At a Glance
- Tasks: Deliver exceptional customer service and assist shoppers in a dynamic retail environment.
- Company: Join our vibrant team at Discover London, Heathrow Airport.
- Benefits: Enjoy life insurance, on-site parking, and up to 25% in-store discounts.
- Other info: Flexible hours, including weekends, with great opportunities for growth.
- Why this job: Be part of an exciting travel retail experience and make customers smile.
- Qualifications: Previous retail experience is a plus; strong communication skills are essential.
The predicted salary is between 12 - 15 £ per hour.
Exciting new opportunity in travel retail, delivering exceptional service while working in a fast-paced, dynamic environment!
Job purpose
As a Sales Advisor, you will provide exceptional customer service, assist shoppers with product inquiries, and help drive sales in a retail environment. You will ensure that the store is well-stocked, organised, and visually appealing. Additionally, you will handle transactions, manage customer issues, and contribute to a positive shopping experience. This role is for our Discover London store at Heathrow Airport.
Benefits
- Simplyhealth
- Retail Trust life insurance
- On-site parking
- Up to 25% in-store discounts
Contract: 22.5 hours per week, worked across 3 days
Key responsibilities
- Greet customers and offer assistance with product selection.
- Provide detailed product information and recommendations based on customer needs.
- Assist with stock management, including restocking shelves and organizing displays.
- Handle customer transactions, including cash, credit, and returns.
- Resolve customer inquiries and complaints professionally and efficiently.
- Meet or exceed sales targets and contribute to store goals.
- Maintain cleanliness and orderliness of the sales floor.
- Stay updated on product knowledge, store promotions, and policies.
Qualifications
- Previous retail or customer service experience is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and adapt to changes.
- Basic math skills for handling transactions.
- Availability to work flexible hours, including weekends and holidays.
Key Skills
- Customer service.
- Sales techniques.
- Product knowledge.
- Teamwork and collaboration.
- Problem-solving.
- Time management.
Accessing the airport: A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.
Sales Advisor - Discover - Heathrow Airport employer: Lagardère Travel Retail (IRE)
Lagardère Travel Retail at Heathrow Airport is an exceptional employer, offering a dynamic work environment where employees can thrive in delivering first-class service to travellers. With flexible working options and a strong emphasis on teamwork and communication, staff are encouraged to grow and develop their skills while enjoying the unique atmosphere of one of the world's busiest airports.
Contact Details:
Lagardère Travel Retail (IRE) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor - Discover - Heathrow Airport
✨Tip Number 1
Get to know the company! Research Discover and their values. When you walk into that interview, show us you understand what we stand for and how you can contribute to our team at Heathrow Airport.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a tricky customer or a product inquiry. We want to see how you’d shine in a fast-paced environment, so be ready to demonstrate your problem-solving abilities.
✨Tip Number 3
Dress the part! First impressions matter, especially in retail. Make sure you look smart and professional when you come in for your interview. It shows us you’re serious about the role and ready to represent Discover.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It’s a nice touch and keeps you fresh in our minds as we make our decision. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Sales Advisor - Discover - Heathrow Airport
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love helping customers! Share any experiences where you've gone the extra mile to make someone's day better. We want to see that spark in your words!
Tailor Your Application:Make sure to customise your application for the Sales Advisor role at our Discover London store. Highlight relevant skills and experiences that match the job description, like your retail experience or teamwork abilities. It shows us you’re serious about joining our team!
Keep It Clear and Concise:We appreciate a well-structured application! Use clear language and keep your sentences short and to the point. This makes it easier for us to see your qualifications and understand why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Lagardère Travel Retail (IRE)
✨Know Your Products
Before the interview, make sure you’re familiar with the products sold at the Discover London store. Research popular items and be ready to discuss how you would assist customers in choosing the right products based on their needs.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about times when you resolved a customer issue or went above and beyond to enhance their shopping experience. This will demonstrate your ability to handle similar situations in the role.
✨Practice Problem-Solving Scenarios
Anticipate potential customer inquiries or complaints that may arise in a retail environment. Practice how you would respond to these scenarios calmly and effectively, showcasing your problem-solving skills and ability to maintain a positive atmosphere.
✨Emphasise Teamwork and Flexibility
Since this role requires collaboration with colleagues and adaptability to a fast-paced environment, be prepared to discuss your experiences working in teams and how you handle changes in a work setting. Highlight your willingness to work flexible hours, including weekends and holidays.
