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- Tasks: Welcome guests, manage check-ins/outs, and resolve any issues.
- Company: Join the Fairfield Inn & Suites by Marriott, a leader in hospitality.
- Benefits: Enjoy DailyPay, hotel discounts, bonuses, paid training, and 401K matching.
- Why this job: Be part of a friendly team that values customer satisfaction and offers growth opportunities.
- Qualifications: Customer service experience preferred; hotel experience is a bonus.
- Other info: Flexible shifts available; must be reliable and have weekend availability.
Join our team at the Fairfield Inn & Suites by Marriott in Plymouth, MA, as a Front Desk Agent. We are seeking a charismatic, customer-focused individual with some weekend availability to ensure our guests have an exceptional experience.
Benefits include:
- DailyPay
- Hotel room discounts
- Referral and retention bonuses
- Paid training
- 401K matching
Responsibilities:
- Maintain a warm, welcoming, and professional demeanor with all guests
- Check guests in and out, process payments, note and fulfill special requests, and record accurate information
- Answer phones professionally and helpfully
- Post charges and settle guest accounts following procedures
- Address and resolve guest issues to enhance satisfaction
- Be familiar with emergency procedures and hotel policies
- Practice punctuality for scheduled shifts
Requirements:
- Customer service experience
- Hotel experience is a plus but not required
- Reliability
Details:
- Pay: $17 - $19 per hour
- Schedule: Day and evening shifts; must have weekend availability
- Employment type: Part-Time & Full-Time
Guest Services - Front Desk Agent - Fairfield Inn & Suites, Plymouth, MA employer: Lafrance Hospitality
Contact Detail:
Lafrance Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services - Front Desk Agent - Fairfield Inn & Suites, Plymouth, MA
✨Tip Number 1
Familiarise yourself with the Fairfield Inn & Suites brand and its values. Understanding their commitment to customer service will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Practice your communication skills, especially in handling guest inquiries and complaints. Role-playing common scenarios can boost your confidence and prepare you for real-life situations at the front desk.
✨Tip Number 3
Showcase your availability and flexibility, particularly for weekend shifts. Highlighting your willingness to work during peak times can make you a more attractive candidate for the role.
✨Tip Number 4
Network with current or former employees of the hotel. They can provide valuable insights into the company culture and may even refer you internally, increasing your chances of landing the job.
We think you need these skills to ace Guest Services - Front Desk Agent - Fairfield Inn & Suites, Plymouth, MA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Emphasise any roles where you interacted with guests or handled inquiries, as this will show your suitability for the Front Desk Agent position.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your ability to create a welcoming atmosphere. Mention your availability for weekend shifts and how you can contribute to enhancing guest satisfaction.
Showcase Relevant Skills: In your application, highlight skills such as communication, problem-solving, and multitasking. These are crucial for a Front Desk Agent, so make sure they stand out in your documents.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is important in a front desk role.
How to prepare for a job interview at Lafrance Hospitality
✨Showcase Your Customer Service Skills
As a Front Desk Agent, your ability to connect with guests is crucial. Prepare examples from your past experiences where you provided excellent customer service, resolved issues, or went above and beyond to ensure satisfaction.
✨Familiarise Yourself with Hotel Operations
Even if you don't have hotel experience, it's beneficial to understand basic hotel operations. Research common front desk procedures, such as check-in/check-out processes and how to handle guest inquiries, to demonstrate your initiative.
✨Practice Professional Communication
Since you'll be answering phones and interacting with guests, practice speaking clearly and professionally. Role-play common scenarios with a friend to build confidence in handling various guest situations.
✨Prepare for Situational Questions
Expect questions about how you'd handle specific guest situations or complaints. Think of potential scenarios and prepare your responses, focusing on how you would maintain a positive and professional demeanor.
