At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service in a vibrant airport store.
- Company: Join Aelia, a leading retail brand at London City Airport.
- Benefits: Enjoy health plans, life insurance, on-site parking, and up to 25% discounts.
- Other info: Exciting opportunity for career growth in a fast-paced environment.
- Why this job: Be part of an energetic team that values excellence and teamwork.
- Qualifications: Previous supervisory experience in retail and strong communication skills required.
The predicted salary is between 30000 - 32000 £ per year.
Position for Aeliastore in departure lounge of London City Airport. We are looking for energetic, enthusiastic new members passionate about excellence, teamwork, and world class customer service. Hours 37.5 hours across 5 days.
Benefits:
- SimplyHealth Cash Plan
- Retail Trust
- Life insurance
- On-site parking
- Up to 25% in-store discounts
Job Purpose:
Outstanding service is the heart of our business, our aim is for customers who enter our stores to be greeted by a friendly team of Sales Advisors, who can offer expert help and advice. As a Supervisor your primary role will be to manage, lead and inspire your team to deliver high standards of customer service, enabling them to increase sales and deliver consistently high standards of customer satisfaction.
Key Responsibilities:
- To deliver customer service in line with OSCAR Service standards
- To generate ideas for driving the business and the team forward
- To develop a motivated and empowered team through a positive management style
- Staff recruitment, planning and training
- To use relevant processes and policies to control the security of people, stock and cash
- To ensure compliance with the relevant legislation and terminal safety responsibilities as defined in the induction and period training
- The control of costs in accordance with agreed budgets
- Adherence to cash and stock control policies, ensuring and assisting others to do the same
- Responsible for team of Sales Advisors / Replenishment Assistants
Skills & Experience:
- Previous experience at supervisory or managerial level in a retail (or similar) is essential
- An understanding of budgets & targets and the ability to deliver and improve them essential
- Excellent Communication skills (both verbal & written)
- Ability to work in a team or individually depending on the needs of the business
- Be able to remain professional and courteous under pressure
- Excellent interpersonal skills and team working
- Self-motivated
- Ability to quickly learn about systems, new products and procedures
- 100% Customer Focus
Manage the team of Sales Advisors, ensuring they are motivated, engaged and always delivering excellent customer service. Coaching the team to deliver service in line with our internal OSCAR model. Rewarding and recognising excellence within the team.
Stock Management:
- Ensuring the store is fully replenished
- Goods receiving duties
- Stocktaking and inventory compliance
- Merchandising & pricing completed to standard
Housekeeping / Health & Safety:
- Keeping the store well presented at all time
- Ensure the safe usage of all cleaning materials
- Ensuring store and stock rooms are kept tidy in line with H&S
Security:
- Ensuring security of stock on shop floor and compliance of till inventory
- Responsible for shop floor security when on shift
- Awareness of potential security risks out with store and part of the wider airport
Accessing the airport:
A five‑year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.
Employment Equity:
We welcome and consider all applicants regardless of their background and can ensure all candidates will receive a fair and equal treatment.
Supervisor - Aelia - London City Airport employer: Lagardère Travel Retail (IRE)
At Aelia, located in the vibrant London City Airport, we pride ourselves on fostering a dynamic work environment that champions excellence and teamwork. Our employees enjoy a range of benefits including a SimplyHealth Cash Plan, life insurance, and generous in-store discounts, all while being part of a supportive culture that prioritises personal growth and development. Join us to lead a passionate team dedicated to delivering world-class customer service in a fast-paced and exciting setting.
Contact Details:
Lagardère Travel Retail (IRE) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - Aelia - London City Airport
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lagardère Travel Retail (IRE). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lagardère Travel Retail (IRE) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Supervisor - Aelia - London City Airport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lagardère Travel Retail (IRE):Your cover letter is your chance to shine! Tell us why you want to work at Lagardère Travel Retail (IRE) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lagardère Travel Retail (IRE)!
How to prepare for a job interview at Lagardère Travel Retail (IRE)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
