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For Companies At a Glance
- Tasks: Provide exceptional customer service and assist shoppers at Gatwick Airport.
- Company: Join Lagardère Travel Retail, a global leader in travel retail.
- Benefits: Enjoy discounts, life insurance, and a cash plan for your health.
- Why this job: Be part of a dynamic team and enhance your sales skills in a vibrant environment.
- Qualifications: Retail or customer service experience is a plus; strong communication skills are essential.
- Other info: Flexible hours and opportunities for growth in a fast-paced setting.
The predicted salary is between 30000 - 42000 £ per year.
Location: Gatwick Airport, London, United Kingdom.
Seniority level: Entry level
Employment type: Full-time
Job function: Sales and Business Development
Job Purpose
As a Sales Advisor, you will provide exceptional customer service, assist shoppers with product inquiries, and help drive sales in a retail environment. You will ensure that the store is well‑stocked, organised, and visually appealing. Additionally, you will handle transactions, manage customer issues, and contribute to a positive shopping experience.
Contract
37.5 hours per week across 5 days.
Benefits
- Simplyhealth cash plan
- Retail Trust
- Life insurance
- On‑site parking
- Up to 25% in‑store discounts
Key Responsibilities
- Greet customers and offer assistance with product selection.
- Provide detailed product information and recommendations based on customer needs.
- Assist with stock management, including restocking shelves and organising displays.
- Handle customer transactions, including cash, credit, and returns.
- Resolve customer inquiries and complaints professionally and efficiently.
- Meet or exceed sales targets and contribute to store goals.
- Maintain cleanliness and orderliness of the sales floor.
- Stay updated on product knowledge, store promotions, and policies.
Qualifications
- Previous retail or customer service experience is preferred.
- Excellent communication and interpersonal skills.
- Strong problem‑solving abilities and attention to detail.
- Ability to work in a fast‑paced environment and adapt to changes.
- Basic math skills for handling transactions.
- Availability to work flexible hours, including weekends and holidays.
Key Skills
- Customer service
- Sales techniques
- Product knowledge
- Teamwork and collaboration
- Problem‑solving
- Time management
Accessing the Airport
A five‑year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.
Our Values
- HONESTY – Working ethically, fostering a culture of openness, treating each other fairly, being considerate.
- EXCELLENCE – Delivering first‑class customer service, upholding high store standards, showcasing prestigious brands.
- AGILITY – Working in a fast‑paced environment, adapting well to change, always striving to improve.
- TEAM SPIRIT – Working together as one team, supporting each other, being active partners in our wider communities.
Company Overview
Lagardère Travel Retail is a pioneering global leader in the travel retail industry and operates over 5,000 stores across Travel Essentials, Duty Free & Fashion, and Foodservice in airports, railway stations, and other concessions in 42 countries worldwide, generating €5.2 bn sales in 2022. We are committed to creating an inclusive and diverse culture that enables our people to fulfil their potential and to support each and every one of them in achieving their ambitions. We welcome and consider all applicants regardless of their background and ensure all candidates receive fair and equal treatment.
Sales Advisor - Discover - Gatwick Airport in Horley employer: Lagardère Travel Retail
Contact Detail:
Lagardère Travel Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor - Discover - Gatwick Airport in Horley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lagardère Travel Retail. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing exceptional service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! First impressions matter, especially in retail. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. By applying directly, you can ensure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities!
We think you need these skills to ace Sales Advisor - Discover - Gatwick Airport in Horley
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in retail or customer service. We want to see how you’ve gone above and beyond to help customers, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the Sales Advisor role. Mention how your skills align with our values of honesty, excellence, agility, and teamwork.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your enthusiasm for the role shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Lagardère Travel Retail
✨Know Your Products
Before the interview, make sure to familiarise yourself with the products sold at the store. Being able to discuss specific items and their features will show your enthusiasm and readiness to assist customers effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you resolved issues or went above and beyond for a customer, as this aligns perfectly with the role's focus on creating a positive shopping experience.
✨Demonstrate Team Spirit
Since teamwork is crucial in a retail environment, be ready to talk about how you've collaborated with others in previous roles. Highlight any experiences where you supported your colleagues or contributed to a team goal.
✨Be Ready for Fast-Paced Scenarios
Expect questions that assess your ability to handle a busy environment. Prepare to discuss how you manage stress and prioritise tasks when things get hectic, as this will show you're adaptable and ready for the challenges of working at an airport.