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For Companies At a Glance
- Tasks: Engage customers, assist with product selection, and ensure excellent service in a vibrant airport store.
- Company: Join Lagardère Travel Retail, a global leader in travel retail with over 5,000 stores worldwide.
- Benefits: Enjoy perks like life insurance, on-site parking, and up to 25% discount in-store.
- Why this job: Experience the dynamic airport environment and be part of a diverse, inclusive team.
- Qualifications: Good communication skills, adaptability, teamwork, and a self-motivated attitude are essential.
- Other info: Must pass a background check for airside access; flexible hours across 5 days.
The predicted salary is between 24000 - 36000 £ per year.
Do you love the buzz of the airport? Enjoy working in a dynamic retail environment, where no two days are the same? If so, we have just the opportunity for you… This role is for our Discover London and LEGO stores situated in the departure lounge of Luton Airport; we are currently looking for an energetic, enthusiastic person to join our team, someone with a passion for excellence, teamwork and world class customer service.
Job purpose
Outstanding service is the heart of our business, and our aim is for customers who enter our stores, be greeted by a friendly team of Sales Advisors, who can offer expert help and advice. As a Sales Advisor you will be involved in all aspects of our busy store, delivering first class customer service on the sales floor and till point.
Hours
37.5hrs, across 5 days
Benefits
Simplyhealth, Retail Trust, life insurance, on-site parking and up to 25% in store discounts.
Key responsibilities
100% Customer Focus
- Greeting customers with a friendly smile
- Helping customers with product selection
- Offering additional link sales
- Ensuring all customers receive excellent customer service every-time
- End to end customer service including till operations
Stock Management
- Ensuring the store is fully replenished
- Goods receiving duties
- Stocktaking and inventory compliance
- Merchandising & pricing
Housekeeping / Health & Safety
- Keeping the store well presented at all time
- Ensure the safe usage of all the cleaning materials
- Ensuring store and stock rooms are kept tidy in line with H&S
- Reporting any potential hazards on the shop floor or stock room to the manager/supervisors
Security
- Ensuring security of stock on shop floor and compliance of till inventory
- Responsible for the shop floor security when on shift
- Awareness of potential security risks out with store and part of the greater airport community
Person Specification
- Good Communication skills (both verbal & written)
- Adaptability to the changing environment
- Ability to work in a team and individually
- Ability to work well under pressure
- Excellent Interpersonal skills
- Ability to provide professional standard of services
- Reliable in attendance and time keeping
- Self-motivated
Our company
Lagardère Travel Retail is a pioneering global leader in the travel retail industry currently operating over 5,000 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 42 countries worldwide, we generated €5.2bn sales in 2022. Since 2004 after the initial opening of its first duty free store in Belfast International Airport they rapidly expanded throughout the UK & Ireland and now operate 30 stores across 8 airports and 8 ferries. We believe an inclusive and diverse culture can help businesses and people thrive. At Lagardère Travel Retail, we are committed to create a work environment where our people can fulfil their potential and be themselves and to support each and every one of them in achieving their ambitions. We welcome and consider all applicants regardless of their background and can ensure all candidates will receive a fair and equal treatment.
Accessing the airport
A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.
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Sales Advisor - Discover / LEGO - Luton Airport employer: Lagardère Travel Retail
Contact Detail:
Lagardère Travel Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor - Discover / LEGO - Luton Airport
✨Tip Number 1
Familiarise yourself with the products sold at Discover London and LEGO stores. Knowing the ins and outs of these brands will help you engage customers effectively and demonstrate your passion for the role.
✨Tip Number 2
Highlight your customer service experience during the interview. Share specific examples of how you've gone above and beyond to assist customers, as this role is all about providing excellent service in a fast-paced environment.
✨Tip Number 3
Prepare to discuss your adaptability and teamwork skills. The airport environment can be dynamic, so showcasing your ability to work well under pressure and collaborate with others will set you apart from other candidates.
✨Tip Number 4
Research Lagardère Travel Retail and their values. Understanding their commitment to inclusivity and diversity will allow you to align your answers with their company culture, demonstrating that you're a great fit for the team.
We think you need these skills to ace Sales Advisor - Discover / LEGO - Luton Airport
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Sales Advisor position. Tailor your application to highlight relevant experiences that demonstrate your customer service skills and ability to work in a dynamic environment.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous retail experience, customer service skills, and any relevant achievements. Use bullet points for clarity and focus on quantifiable results where possible.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Lagardère Travel Retail and how your skills align with their values, particularly in customer service and teamwork.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Lagardère Travel Retail
✨Show Your Enthusiasm
Make sure to express your passion for customer service and teamwork during the interview. Lagardère Travel Retail is looking for energetic individuals, so let your enthusiasm shine through in your responses.
✨Demonstrate Adaptability
Be prepared to discuss how you've successfully adapted to changing environments in previous roles. This is crucial for a dynamic retail setting like Luton Airport, where no two days are the same.
✨Highlight Communication Skills
Since good communication is key for this role, think of examples where you effectively communicated with customers or team members. This will show that you possess the interpersonal skills they value.
✨Prepare for Security Questions
Given the nature of the job, be ready to answer questions about security protocols and how you would ensure the safety of stock on the shop floor. This demonstrates your awareness of the responsibilities involved in working airside.