At a Glance
- Tasks: Lead a dynamic retail team, ensuring exceptional customer service and achieving sales targets.
- Company: Join Lagardère Travel Retail, a global leader in travel retail with a vibrant culture.
- Benefits: Enjoy health benefits, life insurance, on-site parking, and up to 25% in-store discounts.
- Other info: Flexible shifts, including weekends; excellent career growth opportunities in a diverse workplace.
- Why this job: Be part of an exciting environment at Heathrow Airport, making a real impact in travel retail.
- Qualifications: Previous retail experience preferred; strong leadership and communication skills required.
The predicted salary is between 23625 - 28875 £ per year.
Exciting new opportunity in travel retail, delivering exceptional service while working in a fast-paced, dynamic environment!
Job Purpose
The Supervisor is responsible for overseeing the daily operations of the store, ensuring high levels of customer satisfaction, and leading the sales team to meet targets.
The role involves supervising staff, handling escalated customer issues, managing inventory, and ensuring the store's visual standards are maintained.
You will also support management in administrative duties and assist in training new team members.
This role is for our Discover London store at Heathrow Airport.
Benefits
- Simplyhealth, Retail Trust, life insurance, on-site parking andup to 25% in-store discounts
- Contract
- 37.5 hours per week, worked across 5 days
Key Responsibilities
- Supervise and motivate the retail team to achieve sales targets and provide excellent customer service.
- Assist in the daily operations of the store, including opening and closing procedures.
- Manage staffing schedules and ensure appropriate coverage on the sales floor.
- Handle escalated customer inquiries and resolve issues promptly.
- Oversee merchandising and ensure the store is clean, organised, and visually appealing.
- Assist with inventory control, stock replenishment, and loss prevention.
- Train and onboard new employees, providing ongoing coaching and feedback.
- Support the management team with administrative tasks and reports.
- Manage cash and payment systems in accordance with company procedures and policies.
- Uphold health and safety standards in store.
- Performance management of employees; performance reviews, development plans, investigations.
Qualifications
- Previous experience in a retail environment, with supervisory experience preferred.
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Strong problem-solving abilities and a customer-focused mindset.
- Basic computer skills for inventory management and reporting.
- Flexibility to work varying shifts, including weekends and holidays.
- Key Skills
- Leadership and team management.
- Customer service excellence.
- Problem-solving and conflict resolution.
- Inventory management.
- Communication and interpersonal skills.
- Time management and organisation.
- Accessing the airport
A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge.
This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.
Our values: Can you feel the HEAT?
Whatever role you deliver for Lagardère Travel Retail, part of your responsibility is to represent and uphold our company values everyday:
HONESTY
Working ethically | Fostering a culture of openness | Treating each other fairly | Being considerate
EXCELLENCE
Delivering first class customer service | Upholding high store standards | Showcasing prestigious brands
- AGILITY
- Working in a fast-paced environment | Adapting well to change | Always striving to improve
- TEAM SPIRT
Working together as one team | Supporting each other | Being active partners in our wider communities
Our company
One of the two divisions of the Lagardère group, Lagardère Travel Retail is a pioneering global leader in the travel retail industry and the only operator to have establisheda comprehensive and world-recognised leadership acrossmultiple business activities.
Cumulating more than 170 years of experience in travel retail since the opening of the first bookstore in 1852 at Paris Gare de Lyon, we deliver new experiences for travelers every day.
Operating over 5,000 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 42 countries worldwide, we generated €5.2bn sales in 2022.
At Lagardère Travel Retail we believe an inclusive and diverse culture can help businesses and people thrive.
We are committed to create a work environment where our people can fulfil their potential and be themselves and to support each and every one of them in achieving their ambitions.
We welcome and consider all applicants regardless of their background and can ensure all candidates will receive a fair and equal treatment.
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Supervisor - Discover - Heathrow Airport employer: Lagardère Travel Retail (IRE)
Lagardère Travel Retail (IRE) is an excellent employer, offering a vibrant work culture at the bustling Shipyard Cafe in Belfast International Airport. With a focus on exceptional customer service, employees benefit from flexible shift patterns, generous holiday allowances, and in-store discounts, all while being part of a dynamic team that values growth and development in the fast-paced food service environment.
Contact Details:
Lagardère Travel Retail (IRE) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - Discover - Heathrow Airport
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Lagardère Travel Retail (IRE), so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Lagardère Travel Retail (IRE)!
We think you need these skills to ace Supervisor - Discover - Heathrow Airport
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Lagardère Travel Retail (IRE), customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Lagardère Travel Retail (IRE) and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Lagardère Travel Retail (IRE) that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Lagardère Travel Retail (IRE)
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
