Exciting new opportunity in travel retail, delivering exceptional service while working in a fast-paced, dynamic environment!
Job Purpose
The Barista is responsible for providing excellent customer service by taking orders, serving food and beverages, and ensuring a positive dining experience for guests. You will work closely with the kitchen staff and management to deliver high-quality service and contribute to the overall success of the restaurant. The Shipyard Cafe is located inside Aelia Duty Free at Belfast International Airport.
Contract
37.5 hours per week (5 days) | 30 hours per week (4 days) | 22.5 hours per week (3 days) | 15 hours per week (2 days) | 7.5 hours per week (1 day)
Benefits
- Earn £2 extra per hour worked between 12AM - 6AM
- 25 days holiday plus bank holidays, with the opportunity to buy or sell up to 5 days to suit your needs
- Up to 25% in-store discount
- Cash Plan – Claim back everyday health costs like dental, optical and physio
- Pension – Company tops up your future with up to 3% monthly contribution to your pension pot
- Life assurance – Protection for your loved ones with 2x your base salary in life cover, just in case
- Non-contractual benefits wholly at company discretion and subject to change
Key Responsibilities
- Greet and welcome customers in a friendly and professional manner.
- Take food and beverage orders accurately and promptly.
- Provide menu recommendations and answer questions about food and drinks.
- Serve food and beverages to customers, ensuring timely delivery.
- Monitor tables and attend to guests' needs throughout their dining experience.
- Handle customer complaints or concerns with professionalism and resolve issues as needed.
- Process payments and manage cash transactions accurately.
- Maintain cleanliness and organization of the dining area and workstations.
- Assist with setting up and clearing tables, as well as restocking supplies.
- Report all hazards and/or concerns immediately to the manager on duty.
Qualifications
- Previous experience in a restaurant or food service role is preferred but not required.
- Strong customer service and communication skills.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Basic math skills for handling payments and calculating bills.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Key Skills
- Customer service excellence.
- Time management and organization.
- Attention to detail.
- Teamwork and collaboration.
- Problem-solving skills.
- Basic knowledge of food and beverage menus.
- Willingness to learn and adapt to new tasks.
Accessing the Airport
A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage.
Equal Opportunity Statement
At Lagardère Travel Retail we believe an inclusive and diverse culture can help businesses and people thrive. We are committed to creating a work environment where our people can fulfil their potential and be themselves, supporting each and every one of them in achieving their ambitions. We welcome and consider all applicants regardless of their background and ensure all candidates will receive fair and equal treatment.
