At a Glance
- Tasks: Deliver outstanding customer service and assist with product selection in a vibrant airport environment.
- Company: Join Lagardère Travel Retail, a global leader in travel retail with a fun Lego store vibe.
- Benefits: Dynamic work atmosphere, great team spirit, and opportunities for personal growth.
- Other info: Must pass background checks due to airside store location.
- Why this job: Be part of an exciting team at the airport, engaging with diverse customers every day.
- Qualifications: Strong communication skills, adaptability, and a passion for providing excellent service.
The predicted salary is between 24000 - 36000 £ per year.
Do you love the buzz of the airport? Enjoy working in a dynamic environment where no two days are the same? Love interacting with people from all over the world? If you do then travel retail is a great place to work. This role is for two brand-new Lego stores situated in the departures lounge of both the north and south terminals at London Gatwick Airport; we are looking for energetic, enthusiastic new team members to join the team that have a passion for excellence and all things Lego.
Outstanding service is the heart of our business, and our aim is for customers who enter our stores to be greeted by a friendly team of Sales Advisors, who can offer expert help and advice. As a Sales Advisor, you will be involved in all aspects of our busy store, delivering first class customer service on the sales floor and till point.
Key responsibilities:- 100% Customer Focus
- Greeting customers with a friendly smile
- Helping customers with product selection
- Offering additional link sales
- Ensuring all customers receive excellent customer service every time
- End to end customer service including till operations
- Stock Management
- Ensuring the store is fully replenished
- Goods receiving duties
- Stocktaking and inventory compliance
- Merchandising & pricing
- Housekeeping/Health & Safety
- Keeping the store well presented at all times
- Ensure the safe usage of all the cleaning materials
- Ensuring store and stock rooms are kept tidy in line with H&S
- Reporting any potential hazards on the shop floor or stock room to the manager/supervisors
- Security
- Ensuring security of stock on shop floor and compliance of till inventory
- Responsible for the shop floor security when on shift
- Awareness of potential security risks out with store and part of the greater airport community
- Good Communication skills (both verbal & written)
- Adaptability to the changing environment
- Ability to work in a team and individually
- Ability to work well under pressure
- Excellent Interpersonal skills
- Ability to provide professional standard of services
- Reliable in attendance and time keeping
- Self-motivated
A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.
Sales Advisor employer: Lagardère Travel Retail
Lagardère Travel Retail is an exceptional employer, offering a vibrant work environment at London Gatwick Airport where every day brings new opportunities to engage with diverse customers. Our commitment to outstanding service is matched by our supportive work culture, which fosters personal and professional growth through training and development initiatives. Join us to be part of a dynamic team that values excellence and creativity in the heart of travel retail.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lagardère Travel Retail and their Lego stores. Understanding their values and what makes them tick will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, think of some scenarios where you can showcase your excellent communication and interpersonal skills. Role-playing with a friend can help you feel more confident when it comes to engaging with customers.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a retail environment. Make sure you look smart and presentable for your interview. It shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. Head over to our careers page and submit your application directly. This way, you’ll be in the loop about any updates and can easily track your application status.
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love interacting with people. Share any experiences where you've gone above and beyond to provide excellent customer service, as this is at the heart of what we do!
Be Yourself!:We want to see your personality shine through in your application. Don’t be afraid to show your enthusiasm for Lego and the dynamic environment of travel retail. A bit of your unique flair can make all the difference!
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that match the job description. Mention your adaptability and teamwork skills, as these are key in our fast-paced airport setting.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at our new Lego stores!
How to prepare for a job interview at Lagardère Travel Retail
✨Know Your Lego
Brush up on your Lego knowledge! Familiarise yourself with the latest sets, popular themes, and any special editions. Being able to chat about Lego will show your passion and help you connect with customers.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond for a customer, as this role is all about delivering that first-class experience.
✨Show Your Enthusiasm
Let your energy shine through during the interview! This role requires a dynamic personality, so be sure to express your excitement about working in a busy environment like an airport and interacting with diverse customers.
✨Be Ready for Teamwork
Think of examples where you've successfully worked in a team. Highlight your adaptability and how you handle pressure, as these are crucial in a fast-paced retail setting like the one at Gatwick Airport.
