At a Glance
- Tasks: Deliver outstanding customer service and support product selection in a busy retail environment.
- Company: Join the exciting Miniso team at Heathrow Airport!
- Benefits: Flexible working hours, competitive pay, and a vibrant work atmosphere.
- Other info: Face-to-face interviews on 17th and 18th June; flexibility to work weekends is essential.
- Why this job: Be part of a friendly team and enhance your customer service skills.
- Qualifications: Good communication skills and a passion for helping customers.
The predicted salary is between 22000 - 26000 £ per year.
We are bringing Miniso to Heathrow — and we will be looking for passionate, customer‑focused individuals to join us on this journey!
Contract: 37.5hrs per week, worked across 5 days / 30hrs per week, worked across 4 days / 22.5hrs per week, worked across 3 days.
Shift Pattern: 5:30am - 2:00pm & 1:30pm - 10pm. Flexibility to work weekends is essential.
Face‑to‑face interviews for this role will take place on the 17th and 18th of June. Please ensure you are available for these dates before applying.
Job Purpose
Outstanding service is the heart of our business, and our aim is for customers who enter our stores to be greeted by a friendly team of Sales Advisors, who can offer expert help and advice. As a Sales Advisor you will be involved in all aspects of our busy store, delivering first‑class customer service on the sales floor and till point.
Key Responsibilities
- 100% Customer Focus
- Maintain positive and professional manners towards customers and colleagues
- Support customers with product selection
- Offer additional link sales
- Ensure all customers receive excellent customer service every time
- End‑to‑end customer service including till operations
- Stock Management
- Ensure the store is fully replenished
- Goods receiving duties
- Stocktaking and inventory compliance
- Merchandising & pricing
- Retail
- Competent in till operations including cashing up procedures in line with company policies and guidelines
- Maintain high standard of shop floor standards including good stock levels and professional rapport with customers
- Work with wider team and external stakeholders to drive sales through promotions, price changes, product knowledge etc.
- Health & Safety
- Ensure all health and safety policies and practices are adhered to such as prevention and prompt reporting of workplace injuries
- Ensure the safe usage of all the cleaning materials
- Ensure store and stock rooms are kept tidy in line with H&S
- Report any potential hazards on the shop floor or stock room to the manager/supervisors
- Security
- Ensure security of stock on shop floor and compliance of till inventory
- Responsible for the shop floor security when on shift
- Awareness of potential security risks out with store and part of the greater airport community
Person Specification
- Good communication skills (both verbal & written)
- Adaptability to the changing environment
- Ability to work in a team and individually
- Ability to work well under pressure
- Excellent interpersonal skills
- Ability to provide professional standard of services
- Reliable in attendance and time keeping
- Self‑motivated
Accessing the Airport
A five‑year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.
Equal Employment Opportunity
We welcome and consider all applicants regardless of their background and can ensure all candidates will receive a fair and equal treatment.
Sales Advisor - Miniso - Heathrow Airport employer: Lagardère Travel Retail
Miniso at Heathrow Airport is an exceptional employer, offering a vibrant work culture that prioritises outstanding customer service and teamwork. With flexible working hours and opportunities for personal growth, employees are encouraged to thrive in a dynamic retail environment while being part of a globally recognised brand. Join us to be part of an exciting journey where your contributions directly impact customer experiences in one of the world's busiest airports.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor - Miniso - Heathrow Airport
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Lagardère Travel Retail, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Lagardère Travel Retail!
We think you need these skills to ace Sales Advisor - Miniso - Heathrow Airport
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Lagardère Travel Retail, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Lagardère Travel Retail and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Lagardère Travel Retail that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Lagardère Travel Retail
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
