At a Glance
- Tasks: Deliver outstanding customer service and support shoppers in a vibrant airport store.
- Company: Join Lagardère Travel Retail, a global leader in travel retail with over 5,000 stores worldwide.
- Benefits: Flexible part-time and full-time roles with opportunities for growth in a dynamic environment.
- Other info: Work in a fast-paced setting with diverse team spirit and excellent career development opportunities.
- Why this job: Be part of an exciting new brand launch at Heathrow Airport and make a difference for travellers.
- Qualifications: Good communication skills, adaptability, and a passion for customer service.
The predicted salary is between 11 - 16 € per hour.
Relay at Heathrow! We are bringing one of our most iconic global brands to the UK in 2026 — and we will be looking for passionate, customer‑focused individuals to join us on this journey! With four brand‑new stores opening in Terminal 2 at London Heathrow Airport, Relay is set to become a go‑to destination for travelers looking for everything from a great book to tasty snacks and refreshing drinks. It will be a fast‑paced, vibrant environment where every day brings new faces and new opportunities to make someone’s journey a little better.
Relay stores are trusted by millions of travelers around the world — and in 2026 you could be part of the team that brings that magic to life in one of the world’s busiest airports.
Contract
Part‑time and full‑time opportunities available, flexibility to work weekends is essential.
Job Purpose
Outstanding service is the heart of our business, and our aim is for customers who enter our stores to be greeted by a friendly team of Sales Advisors, who can offer expert help and advice. As a Sales Advisor you will be involved in all aspects of our busy store, delivering first‑class customer service on the sales floor and at the till.
Key Responsibilities
- 100% Customer Focus
- Maintain positive and professional manners towards customers and colleagues
- Support customers with product selection
- Offering additional link sales
- Ensuring all customers receive excellent customer service every time
- End to end customer service including till operations
- Stock Management
- Ensuring the store is fully replenished
- Goods receiving duties
- Stocktaking and inventory compliance
- Merchandising & pricing
- Competent in till operations including cashing up procedures in line with company policies and guidelines
- Maintain high standard of shop floor standards including good stock levels and professional rapport with customers
- Work with wider team and external stakeholders to drive sales through promotions, price changes, product knowledge etc.
- Health & Safety
- Ensure all health and safety policies and practices are adhered to such as prevention and prompt reporting of workplace injuries
- Ensure the safe usage of all the cleaning materials
- Ensuring store and stock rooms are kept tidy in line with H&S
- Reporting any potential hazards on the shop floor or stock room to the manager/supervisors
- Security
- Ensuring security of stock on shop floor and compliance of till inventory
- Responsible for the shop floor security when on shift
- Awareness of potential security risks out with store and part of the greater airport community
Person Specification
- Good communication skills (both verbal & written)
- Adaptability to the changing environment
- Ability to work in a team and individually
- Ability to work well under pressure
- Excellent interpersonal skills
- Ability to provide professional standard of services
- Reliable in attendance and time keeping
- Self‑motivated
Accessing the airport
A five‑year working and personal reference, along with a criminal reference check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.
Our values: Can you feel the HEAT?
Whatever role you deliver for Lagardère Travel Retail, part of your responsibility is to represent and uphold our company values every day.
- HONESTY
- Working ethically
- Fostering a culture of openness
- Treating each other fairly
- Being considerate
- EXCELLENCE
- Delivering first class customer service
- Upholding high store standards
- Showcasing prestigious brands
- AGILITY
- Working in a fast‑paced environment
- Adapting well to change
- Always striving to improve
- TEAM SPIRIT
- Working together as one team
- Supporting each other
- Being active partners in our wider communities
Our company
One of the two divisions of the Lagardère group, Lagardère Travel Retail is a pioneering global leader in the travel retail industry and the only operator to have established a comprehensive and world‑recognised leadership across multiple business activities. Cumulating more than 170 years of experience in travel retail since the opening of the first bookstore in 1852 at Paris Gare de Lyon, we deliver new experiences for travelers every day. Operating over 5,000 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 42 countries worldwide, we generated €5.2bn sales in 2022. At Lagardère Travel Retail we believe an inclusive and diverse culture can help businesses and people thrive. We are committed to create a work environment where our people can fulfil their potential and be themselves and to support each and every one of them in achieving their ambitions. We welcome and consider all applicants regardless of their background and can ensure all candidates will receive a fair and equal treatment.
Sales Advisor - Relay - Heathrow Airport in London employer: Lagardère Travel Retail
Joining Relay at Heathrow Airport means becoming part of a vibrant team dedicated to delivering outstanding customer service in one of the world's busiest travel hubs. With flexible part-time and full-time opportunities, employees benefit from a supportive work culture that values honesty, excellence, agility, and teamwork, alongside ample growth opportunities within a globally recognised brand. As we prepare to open four new stores in 2026, you will play a crucial role in creating memorable experiences for travellers while enjoying a dynamic and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor - Relay - Heathrow Airport in London
✨Tip Number 1
Get to know Relay and its values! Before you step into that interview, do a bit of homework on the brand. Understand what makes us tick and how we aim to provide outstanding customer service. This will help you connect with the team and show that you're genuinely interested in being part of our journey.
✨Tip Number 2
Practice your people skills! As a Sales Advisor, you'll be interacting with all sorts of customers. So, brush up on your communication and interpersonal skills. Think about how you can make someone's day better and be ready to share examples of how you've done this in the past.
✨Tip Number 3
Show your adaptability! Working in a fast-paced environment like Heathrow means things can change quickly. Be prepared to discuss times when you've successfully adapted to new situations or challenges. This will demonstrate that you can thrive in our dynamic stores.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to get to know you better. Plus, it’s the best way to stay updated on your application status and any upcoming opportunities with Relay.
We think you need these skills to ace Sales Advisor - Relay - Heathrow Airport in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through! We want to see how excited you are about joining the Relay team and making a difference in travellers' journeys.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that aligns with the Sales Advisor role. We love seeing how your skills can contribute to our fast-paced environment at Heathrow!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences stand out without unnecessary fluff.
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to review your application and get you on board for this exciting journey with Relay!
How to prepare for a job interview at Lagardère Travel Retail
✨Know the Brand
Before your interview, take some time to research Relay and its offerings. Understand what makes it a go-to destination for travellers and be ready to discuss how you can contribute to that experience. This shows your passion and commitment to the role.
✨Showcase Your Customer Service Skills
As a Sales Advisor, outstanding customer service is key. Prepare examples from your past experiences where you provided excellent service or resolved customer issues. Highlight your ability to maintain a positive attitude, even under pressure.
✨Demonstrate Team Spirit
Relay values teamwork, so be prepared to discuss how you work well with others. Share instances where you collaborated with colleagues to achieve a common goal or supported each other in a busy environment. This will show that you embody their team spirit.
✨Be Ready for Fast-Paced Scenarios
Given the vibrant atmosphere at Heathrow, expect questions about how you handle fast-paced situations. Think of examples where you adapted quickly to changes or managed multiple tasks efficiently. This will demonstrate your agility and readiness for the role.
