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For Companies At a Glance
- Tasks: Assist customers, manage stock, and drive sales in a vibrant airport retail environment.
- Company: Join Lagardère Travel Retail, a global leader with over 5,000 stores worldwide.
- Benefits: Enjoy perks like life insurance, on-site parking, and up to 25% discounts.
- Why this job: Be part of a dynamic team, gain valuable experience, and contribute to a positive shopping experience.
- Qualifications: Retail or customer service experience preferred; strong communication and problem-solving skills required.
- Other info: Full training provided before the new store opens in April 2025.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Exciting new opportunity in travel retail, delivering exceptional service while working in a fast-paced, dynamic environment!
Job purpose
As a Sales Advisor, you will provide exceptional customer service, assist shoppers with product inquiries, and help drive sales in a retail environment. You will ensure that the store is well-stocked, organised, and visually appealing. Additionally, you will handle transactions, manage customer issues, and contribute to a positive shopping experience.
Role location and timing
This role is for our Aelia duty free store at Belfast International Airport. This store is undergoing a significant redevelopment with the estimated opening of the new store in April 2025. During the time before store opening there will be full training on our system and processes, and the responsibility of supporting recruitment for the growing team.
Contract and benefits
Contract: 37.5 hours per week, across 5 days (part-time opportunities available)
Benefits: SimplyHealth, Retail Trust, life insurance, on-site parking and up to 25% in-store discounts
Key responsibilities
- Greet customers and offer assistance with product selection.
- Provide detailed product information and recommendations based on customer needs.
- Assist with stock management, including restocking shelves and organizing displays.
- Handle customer transactions, including cash, credit, and returns.
- Resolve customer inquiries and complaints professionally and efficiently.
- Meet or exceed sales targets and contribute to store goals.
- Maintain cleanliness and orderliness of the sales floor.
- Stay updated on product knowledge, store promotions, and policies.
Qualifications
- Previous retail or customer service experience is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and adapt to changes.
- Basic math skills for handling transactions.
- Availability to work flexible hours, including weekends and holidays.
Key Skills
- Customer service.
- Sales techniques.
- Product knowledge.
- Teamwork and collaboration.
- Problem-solving.
- Time management.
Accessing the airport
A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.
Our values
Can you feel the HEAT? Whatever role you deliver for Lagardère Travel Retail, part of your responsibility is to represent and uphold our company values everyday:
- HONESTY – Working ethically | Fostering a culture of openness | Treating each other fairly | Being considerate
- EXCELLENCE – Delivering first class customer service | Upholding high store standards | Showcasing prestigious brands
- AGILITY – Working in a fast-paced environment | Adapting well to change | Always striving to improve
- TEAM SPIRIT – Working together as one team | Supporting each other | Being active partners in our wider communities
Our company
One of the two divisions of the Lagardère group, Lagardère Travel Retail is a pioneering global leader in the travel retail industry and the only operator to have established a comprehensive and world-recognised leadership across multiple business activities.
Cumulating more than 170 years of experience in travel retail since the opening of the first bookstore in 1852 at Paris Gare de Lyon, we deliver new experiences for travelers every day.
Operating over 5,000 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 42 countries worldwide, we generated €5.2bn sales in 2022.
At Lagardère Travel Retail we believe an inclusive and diverse culture can help businesses and people thrive. We are committed to create a work environment where our people can fulfil their potential and be themselves and to support each and every one of them in achieving their ambitions. We welcome and consider all applicants regardless of their background and can ensure all candidates will receive a fair and equal treatment.
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Sales Advisor - Aelia - Belfast Int. Airport employer: Lagardère Travel Retail
Contact Detail:
Lagardère Travel Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor - Aelia - Belfast Int. Airport
✨Tip Number 1
Familiarise yourself with the products sold at Aelia duty free stores. Knowing the range of products and their features will help you engage customers effectively and demonstrate your expertise during the interview.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in retail. Being able to showcase your problem-solving abilities and how you handle difficult situations can set you apart from other candidates.
✨Tip Number 3
Highlight your adaptability in fast-paced environments. Share examples from previous roles where you successfully managed multiple tasks or adapted to sudden changes, as this is crucial for a role in a busy airport setting.
✨Tip Number 4
Demonstrate your teamwork spirit by discussing past experiences where you collaborated with colleagues to achieve a common goal. This aligns well with Lagardère's values and shows that you can contribute positively to the team dynamic.
We think you need these skills to ace Sales Advisor - Aelia - Belfast Int. Airport
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Sales Advisor position. Tailor your application to highlight relevant experience in customer service and retail.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous retail or customer service experience. Use specific examples to demonstrate your skills in communication, problem-solving, and teamwork, as these are crucial for this role.
Showcase Your Skills: Make sure to mention your ability to work in a fast-paced environment and your flexibility regarding working hours. Highlight any sales techniques you are familiar with and your knowledge of product management.
Personalise Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention how you align with Lagardère Travel Retail's values of honesty, excellence, agility, and team spirit.
How to prepare for a job interview at Lagardère Travel Retail
✨Showcase Your Customer Service Skills
As a Sales Advisor, exceptional customer service is key. Prepare examples from your past experiences where you successfully assisted customers or resolved issues. This will demonstrate your ability to meet the expectations of Lagardère Travel Retail.
✨Familiarise Yourself with the Products
Research the types of products sold at Aelia duty free stores. Being knowledgeable about the product range will help you answer questions confidently and show your enthusiasm for the role.
✨Emphasise Teamwork and Collaboration
Highlight your ability to work well in a team. Share experiences where you collaborated with colleagues to achieve a common goal, as teamwork is a core value for Lagardère Travel Retail.
✨Demonstrate Agility and Adaptability
The retail environment can be fast-paced and ever-changing. Be ready to discuss how you've adapted to changes in previous roles and how you handle pressure, showcasing your agility in a dynamic setting.
