At a Glance
- Tasks: Deliver outstanding customer service and support shoppers in a vibrant airport store.
- Company: Join Lagardère Travel Retail, a global leader in travel retail with a rich history.
- Benefits: Flexible part-time hours, dynamic work environment, and opportunities for personal growth.
- Other info: Work in a fast-paced setting with a supportive team and diverse culture.
- Why this job: Be part of an exciting new store opening at Heathrow and make a difference for travellers.
- Qualifications: Great communication skills, adaptability, and a passion for customer service.
The predicted salary is between 10.8 - 13.2 £ per hour.
Relay at Heathrow! We are bringing one of our most iconic global brands to the UK in 2026 — and we will be looking for passionate, customer-focused individuals to join us on this journey! With four brand-new stores opening in Terminal 2 at London Heathrow Airport, Relay is set to become a go-to destination for travelers looking for everything from a great book to tasty snacks and refreshing drinks. It will be a fast-paced, vibrant environment where every day brings new faces and new opportunities to make someone’s journey a little better.
Contract: Part time opportunities available, operating across a 7-day schedule including weekends.
Hours: 22.5 hours per week, worked across 3 days | 15 hours per week, worked across 2 days.
Shift Patterns: Early Shift: 5:00AM - 13:30PM | Middle Shift: 8:30AM - 17:00PM | Late Shift: 13:30PM - 22:00PM.
Job Purpose: Outstanding service is the heart of our business, and our aim is for customers who enter our stores to be greeted by a friendly team of Sales Advisors, who can offer expert help and advice. As a Sales Advisor, you will be involved in all aspects of our busy store, delivering first class customer service on the sales floor and till point.
Key Responsibilities:
- 100% Customer Focus
- Maintain positive and professional manners towards customers and colleagues
- Support customers with product selection
- Offering additional link sales
- Ensuring all customers receive excellent customer service every time
- End to end customer service including till operations
- Stock Management
- Ensuring the store is fully replenished
- Goods receiving duties
- Stocktaking and inventory compliance
- Merchandising & pricing
- Retail Competent in till operations including cashing up procedures in line with company policies and guidelines
- Maintain high standard of shop floor standards including good stock levels and professional rapport with customers
- Work with wider team and external stakeholders to drive sales through promotions, price changes, product knowledge etc.
Health & Safety:
- Ensure all health and safety policies and practices are adhered to such as prevention and prompt reporting of workplace injuries
- Ensure the safe usage of all the cleaning materials
- Ensuring store and stock rooms are kept tidy in line with H&S
- Reporting any potential hazards on the shop floor or stock room to the manager/supervisors
Security:
- Ensuring security of stock on shop floor and compliance of till inventory
- Responsible for the shop floor security when on shift
- Aware of potential security risks out with store and part of the greater airport community
Person Specification:
- Good Communication skills (both verbal & written)
- Adaptability to the changing environment
- Ability to work in a team and individually
- Ability to work well under pressure
- Excellent Interpersonal skills
- Ability to provide professional standard of services
- Reliable in attendance and time keeping
- Self-motivated
Accessing the airport: A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.
Our values: Can you feel the HEAT? Whatever role you deliver for Lagardère Travel Retail, part of your responsibility is to represent and uphold our company values every day:
- HONESTY - Working ethically | Fostering a culture of openness | Treating each other fairly | Being considerate
- EXCELLENCE - Delivering first class customer service | Upholding high store standards | Showcasing prestigious brands
- AGILITY - Working in a fast-paced environment | Adapting well to change | Always striving to improve
- TEAM SPIRIT - Working together as one team | Supporting each other | Being active partners in our wider communities
Our company: One of the two divisions of the Lagardère group, Lagardère Travel Retail is a pioneering global leader in the travel retail industry and the only operator to have established a comprehensive and world-recognised leadership across multiple business activities. Cumulating more than 170 years of experience in travel retail since the opening of the first bookstore in 1852 at Paris Gare de Lyon, we deliver new experiences for travelers every day. Operating over 5,000 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 42 countries worldwide, we generated €5.2bn sales in 2022. At Lagardère Travel Retail, we believe an inclusive and diverse culture can help businesses and people thrive. We are committed to creating a work environment where our people can fulfil their potential and be themselves and to support each and every one of them in achieving their ambitions. We welcome and consider all applicants regardless of their background and can ensure all candidates will receive fair and equal treatment.
Sales Advisor - Heathrow Airport - Part Time in Hounslow employer: Lagardère Travel Retail Group
Lagardère Travel Retail Group is an attractive employer due to its commitment to employee development and a supportive work culture. Employees enjoy benefits such as Simplyhealth and life insurance, along with opportunities for career advancement in a dynamic retail environment. The company's focus on teamwork and customer service creates a rewarding workplace experience.
Contact Details:
Lagardère Travel Retail Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor - Heathrow Airport - Part Time in Hounslow
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Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Lagardère Travel Retail Group, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Sales Advisor - Heathrow Airport - Part Time in Hounslow
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Lagardère Travel Retail Group that you're all about creating great shopping experiences.
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Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Lagardère Travel Retail Group and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Lagardère Travel Retail Group
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Lagardère Travel Retail Group, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
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Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Lagardère Travel Retail Group!
