At a Glance
- Tasks: Deliver outstanding customer service and support in a vibrant retail environment.
- Company: Join Relay, a global brand launching at Heathrow Airport in 2026!
- Benefits: Flexible hours, competitive pay, and a chance to be part of something exciting.
- Other info: Be part of a diverse team with opportunities for growth and development.
- Why this job: Make travel better for customers while working in a fast-paced, dynamic setting.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 21150 - 25850 £ per year.
Relay at Heathrow! We are bringing one of our most iconic global brands to the UK in 2026 — and we will be looking for passionate, customer-focused individuals to join us on this journey! With four brand-new stores opening in Terminal 2 at London Heathrow Airport, Relay is set to become a go-to destination for travelers looking for everything from a great book to tasty snacks and refreshing drinks. It will be a fast-paced, vibrant environment where every day brings new faces and new opportunities to make someone’s journey a little better.
Contract: Full time and part time opportunities available: 37.5 hours per week, worked across 5 days; 22.5 hours per week, worked across 3 days; 15 hours per week, worked across 2 days.
Job Purpose: Outstanding service is the heart of our business, and our aim is for customers who enter our stores to be greeted by a friendly team of Sales Advisors, who can offer expert help and advice. As a Sales Advisor, you will be involved in all aspects of our busy store, delivering first class customer service on the sales floor and till point.
Key Responsibilities:
- 100% Customer Focus
- Maintain positive and professional manners towards customers and colleagues
- Support customers with product selection
- Offer additional link sales
- Ensure all customers receive excellent customer service every time
- End to end customer service including till operations
- Stock Management
- Ensuring the store is fully replenished
- Goods receiving duties
- Stocktaking and inventory compliance
- Merchandising & pricing
- Retail
- Competent in till operations including cashing up procedures in line with company policies and guidelines
- Maintain high standard of shop floor standards including good stock levels and professional rapport with customers
- Work with wider team and external stakeholders to drive sales through promotions, price changes, product knowledge etc.
- Health & Safety
- Ensure all health and safety policies and practices are adhered to such as prevention and prompt reporting of workplace injuries
- Ensure the safe usage of all the cleaning materials
- Ensure store and stock rooms are kept tidy in line with H&S
- Report any potential hazards on the shop floor or stock room to the manager/supervisors
- Security
- Ensuring security of stock on shop floor and compliance of till inventory
- Responsible for the shop floor security when on shift
- Awareness of potential security risks out with store and part of the greater airport community
Person Specification:
- Good Communication skills (both verbal & written)
- Adaptability to the changing environment
- Ability to work in a team and individually
- Ability to work well under pressure
- Excellent Interpersonal skills
- Ability to provide professional standard of services
- Reliable in attendance and time keeping
- Self-motivated
Accessing the airport: A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.
Our values: Can you feel the HEAT? Whatever role you deliver for Lagardère Travel Retail, part of your responsibility is to represent and uphold our company values every day:
- HONESTY Working ethically | Fostering a culture of openness | Treating each other fairly | Being considerate
- EXCELLENCE Delivering first class customer service | Upholding high store standards | Showcasing prestigious brands
- AGILITY Working in a fast-paced environment | Adapting well to change | Always striving to improve
- TEAM SPIRIT Working together as one team | Supporting each other | Being active partners in our wider communities
Our company: One of the two divisions of the Lagardère group, Lagardère Travel Retail is a pioneering global leader in the travel retail industry and the only operator to have established a comprehensive and world-recognised leadership across multiple business activities. Cumulating more than 170 years of experience in travel retail since the opening of the first bookstore in 1852 at Paris Gare de Lyon, we deliver new experiences for travelers every day. Operating over 5,000 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 42 countries worldwide, we generated €5.2bn sales in 2022. At Lagardère Travel Retail, we believe an inclusive and diverse culture can help businesses and people thrive. We are committed to creating a work environment where our people can fulfil their potential and be themselves and to support each and every one of them in achieving their ambitions. We welcome and consider all applicants regardless of their background and can ensure all candidates will receive fair and equal treatment.
Sales Advisor - Relay - Heathrow Airport in Hounslow employer: Lagardère Travel Retail (IRE)
Joining Relay at Heathrow Airport means becoming part of a vibrant team dedicated to delivering exceptional customer service in one of the world's busiest travel hubs. With opportunities for both full-time and part-time roles, employees benefit from a dynamic work culture that values teamwork, adaptability, and excellence. As part of Lagardère Travel Retail, you will have access to comprehensive training and growth opportunities, ensuring your career flourishes while contributing to a globally recognised brand.
Contact Details:
Lagardère Travel Retail (IRE) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor - Relay - Heathrow Airport in Hounslow
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Lagardère Travel Retail (IRE), so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Lagardère Travel Retail (IRE)!
We think you need these skills to ace Sales Advisor - Relay - Heathrow Airport in Hounslow
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Lagardère Travel Retail (IRE), customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Lagardère Travel Retail (IRE) and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Lagardère Travel Retail (IRE) that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Lagardère Travel Retail (IRE)
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
