence within the team
Stock Management
- Ensuring the store is fully replenished
- Goods receiving duties
- Stocktaking and inventory compliance
- Merchandising & pricing completed to standard
Housekeeping / Health & Safety
- Keeping the store well presented at all times
- Ensure the safe usage of all the cleaning materials
- Ensuring store and stock rooms are kept tidy in line with H&S
Security
- Ensuring security of stock on shop floor and compliance of till inventory
- Responsible for the shop floor security when on shift
- Aware of potential security risks out with store and part of the wider airport
EEO Statement
We welcome and consider all applicants regardless of their background and can ensure all candidates will receive a fair and equal treatment.
Accessing the Airport
A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.
Supervisor - Aelia - London City Airport employer: Lagardère Travel Retail
Join our vibrant team at Aelia in London City Airport, where the dynamic retail environment offers an exciting workplace for those who thrive on variety and customer interaction. We prioritise employee well-being with benefits like SimplyHealth Cash Plan, life insurance, and generous in-store discounts, while fostering a supportive culture that encourages personal growth and development through effective training and leadership opportunities. Experience the unique advantage of working in an airport setting, where every day brings new challenges and rewards.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - Aelia - London City Airport
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Lagardère Travel Retail, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Lagardère Travel Retail!
We think you need these skills to ace Supervisor - Aelia - London City Airport
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Lagardère Travel Retail, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Lagardère Travel Retail and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Lagardère Travel Retail that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Lagardère Travel Retail
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
