At a Glance
- Tasks: Serve delicious coffee and create a welcoming atmosphere for customers at the Shipyard Cafe.
- Company: Join Lagardère Travel Retail, a global leader in travel retail with a vibrant culture.
- Benefits: Enjoy flexible hours, extra pay for night shifts, and generous holiday options.
- Other info: Work in an exciting airport setting with opportunities for growth and development.
- Why this job: Be part of a dynamic team and enhance your customer service skills in a fast-paced environment.
- Qualifications: No experience needed, just a passion for great service and teamwork.
The predicted salary is between 10.8 - 13.2 £ per hour.
Job purpose
The Barista is responsible for providing excellent customer service by taking orders, serving food and beverages, and ensuring a positive dining experience for guests.
You will work closely with the kitchen staff and management to deliver high-quality service and contribute to the overall success of the restaurant.
Our Shipyard Cafe is located inside our Aelia Duty Free at Belfast International Airport!
Contract
37.5 hours per week, across 5 days | 30 hours per week, across 4 days | 22.5 hours per week, across 3 days | 15 hours per week, across 2 days | 7.5 hours per week, across 1 day
Benefits
- Earn £2 extra per hour worked between 12AM - 6AM
- 25 days holiday - Plus bank holidays, with the opportunity to buy or sell up to 5 days to suit your needs
- Up to 25% in-store discount
- Cash Plan – Claim back everyday health costs like dental, optical, and physio.
- Pension – We'll top up your future with up to 3% monthly contribution to your pension pot.
- Life assurance – Protection for your loved ones with 2x your base salary in life cover, just in case.
non-contractual benefits wholly at company discretion and subject to change.
Key Responsibilities
- Greet and welcome customers in a friendly and professional manner.
- Take food and beverage orders accurately and promptly.
- Provide menu recommendations and answer questions about food and drinks.
- Serve food and beverages to customers, ensuring timely delivery.
- Monitor tables and attend to guests' needs throughout their dining experience.
- Handle customer complaints or concerns with professionalism and resolve issues as needed.
- Process payments and manage cash transactions accurately.
- Maintain cleanliness and organization of the dining area and workstations.
- Assist with setting up and clearing tables, as well as restocking supplies.
- Report all hazards and/or concerns immediately to the manager on duty.
Qualifications
- Previous experience in a restaurant or food service role is preferred but not required.
- Strong customer service and communication skills.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Basic math skills for handling payments and calculating bills.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Key Skills
- Customer service excellence.
- Time management and organization.
- Attention to detail.
- Teamwork and collaboration.
- Problem-solving skills.
- Basic knowledge of food and beverage menus.
- Willingness to learn and adapt to new tasks.
- Accessing the airport
A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge.
This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.
Our values: Can you feel the HEAT?
Whatever role you deliver for Lagardère Travel Retail, part of your responsibility is to represent and uphold our company values everyday:
HONESTY
Working ethically | Fostering a culture of openness | Treating each other fairly | Being considerate
EXCELLENCE
Delivering first class customer service | Upholding high store standards | Showcasing prestigious brands
- AGILITY
- Working in a fast-paced environment | Adapting well to change | Always striving to improve
- TEAM SPIRT
Working together as one team | Supporting each other | Being active partners in our wider communities
Our company
One of the two divisions of the Lagardère group, Lagardère Travel Retail is a pioneering global leader in the travel retail industry and the only operator to have establisheda comprehensive and world-recognised leadership acrossmultiple business activities.
Cumulating more than 170 years of experience in travel retail since the opening of the first bookstore in 1852 at Paris Gare de Lyon, we deliver new experiences for travelers every day.
Operating over 5,000 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 42 countries worldwide, we generated €5.2bn sales in 2022.
At Lagardère Travel Retail we believe an inclusive and diverse culture can help businesses and people thrive.
We are committed to create a work environment where our people can fulfil their potential and be themselves and to support each and every one of them in achieving their ambitions.
We welcome and consider all applicants regardless of their background and can ensure all candidates will receive a fair and equal treatment.
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Barista - Shipyard Cafe - Belfast Intl. Airport employer: Lagardère Travel Retail (IRE)
Lagardère Travel Retail (IRE) is an excellent employer, offering a vibrant work culture at the bustling Shipyard Cafe in Belfast International Airport. With a focus on exceptional customer service, employees benefit from flexible shift patterns, generous holiday allowances, and in-store discounts, all while being part of a dynamic team that values growth and development in the fast-paced food service environment.
Contact Details:
Lagardère Travel Retail (IRE) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Barista - Shipyard Cafe - Belfast Intl. Airport
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Lagardère Travel Retail (IRE). It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Lagardère Travel Retail (IRE)
Don't be shy about reaching out to Lagardère Travel Retail (IRE) directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Barista - Shipyard Cafe - Belfast Intl. Airport
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Lagardère Travel Retail (IRE) and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Lagardère Travel Retail (IRE)
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
