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- Tasks: Welcome guests with a smile and ensure their stay is memorable.
- Company: Join the friendly team at Hampton by Hilton Plymouth.
- Benefits: Enjoy discounts on hotel stays, flexible pay options, and growth opportunities.
- Why this job: Perfect for those who love hospitality and want to develop professional skills.
- Qualifications: Customer service experience and a welcoming personality are key.
- Other info: Part-time role with weekend availability; great for students!
The predicted salary is between 13 - 16 £ per hour.
Hampton by Hilton, Plymouth, MA is looking for a new Team Member to help bring a friendly smile to every guest, every time! We are currently looking for an outgoing and self-motivated individual to join us as a Part-Time Front Desk Agent. We offer a warm and inviting work environment, where friendly and supportive co-workers come together. You will also have the chance to receive cross training, as well as opportunities for career growth and mentorship.
As a Hilton Team member, you will enjoy amazing discounts on hotel rooms for both you and your family. Additionally, we have Company-wide incentives throughout the year that reward our hardworking staff. Take advantage of our remarkable DailyPay feature, which allows you to receive your earnings on any day that you prefer. Furthermore, if you successfully refer someone to join our team, you have the opportunity to earn up to $500.
If you possess a welcoming personality and have some availability on weekends, we strongly encourage you to apply for the Front Desk Agent position. This is an excellent chance to enhance your professional skills and become a valuable member of our thriving team at the Hampton Inn.
Pay: $17 - $18 Per Hour
Schedule: Must have weekend availability
Job Types: Part-Time
Shift: 3-11PM
Responsibilities:
- Maintain a warm, welcoming and professional demeanor while interacting with all guests.
- Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
- Answer the phone in a professional & helpful manner.
- Follow procedures on posting charges and settling guest accounts.
- Effectively address and resolve guest problems to increase guest satisfaction.
- Be knowledgeable of emergency procedures and Hotel policies.
- Practice punctuality for scheduled shifts.
Qualifications:
- Prior customer service experience
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Attention to detail and accuracy
- Flexibility to work shifts including evenings, weekends, and holidays
- Previous hotel experience is a plus
Benefits:
- Brand Wide Room Discounts
- Company Wide Room Discount Program
- Referral Bonus Incentive
- Retention Bonus Incentive
- Annual Review Program
- Extensive Room for Growth
- Paid Training
Guest Services - Front Desk Agent - Hampton by Hilton Plymouth employer: Lafrance Hospitality
Contact Detail:
Lafrance Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services - Front Desk Agent - Hampton by Hilton Plymouth
✨Tip Number 1
Get to know the company culture! Before your interview, check out Hampton by Hilton's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making guests feel welcome, think of examples from your past experiences where you've gone above and beyond for someone. Share these stories during your interview to stand out!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can set the tone for a great conversation with your potential new team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Guest Services - Front Desk Agent - Hampton by Hilton Plymouth
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your friendly and outgoing personality shine through! We want to see how you can bring a smile to our guests' faces, so don't be shy about sharing your passion for customer service.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. If you've worked in hospitality or have strong customer service skills, shout about it! We love seeing how your background fits with our team at Hampton by Hilton.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to include all the important details, like your availability, especially for those weekend shifts!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our amazing benefits!
How to prepare for a job interview at Lafrance Hospitality
✨Show Off Your People Skills
As a Front Desk Agent, you'll be the face of the hotel, so it's crucial to demonstrate your excellent communication and interpersonal skills. During the interview, share specific examples of how you've successfully interacted with customers in the past, especially in challenging situations.
✨Know the Hotel Inside Out
Familiarise yourself with Hampton by Hilton's services, policies, and values before the interview. This knowledge will not only impress the interviewer but also show that you're genuinely interested in the role and the company. Plus, it’ll help you answer questions more confidently.
✨Be Ready for Scenario Questions
Expect to be asked how you'd handle various guest situations. Prepare for scenario-based questions by thinking through potential challenges you might face as a Front Desk Agent. Practising your responses can help you articulate your problem-solving skills effectively.
✨Highlight Your Flexibility
Since the role requires weekend availability, make sure to emphasise your flexibility during the interview. Share any previous experiences where you adapted to changing schedules or took on extra shifts, showcasing your commitment to being a reliable team member.