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For Companies At a Glance
- Tasks: Deliver top-notch customer service and assist customers in a vibrant LEGO store.
- Company: Join Lagardère Travel Retail, a global leader in travel retail.
- Benefits: Flexible hours, dynamic work environment, and opportunities for personal growth.
- Why this job: Be part of an exciting team at Manchester Airport and make customers smile.
- Qualifications: Great communication skills and a passion for teamwork.
- Other info: Work in a fast-paced environment with a focus on excellence and agility.
The predicted salary is between 10 - 13 £ per hour.
Do you love the buzz of the airport? Enjoy working in a dynamic retail environment, where no two days are the same? This role is for our LEGO store in Manchester Airport. We are looking for an energetic, enthusiastic person to join our team, with a passion for excellence, teamwork and world class customer service.
Job purpose
Outstanding service is the heart of our business, and our aim is for customers who enter our stores to be greeted by a friendly team of Sales Advisors who can offer expert help and advice. As a Sales Advisor you will be involved in all aspects of our busy store, delivering first class customer service on the sales floor and till point.
Hours
15hrs, worked over 2 days: AM shift 4:00am–12:30pm or PM shift 12:30pm–9:00pm.
Key responsibilities
- 100% Customer Focus
- Greeting customers with a friendly smile
- Helping customers with product selection
- Offering additional link sales
- Ensuring all customers receive excellent customer service every time
- End to end customer service including till operations
- Stock Management
- Ensuring the store is fully replenished
- Goods receiving duties
- Stocktaking and inventory compliance
- Merchandising & pricing
- Housekeeping / Health & Safety
- Keeping the store well presented at all times
- Ensure the safe usage of all cleaning materials
- Ensuring store and stock rooms are kept tidy in line with H&S
- Reporting any potential hazards on the shop floor or stock room to the manager/supervisors
- Security
- Ensuring security of stock on shop floor and compliance of till inventory
- Responsible for the shop floor security when on shift
- Awareness of potential security risks out with store and part of the greater airport community
Person Specification
- Good communication skills (verbal & written)
- Adaptability to the changing environment
- Ability to work in a team and individually
- Ability to work well under pressure
- Excellent interpersonal skills
- Ability to provide professional standard of services
- Reliable in attendance and time keeping
- Self-motivated
Our values
Lagardère Travel Retail operates with the HEAT values to represent and uphold our company standards every day:
- HONESTY - Working ethically | Fostering a culture of openness | Treating each other fairly | Being considerate
- EXCELLENCE - Delivering first class customer service | Upholding high store standards | Showcasing prestigious brands
- AGILITY - Working in a fast-paced environment | Adapting well to change | Always striving to improve
- TEAM SPIRIT - Working together as one team | Supporting each other | Being active partners in our wider communities
Our company
Lagardère Travel Retail is a pioneering global leader in the travel retail industry, operating over 5,000 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 42 countries worldwide. We generated €5.2bn sales in 2022. Since 2004, after the initial opening of its first duty free store in Belfast International Airport, they rapidly expanded throughout the UK & Ireland and now operate 30 stores across 8 airports and 8 ferries. We are committed to creating an inclusive and diverse culture where our people can fulfil their potential and be themselves, and to supporting every one of them in achieving their ambitions. We welcome and consider all applicants regardless of background and ensure fair and equal treatment.
Accessing the airport
A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview or please contact us if you have any questions regarding this.
Sales Advisor - LEGO - Manchester Airport employer: Lagardère Travel Retail
Contact Detail:
Lagardère Travel Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor - LEGO - Manchester Airport
✨Tip Number 1
Get to know the company and its values! Before your interview, check out Lagardère Travel Retail's mission and values. This way, you can show how your passion for customer service aligns with their HEAT values. It’ll make you stand out as a candidate who truly gets what they’re about!
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, think of some scenarios where you’ve provided excellent service or resolved a tricky situation. Share these stories during your interview to demonstrate your experience and adaptability in a fast-paced environment.
✨Tip Number 3
Dress the part! When you’re heading to the interview, make sure you look smart and professional. A polished appearance shows that you take the opportunity seriously and are ready to represent the LEGO brand with pride.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team!
We think you need these skills to ace Sales Advisor - LEGO - Manchester Airport
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about working in a dynamic environment like Manchester Airport and that you have a genuine love for customer service.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience. If you've worked in retail or customer service before, shout about it! We’re looking for those standout moments that show how you can deliver first-class service.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Sales Advisor role. Remember, we want to know how you can contribute to our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lagardère Travel Retail
✨Know Your LEGO Stuff
Before the interview, brush up on your knowledge of LEGO products and their history. Being able to chat about popular sets or recent releases will show your passion for the brand and help you connect with the interviewers.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond to help a customer, as this role is all about delivering first-class service.
✨Embrace the Team Spirit
Since teamwork is key in this role, be ready to discuss how you work well with others. Share stories that highlight your ability to collaborate and support your colleagues, especially in a fast-paced environment like an airport.
✨Be Ready for a Dynamic Environment
The airport setting can be unpredictable, so demonstrate your adaptability. Prepare to talk about how you've handled change or pressure in previous jobs, showing that you can thrive in a busy retail atmosphere.
