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For Companies At a Glance
- Tasks: Deliver world-class customer service and assist customers with product selection at our LEGO and Miniso stores.
- Company: Join Lagardère Travel Retail, a global leader in travel retail with over 5,000 stores worldwide.
- Benefits: Enjoy health benefits, life insurance, on-site parking, and up to 25% in-store discounts.
- Why this job: Be part of a dynamic team in a vibrant airport environment and enhance your customer service skills.
- Qualifications: Strong communication skills, adaptability, and a passion for teamwork are essential.
- Other info: Exciting opportunities for personal growth in a diverse and inclusive workplace.
Overview
Do you love the buzz of the airport? Enjoy working in a dynamic retail environment, where no two days are the same? If so, we have just the opportunity for you… This role is for our LEGO, Discover London and Miniso stores situated in the departure lounge of Stansted Airport; we are currently looking for an energetic, enthusiastic person to join our team, someone with a passion for excellence, teamwork and world class customer service.
Job purpose
Outstanding service is the heart of our business, and our aim is for customers who enter our stores, be greeted by a friendly team of Sales Advisors, who can offer expert help and advice. As a Sales Advisor you will be involved in all aspects of our busy store, delivering first class customer service on the sales floor and till point.
Hours
15 hrs, worked over 2 days: AM shift; 4am-12:30pm | PM shift; 12:30pm-9pm (Flexibility across both shift patterns essential)
Benefits
Simplyhealth, Retail Trust, life insurance, on-site parking, up to 25% in-store discounts and uniform
Key responsibilities
- 100% Customer Focus
- Greeting customers with a friendly smile
- Helping customers with product selection
- Offering additional link sales
- Ensuring all customers receive excellent customer service every-time
- End to end customer service including till operations
Stock Management
- Ensuring the store is fully replenished
- Goods receiving duties
- Stocktaking and inventory compliance
- Merchandising & pricing
Housekeeping / Health & Safety
- Keeping the store well presented at all time
- Ensure the safe usage of all the cleaning materials
- Ensuring store and stock rooms are kept tidy in line with H&S
- Reporting any potential hazards on the shop floor or stock room to the manager/supervisors
Security
- Ensuring security of stock on shop floor and compliance of till inventory
- Responsible for the shop floor security when on shift
- Awareness of potential security risks out with store and part of the greater airport community
Person Specification
- Good Communication skills (both verbal & written)
- Adaptability to the changing environment
- Ability to work in a team and individually
- Ability to work well under pressure
- Excellent Interpersonal skills
- Ability to provide professional standard of services
- Reliable in attendance and time keeping
- Self-motivated
Our company
Lagardère Travel Retail is a pioneering global leader in the travel retail industry currently operating over 5,000 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 42 countries worldwide, we generated €5.2bn sales in 2022.
Since 2004 after the initial opening of its first duty free store in Belfast International Airport they rapidly expanded throughout the UK & Ireland and now operate 30 stores across 8 airports and 8 ferries.
We believe an inclusive and diverse culture can help businesses and people thrive. At Lagardère Travel Retail, we are committed to create a work environment where our people can fulfil their potential and be themselves and to support each and every one of them in achieving their ambitions. We welcome and consider all applicants regardless of their background and can ensure all candidates will receive a fair and equal treatment.
Accessing the airport
A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.
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Sales Advisor - LEGO / Miniso - Stansted Airport employer: Lagardère Travel Retail
Contact Detail:
Lagardère Travel Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor - LEGO / Miniso - Stansted Airport
✨Tip Number 1
Get to know the company! Research Lagardère Travel Retail and their values. When you walk into that interview, show us you’re not just another candidate but someone who genuinely cares about the brand and its mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of examples from your past experiences where you’ve gone above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Dress the part! First impressions matter, especially in retail. Make sure you look smart and professional when you come in for your interview. It shows us you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us you’re enthusiastic about the position and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Sales Advisor - LEGO / Miniso - Stansted Airport
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service and teamwork shine through. We want to see that you’re genuinely excited about the role and the brands we represent!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that matches the job description. We love seeing how your skills align with what we’re looking for in a Sales Advisor.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your written communication is easy to read and free of jargon.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at Lagardère Travel Retail
✨Know Your Products
Before the interview, make sure you’re familiar with LEGO and Miniso products. Being able to discuss specific items and their features will show your passion for the brand and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond for a customer, as this role is all about delivering a world-class experience.
✨Demonstrate Team Spirit
Since teamwork is key in this role, be ready to share experiences where you successfully collaborated with others. Highlight your adaptability and how you handle pressure while working as part of a team.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and the company.
