At a Glance
- Tasks: Join us as a Sales Advisor, providing top-notch customer service and driving sales at Aelia Duty Free.
- Company: Lagardère Travel Retail is a global leader in travel retail with over 5,000 stores worldwide.
- Benefits: Enjoy perks like Simplyhealth, life insurance, on-site parking, and up to 25% in-store discounts.
- Other info: Flexible shifts available; must pass background checks for airside access.
- Why this job: Work in a dynamic airport environment, meet diverse people, and gain valuable retail experience.
- Qualifications: Previous retail experience is preferred; strong communication and problem-solving skills are essential.
The predicted salary is between 18000 - 25200 £ per year.
Job purpose
This role is for our Aelia Duty Free store situated in the departure lounge of Belfast International Airport. As a Sales Advisor, you will provide exceptional customer service, assist shoppers with product inquiries, and help drive sales in a retail environment. You will ensure the store is well-stocked, organised, and visually appealing. Additionally, you will handle transactions, manage customer issues, and contribute to a positive shopping experience.
Contract
37.5 hours per week, across 5 days | 15 hours per week, across 2 days
Shifts
9PM-5.30AM
Benefits
Simplyhealth, Retail Trust, life insurance, on-site parking and up to 25% in-store discounts
Key responsibilities
- Greet customers and offer assistance with product selection.
- Provide detailed product information and recommendations based on customer needs.
- Assist with stock management, including restocking shelves and organizing displays.
- Handle customer transactions, including cash, credit, and returns.
- Resolve customer inquiries and complaints professionally and efficiently.
- Meet or exceed sales targets and contribute to store goals.
- Maintain cleanliness and orderliness of the sales floor.
- Stay updated on product knowledge, store promotions, and policies.
Qualifications
- Previous retail or customer service experience is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and adapt to changes.
- Basic math skills for handling transactions.
- Availability to work flexible hours, including weekends and holidays.
Key Skills
- Customer service.
- Sales techniques.
- Product knowledge.
- Teamwork and collaboration.
- Problem-solving.
- Time management.
Accessing the airport
A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge.
Our values
- HONESTY – Working ethically, fostering a culture of openness, treating each other fairly, being considerate.
- EXCELLENCE – Delivering first class customer service, upholding high store standards, showcasing prestigious brands.
- AGILITY – Working in a fast-paced environment, adapting well to change, always striving to improve.
- TEAM SPIRIT – Working together as one team, supporting each other, being active partners in our wider communities.
We welcome and consider all applicants regardless of their background and can ensure all candidates will receive a fair and equal treatment.
Sales Advisor (Night Shift) - Aelia Duty Free employer: Lagardère Travel Retail
Lagardère Travel Retail is an exceptional employer, offering a vibrant work culture that thrives on teamwork and excellence. Located in the bustling Belfast International Airport, employees enjoy flexible working hours, competitive benefits including life insurance and retail discounts, and ample opportunities for personal and professional growth within a globally recognised leader in travel retail. Join us to be part of a diverse team that values honesty, agility, and a commitment to outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor (Night Shift) - Aelia Duty Free
✨Tip Number 1
Familiarise yourself with the products sold at Aelia Duty Free. Knowing the range of items available will help you engage customers effectively and demonstrate your product knowledge during the interview.
✨Tip Number 2
Highlight any previous experience in retail or customer service, especially in fast-paced environments. Be ready to share specific examples of how you've handled customer inquiries or resolved issues to showcase your problem-solving skills.
✨Tip Number 3
Prepare to discuss your availability and flexibility regarding working hours. Since this is a night shift role, emphasising your willingness to work evenings, weekends, and holidays can set you apart from other candidates.
✨Tip Number 4
Research Lagardère Travel Retail's values and culture. Being able to articulate how you align with their principles of honesty, excellence, agility, and teamwork will demonstrate your fit for the company and the role.
We think you need these skills to ace Sales Advisor (Night Shift) - Aelia Duty Free
Some tips for your application 🫡
Understand the Role:Read through the job description carefully to understand the key responsibilities and qualifications required for the Sales Advisor position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Customer Service Skills:Since this role focuses on providing exceptional customer service, make sure to emphasise any previous experience in retail or customer service. Use specific examples to demonstrate your ability to handle transactions, resolve customer inquiries, and contribute to a positive shopping experience.
Showcase Team Spirit and Agility:Lagardère Travel Retail values teamwork and adaptability. In your application, mention instances where you successfully worked as part of a team or adapted to changes in a fast-paced environment. This will show that you embody their company values.
Proofread Your Application:Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism, which are crucial in a retail setting.
How to prepare for a job interview at Lagardère Travel Retail
✨Showcase Your Customer Service Skills
As a Sales Advisor, exceptional customer service is key. Prepare examples from your past experiences where you successfully assisted customers or resolved issues. This will demonstrate your ability to handle customer inquiries effectively.
✨Familiarise Yourself with the Products
Before the interview, take some time to research the products sold at Aelia Duty Free. Being knowledgeable about the items will help you answer questions confidently and show your enthusiasm for the role.
✨Emphasise Teamwork and Adaptability
Since the role requires working in a fast-paced environment, be ready to discuss how you work well in teams and adapt to changes. Share specific instances where you collaborated with colleagues to achieve a common goal.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving abilities. Think of scenarios where you had to think on your feet or manage a difficult customer. This will help you illustrate your skills in real-life situations.
