At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service in a fast-paced retail environment.
- Company: Join Lagardère Travel Retail, a global leader in travel retail with over 170 years of experience.
- Benefits: Enjoy a competitive salary, performance bonuses, and up to 25% in-store discounts.
- Other info: Embrace a culture of inclusivity and diversity while growing your career in a supportive environment.
- Why this job: Be part of an exciting team at Gatwick Airport, making a real impact on customer experiences.
- Qualifications: Previous supervisory experience in retail and excellent communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Exciting new opportunity in travel retail, delivering exceptional service while working in a fast-paced, dynamic environment! We are currently looking for an experienced, enthusiastic leader to join the team. Not only do you need a passion for retail, but you must also be able to deliver a great customer experience through being resourceful and responsive to the changing needs of the business and team members.
Job purpose
Outstanding service is the heart of our business; our aim is for customers who enter our stores to be greeted by a friendly team of Sales Advisors who can offer expert help and advice. As a Supervisor your primary role will be to manage, lead and inspire your team to deliver high standards of customer service, enabling them to increase sales and deliver consistently high standards of customer satisfaction. This role is for our Discover store at Gatwick Airport.
Contract: 37.5 hours per week, across 5 days
Benefits: Simplyhealth cash plan; Retail Trust; life insurance; on-site parking; up to 25% in-store discounts
Bonus: Performance based bonus scheme, paid annually on achievement of objectives.
Key responsibilities
- To deliver customer service in line with OSCAR Service standards
- To generate ideas for driving the business and the team forward
- To develop a motivated and empowered team through a positive management style
- Staff recruitment, planning and training
- To use relevant processes and policies to control the security of people, stock and cash
- To ensure compliance with the relevant legislation and terminal safety responsibilities as defined in the induction and period training
- The control of costs in accordance with agreed budgets
- Adherence to cash and stock control policies, ensuring and assisting others to do the same
- Responsible for team of Sales Advisors / Replenishment Assistants
Skills & Experience
- Previous experience at supervisory or managerial level in a retail (or similar) is essential
- An understanding of budgets & targets and the ability to deliver and improve them essential
- Excellent Communication skills (both verbal & written)
- Ability to work in a team or individually depending on the needs of the business
- Be able to remain professional and courteous under pressure
- Excellent interpersonal skills and team working
- Self-motivated
- Ability to quickly learn about systems, new products and procedures
- 100% Customer Focus
- Manage the team of Sales Advisors, ensuring they are motivated, engaged and always delivering excellent customer service
- Coaching the team to deliver service in line with our internal OSCAR model
- Rewarding and recognising excellence within the team
Stock Management
- Ensuring the store is fully replenished
- Goods receiving duties
- Stocktaking and inventory compliance
- Merchandising & pricing completed to standard
Housekeeping/Health & Safety
- Keeping the store well presented at all time
- Ensure the safe usage of all the cleaning materials
- Ensuring store and stock rooms are kept tidy in line with H&S
Security
- Ensuring security of stock on shop floor and compliance of till inventory
- Responsible for the shop floor security when on shift
- Awareness of potential security risks out with store and part of the wider airport
Our values: Can you feel the HEAT? Whatever role you deliver for Lagardère Travel Retail, part of your responsibility is to represent and uphold our company values every day:
- HONESTY: Working ethically, fostering a culture of openness, treating each other fairly, being considerate
- EXCELLENCE: Delivering first class customer service, upholding high store standards, showcasing prestigious brands
- AGILITY: Working in a fast-paced environment, adapting well to change, always striving to improve
- TEAM SPIRIT: Working together as one team, supporting each other, being active partners in our wider communities
Our company: One of the two divisions of the Lagardère group, Lagardère Travel Retail is a pioneering global leader in the travel retail industry and the only operator to have established a comprehensive and world-recognised leadership across multiple business activities. Cumulating more than 170 years of experience in travel retail since the opening of the first bookstore in 1852 at Paris Gare de Lyon, we deliver new experiences for travelers every day. Operating over 5,000 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 42 countries worldwide, we generated €5.2bn sales in 2022. At Lagardère Travel Retail we believe an inclusive and diverse culture can help businesses and people thrive. We are committed to create a work environment where our people can fulfil their potential and be themselves and to support each and every one of them in achieving their ambitions. We welcome and consider all applicants regardless of their background and can ensure all candidates will receive a fair and equal treatment.
Supervisor - LEGO - Gatwick Airport in Horley employer: Lagardère Travel Retail
Lagardère Travel Retail is an exceptional employer, offering a vibrant work culture at Gatwick Airport where teamwork and customer service excellence are paramount. With a commitment to employee growth through training and development, alongside competitive benefits such as a performance-based bonus scheme and generous in-store discounts, we empower our Supervisors to lead dynamic teams in delivering outstanding retail experiences. Join us in a fast-paced environment that values honesty, agility, and team spirit, ensuring every day is rewarding and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - LEGO - Gatwick Airport in Horley
✨Tip Number 1
Get to know the company culture! Before your interview, check out Lagardère Travel Retail's values and think about how you can showcase your alignment with them. This will help you stand out as a candidate who truly fits in.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about delivering exceptional service, prepare some examples of how you've handled challenging customer situations in the past. This will show you're ready to lead the team effectively.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it’s really like to work at Gatwick Airport. They might share valuable insights that could give you an edge.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Supervisor - LEGO - Gatwick Airport in Horley
Some tips for your application 🫡
Show Your Passion for Retail:When writing your application, let your enthusiasm for retail shine through! Share specific experiences where you’ve delivered exceptional customer service or led a team to success. We love seeing candidates who are genuinely excited about the role.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the job description. Mention your previous supervisory experience and how it relates to managing a team in a fast-paced environment like Gatwick Airport.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts logically. This will help us quickly see why you’d be a great fit for the Supervisor role at our Discover store.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lagardère Travel Retail
✨Know Your OSCAR Standards
Familiarise yourself with the OSCAR service standards mentioned in the job description. Be ready to discuss how you can implement these standards in your role as a Supervisor, and share examples from your past experiences where you've successfully delivered exceptional customer service.
✨Showcase Your Leadership Skills
Prepare to talk about your previous supervisory or managerial experience in retail. Think of specific instances where you motivated your team, improved performance, or handled challenges. This will demonstrate your ability to lead and inspire others, which is crucial for this role.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and adaptability in a fast-paced environment. Prepare scenarios where you had to think on your feet or adapt to sudden changes, especially in customer service situations. This will show your agility and readiness to handle the dynamic nature of the job.
✨Understand the Business Goals
Research Lagardère Travel Retail and understand their business objectives, especially regarding customer satisfaction and sales targets. Be prepared to discuss how you can contribute to achieving these goals through innovative ideas and effective team management.
