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- Tasks: Join our team as a Sales Advisor, delivering top-notch customer service in a vibrant airport store.
- Company: Lagardère Travel Retail is a global leader in travel retail, operating over 5,000 stores worldwide.
- Benefits: Enjoy perks like life insurance, on-site parking, and up to 25% discounts in-store.
- Why this job: Experience the excitement of the airport while working in a dynamic, supportive environment.
- Qualifications: Good communication skills, adaptability, teamwork, and reliability are essential for this role.
- Other info: A background check is required due to the airside location of the store.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Do you love the buzz of the airport? Enjoy working in a dynamic retail environment, where no two days are the same? This role is for our Discover store situated in the departure lounge of Aberdeen Airport; we are currently looking for an energetic, enthusiastic person to join our team, someone with a passion for excellence, teamwork and world class customer service.
Job purpose
Outstanding service is the heart of our business, and our aim is for customers who enter our stores, be greeted by a friendly team of Sales Advisors, who can offer expert help and advice. As a Sales Advisor you will be involved in all aspects of our busy store, delivering first class customer service on the sales floor and till point.
Hours
22.5 hrs, worked over 3 days. AM shift; 3:30am-12:00pm | PM shift; 10:30pm-7pm. Flexibility across both shift patterns essential.
Benefits
Simplyhealth, Retail Trust, life insurance, on-site parking, up to 25% in-store discounts and uniform.
Key responsibilities
- 100% Customer Focus
- Greeting customers with a friendly smile
- Helping customers with product selection
- Offering additional link sales
- Ensuring all customers receive excellent customer service every-time
- End to end customer service including till operations
Stock Management
- Ensuring the store is fully replenished
- Goods receiving duties
- Stocktaking and inventory compliance
- Merchandising & pricing
Housekeeping / Health & Safety
- Keeping the store well presented at all time
- Ensure the safe usage of all the cleaning materials
- Ensuring store and stock rooms are kept tidy in line with H&S
- Reporting any potential hazards on the shop floor or stock room to the manager/supervisors
Security
- Ensuring security of stock on shop floor and compliance of till inventory
- Responsible for the shop floor security when on shift
- Awareness of potential security risks out with store and part of the greater airport community
Person Specification
- Good Communication skills (both verbal & written)
- Adaptability to the changing environment
- Ability to work in a team and individually
- Ability to work well under pressure
- Excellent Interpersonal skills
- Ability to provide professional standard of services
- Reliable in attendance and time keeping
- Self-motivated
Our company
Lagardère Travel Retail is a pioneering global leader in the travel retail industry currently operating over 5,000 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 42 countries worldwide, we generated €5.2bn sales in 2022.
Since 2004 after the initial opening of its first duty free store in Belfast International Airport they rapidly expanded throughout the UK & Ireland and now operate 30 stores across 8 airports and 8 ferries.
We believe an inclusive and diverse culture can help businesses and people thrive. At Lagardère Travel Retail, we are committed to create a work environment where our people can fulfil their potential and be themselves and to support each and every one of them in achieving their ambitions. We welcome and consider all applicants regardless of their background and can ensure all candidates will receive a fair and equal treatment.
Accessing the airport
A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.
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Sales Advisor - Discover - Aberdeen Airport employer: Lagardère Travel Retail
Contact Detail:
Lagardère Travel Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor - Discover - Aberdeen Airport
✨Tip Number 1
Familiarise yourself with the airport environment and the specific dynamics of retail within it. Understanding how the airport operates, including peak times and customer flow, can give you an edge in demonstrating your enthusiasm for the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've provided excellent service in previous roles. Be ready to discuss how you handle challenging situations and ensure customer satisfaction, as this is crucial for a Sales Advisor.
✨Tip Number 3
Highlight your adaptability and teamwork abilities during the interview. Given the fast-paced nature of the airport, being able to work well under pressure and collaborate with others will be key to your success in this role.
✨Tip Number 4
Research Lagardère Travel Retail and their values. Understanding their commitment to diversity and inclusion can help you align your answers with their company culture, showing that you're not just a fit for the role but also for the organisation.
We think you need these skills to ace Sales Advisor - Discover - Aberdeen Airport
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and person specification. Tailor your application to highlight how your skills and experiences align with the requirements of the Sales Advisor position.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and retail. Use bullet points for clarity and include specific examples of how you've excelled in similar roles.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for working in a dynamic environment like an airport. Highlight your passion for customer service and teamwork, and explain why you would be a great fit for Lagardère Travel Retail.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Lagardère Travel Retail
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this role heavily focuses on outstanding service.
✨Demonstrate Adaptability
Since the airport environment can be dynamic and fast-paced, highlight your ability to adapt to changing situations. Discuss any previous roles where you had to think on your feet or adjust quickly to new challenges.
✨Emphasise Teamwork Skills
This position requires working closely with others, so be prepared to talk about your experience in team settings. Share specific instances where you collaborated effectively with colleagues to achieve a common goal.
✨Prepare for Security Questions
Given the nature of the job at an airport, be ready to discuss your understanding of security protocols. Familiarise yourself with basic security measures and express your commitment to maintaining a safe environment for both customers and staff.
