Sales Advisor - Discover - Heathrow Airport

Exciting new opportunity in travel retail, delivering exceptional service while working in a fast-paced, dynamic environment!

Job purpose: As a Sales Advisor, you will provide exceptional customer service, assist shoppers with product inquiries, and help drive sales in a retail environment. You will ensure that the store is well-stocked, organised, and visually appealing. Additionally, you will handle transactions, manage customer issues, and contribute to a positive shopping experience. This role is for our Discover London store at Heathrow Airport.

Benefits: Simplyhealth, Retail Trust, life insurance, on-site parking and up to 25% in-store discounts.

Contract: 37.5 hours per week, worked across 5 days.

Key responsibilities:

• Greet customers and offer assistance with product selection.
• Provide detailed product information and recommendations based on customer needs.
• Assist with stock management, including restocking shelves and organizing displays.
• Handle customer transactions, including cash, credit, and returns.
• Resolve customer inquiries and complaints professionally and efficiently.
• Meet or exceed sales targets and contribute to store goals.
• Maintain cleanliness and orderliness of the sales floor.
• Stay updated on product knowledge, store promotions, and policies.

Qualifications:

• Previous retail or customer service experience is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and adapt to changes.
• Basic math skills for handling transactions.
• Availability to work flexible hours, including weekends and holidays.

Key Skills:

• Customer service.
• Sales techniques.
• Product knowledge.
• Teamwork and collaboration.
• Problem-solving.
• Time management.

Accessing the airport: A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.

Our values:

• HONESTY - Working ethically | Fostering a culture of openness | Treating each other fairly | Being considerate
• EXCELLENCE - Delivering first class customer service | Upholding high store standards | Showcasing prestigious brands
• AGILITY - Working in a fast-paced environment | Adapting well to change | Always striving to improve
• TEAM SPIRIT - Working together as one team | Supporting each other | Being active partners in our wider communities

Our company: One of the two divisions of the Lagardère group, Lagardère Travel Retail is a pioneering global leader in the travel retail industry and the only operator to have established a comprehensive and world-recognised leadership across multiple business activities. Cumulating more than 170 years of experience in travel retail since the opening of the first bookstore in 1852 at Paris Gare de Lyon, we deliver new experiences for travelers every day. Operating over 5,000 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 42 countries worldwide, we generated €5.2bn sales in 2022. At Lagardère Travel Retail we believe an inclusive and diverse culture can help businesses and people thrive. We are committed to create a work environment where our people can fulfil their potential and be themselves and to support each and every one of them in achieving their ambitions. We welcome and consider all applicants regardless of their background and can ensure all candidates will receive a fair and equal treatment.