Deputy General Manager in London

The Deputy Manager supports the manager in overseeing the day-to-day operations of the store, ensuring sales targets are met, and delivering a high standard of customer service. You will help lead and develop the team, manage stock, maintain store presentation, and handle key responsibilities such as staff scheduling, training, and performance evaluations. In the absence of the manager, you will be responsible for all store operations.

Responsibilities

• Assist the manager in achieving sales and profit targets.
• Managing a team of Supervisors, ensuring they are motivated, knowledgeable and equipped to manage their individual teams.
• Supervise, motivate, and lead the sales team to deliver excellent customer service.
• Ensure the store is well-maintained, visually appealing, and stocked according to merchandising guidelines.
• Handle staffing, including scheduling, shift management, and training of new employees.
• Manage stock levels and inventory control, ensuring proper stock rotation and minimizing loss.
• Handle customer complaints and resolve issues efficiently.
• Monitor and report on store performance and staff productivity.
• Support with managing HR issues within store.
• Accountable for health and safety, security, and emergency systems, according to company policy and relevant law.
• Support the manager in administrative tasks, including financial reports and store policies.

Qualifications

• Previous experience in a retail management or supervisory role.
• Strong leadership and people management skills.
• Proven ability to drive sales and meet performance targets.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency in stock management and retail operations.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Personal Attributes

• Leadership and team development.
• Sales and target achievement.
• Customer service excellence.
• Problem-solving and decision-making.
• Inventory and stock management.
• Time management and multitasking.

Opportunity

We are bringing one of our most iconic global brands to the UK in 2026 – and we will be looking for passionate, customer‑focused individuals to join us on this journey! With four brand‑new stores opening in Terminal 2 at London Heathrow Airport, Relay is set to become a go‑to destination for travelers looking for everything from a great book to tasty snacks and refreshing drinks. It will be a fast‑paced, vibrant environment where every day brings new faces and new opportunities to make someone's journey a little better.

Company

One of the two divisions of the Lagardère Group, Lagardère Travel Retail is a pioneering global leader in the travel retail industry and the only operator to have established a comprehensive and world‑recognised leadership across multiple business activities. Cumulating more than 170 years of experience in travel retail since the opening of the first bookstore in 1852 at Paris Gare de Lyon, we deliver new experiences for travelers every day. Operating over 5,000 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 42 countries worldwide, we generated €5.2 bn sales in 2022. At Lagardère Travel Retail we believe an inclusive and diverse culture can help businesses and people thrive. We are committed to create a work environment where our people can fulfil their potential and be themselves and to support each and every one of them in achieving their ambitions. We welcome and consider all applicants regardless of their background and can ensure all candidates will receive a fair and equal treatment.