At a Glance
- Tasks: Join Relay at Heathrow and create memorable experiences for travellers every day.
- Company: Be part of Lagardère Travel Retail, a global leader in travel retail.
- Benefits: Full-time hours, competitive pay, and a vibrant work environment.
- Other info: Exciting opportunities for growth in a diverse and inclusive workplace.
- Why this job: Make a difference in the bustling atmosphere of one of the world's busiest airports.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 20790 - 25410 £ per year.
Relay at Heathrow! We are bringing one of our most iconic global brands to the UK in 2026 — and we will be looking for passionate, customer-focused individuals to join us on this journey! With four brand-new stores opening in Terminal 2 at London Heathrow Airport, Relay is set to become a go-to destination for travelers looking for everything from a great book to tasty snacks and refreshing drinks. It will be a fast-paced, vibrant environment where every day brings new faces and new opportunities to make someone’s journey a little better.
Relay stores are trusted by millions of travelers around the world — and in 2026 you could be part of the team that brings that magic to life in one of the world’s busiest airports.
Contract: Full time opportunities available, operating across a 7-day schedule including weekends. Hours: 37.5 hours per week, worked across 5 days. Shift Patterns: 8:30AM - 5:00PM / 1:30PM - 10:00PM. Face-to-face interviews will take place the week commencing the 2nd of November. Please ensure you are available to attend before applying.
Job Purpose: Delivering a well-presented store, with great availability, is a key part of a customer’s overall shopping experience. As a Nightshift Replenishment Assistant you will work to maintain store standards around stock levels, merchandising and housekeeping tasks, whilst delivering first class customer service to our customers.
Key Responsibilities:
- Customer Service
- Greet customers with a friendly and professional approach.
- Support customers with product queries and selection when required.
- Maintain high service standards even during replenishment tasks.
- Operate tills when necessary to support smooth service.
- Stock & Replenishment
- Ensure the store is fully replenished and product availability is maximised.
- Accurately receive and process deliveries in line with company procedures.
- Rotate stock and maintain compliance with stocktaking and inventory checks.
- Merchandise and price products to brand and store standards.
- Highlight and report any stock discrepancies or shortages promptly.
- Housekeeping / Health & Safety
- Keeping the store well presented at all times.
- Ensure the safe usage of all the cleaning materials.
- Ensuring store and stock rooms are kept tidy in line with H&S.
- Reporting any potential hazards on the shop floor or stock room to the manager/supervisors.
- Security
- Ensuring security of stock on shop floor and compliance of till inventory.
- Responsible for the shop floor security when on shift.
- Aware of potential security risks out with store and part of the greater airport community.
Person Specification:
- Good Communication skills (both verbal & written).
- Adaptability to the changing environment.
- Ability to work in a team and individually.
- Ability to work well under pressure.
- Excellent Interpersonal skills.
- Ability to provide professional standard of services.
- Reliable in attendance and time keeping.
- Self-motivated.
Accessing the airport: A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.
Our values: Can you feel the HEAT? Whatever role you deliver for Lagardère Travel Retail, part of your responsibility is to represent and uphold our company values every day: HONESTY - Working ethically | Fostering a culture of openness | Treating each other fairly | Being considerate EXCELLENCE - Delivering first class customer service | Upholding high store standards | Showcasing prestigious brands AGILITY - Working in a fast-paced environment | Adapting well to change | Always striving to improve TEAM SPIRIT - Working together as one team | Supporting each other | Being active partners in our wider communities.
Our company: One of the two divisions of the Lagardère group, Lagardère Travel Retail is a pioneering global leader in the travel retail industry and the only operator to have established a comprehensive and world-recognised leadership across multiple business activities. Cumulating more than 170 years of experience in travel retail since the opening of the first bookstore in 1852 at Paris Gare de Lyon, we deliver new experiences for travelers every day. Operating over 5,000 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 42 countries worldwide, we generated €5.2bn sales in 2022. At Lagardère Travel Retail we believe an inclusive and diverse culture can help businesses and people thrive. We are committed to creating a work environment where our people can fulfil their potential and be themselves and to support each and every one of them in achieving their ambitions. We welcome and consider all applicants regardless of their background and can ensure all candidates will receive fair and equal treatment.
Dayshift Replenishment - Relay - LHR Airport in Hounslow employer: Lagardère Travel Retail
Lagardère Travel Retail is an exceptional employer, offering a dynamic work environment at Luton Airport where you can make a tangible impact on loss prevention and asset protection. With a strong focus on employee development, we provide comprehensive training and growth opportunities, fostering a collaborative culture that values teamwork and innovation. Enjoy the unique advantage of working in a vibrant travel retail setting, where flexibility and diverse experiences are part of your daily routine.
StudySmarter Expert Advice🤫
We think this is how you could land Dayshift Replenishment - Relay - LHR Airport in Hounslow
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Lagardère Travel Retail, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Lagardère Travel Retail!
We think you need these skills to ace Dayshift Replenishment - Relay - LHR Airport in Hounslow
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Lagardère Travel Retail, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Lagardère Travel Retail and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Lagardère Travel Retail that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Lagardère Travel Retail
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
