Sales Advisor - Relay - Heathrow Airport

Relay at Heathrow! We are bringing one of our most iconic global brands to the UK in 2026 — and we will be looking for passionate, customer‑focused individuals to join us on this journey! With four brand‑new stores opening in Terminal 2 at London Heathrow Airport, Relay is set to become a go‑to destination for travelers looking for everything from a great book to tasty snacks and refreshing drinks. It will be a fast‑paced, vibrant environment where every day brings new faces and new opportunities to make someone’s journey a little better.

Contract Part‑time and full‑time opportunities available, flexibility to work weekends is essential.

Job Purpose

Outstanding service is the heart of our business, and our aim is for customers who enter our stores to be greeted by a friendly team of Sales Advisors, who can offer expert help and advice. As a Sales Advisor you will be involved in all aspects of our busy store, delivering first‑class customer service on the sales floor and at the till.

Key Responsibilities

• 100% Customer Focus

• Maintain positive and professional manners towards customers and colleagues
• Support customers with product selection
• Offering additional link sales
• Ensuring all customers receive excellent customer service every time
• End to end customer service including till operations

• Ensuring the store is fully replenished
• Goods receiving duties
• Stocktaking and inventory compliance
• Merchandising & pricing

• Competent in till operations including cashing up procedures in line with company policies and guidelines
• Maintain high standard of shop floor standards including good stock levels and professional rapport with customers
• Work with wider team and external stakeholders to drive sales through promotions, price changes, product knowledge etc.

• Ensure all health and safety policies and practices are adhered to such as prevention and prompt reporting of workplace injuries
• Ensure the safe usage of all the cleaning materials
• Ensuring store and stock rooms are kept tidy in line with H&S
• Reporting any potential hazards on the shop floor or stock room to the manager/supervisors

• Ensuring security of stock on shop floor and compliance of till inventory
• Responsible for the shop floor security when on shift
• Awareness of potential security risks out with store and part of the greater airport community

Person Specification

• Good communication skills (both verbal & written)
• Adaptability to the changing environment
• Ability to work in a team and individually
• Ability to work well under pressure
• Excellent interpersonal skills
• Ability to provide professional standard of services
• Reliable in attendance and time keeping
• Self‑motivated

Accessing the airport

A five‑year working and personal reference, along with a criminal reference check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.

Our values:

Can you feel the HEAT? Whatever role you deliver for Lagardère Travel Retail, part of your responsibility is to represent and uphold our company values every day.

• HONESTY

• Working ethically
• Fostering a culture of openness
• Treating each other fairly
• Being considerate

• Delivering first class customer service
• Upholding high store standards
• Showcasing prestigious brands

• Working in a fast‑paced environment
• Adapting well to change
• Always striving to improve

• Working together as one team
• Supporting each other
• Being active partners in our wider communities

Our company

One of the two divisions of the Lagardère group, Lagardère Travel Retail is a pioneering global leader in the travel retail industry and the only operator to have established a comprehensive and world‑recognised leadership across multiple business activities. Cumulating more than 170 years of experience in travel retail since the opening of the first bookstore in 1852 at Paris Gare de Lyon, we deliver new experiences for travelers every day. Operating over 5,000 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 42 countries worldwide, we generated €5.2bn sales in 2022. At Lagardère Travel Retail we believe an inclusive and diverse culture can help businesses and people thrive. We are committed to create a work environment where our people can fulfil their potential and be themselves and to support each and every one of them in achieving their ambitions. We welcome and consider all applicants regardless of their background and can ensure all candidates will receive a fair and equal treatment.