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- Tasks: Greet guests, manage check-ins/outs, and resolve guest issues with a smile.
- Company: Join the vibrant TRU by Hilton team in Manchester, NH, a leader in hospitality.
- Benefits: Enjoy flexible schedules, DailyPay, hotel discounts, and referral bonuses.
- Why this job: Develop your skills in a fun environment while creating memorable guest experiences.
- Qualifications: Customer service experience preferred; hotel experience is a bonus but not required.
- Other info: Must be available for overnight shifts and weekends; great growth opportunities await!
Are you looking to Grow your Hospitality Career, TRU by Hilton in Manchester, NH is looking to add to the team! Is that you?
Picture yourself as a vital member of our dynamic team, where every day is filled with vibrant energy and the opportunity to make a lasting impression on our guests. As a Part Time Front Desk Attendant, you\’ll be at the forefront of our hotel, ensuring that every guest is greeted with a warm smile and exceptional service.
Joining our team at TRU means you will have access to comprehensive benefits, as well as opportunities for cross training, career growth, and mentorship. As a member of the Hilton Team, you can enjoy amazing discounts on hotel rooms for both yourself and your family. We also offer company-wide incentives throughout the year, providing even more perks for our valued staff.
Join us in this thrilling opportunity to develop your professional skills, be part of an exceptional team, and create memorable experiences for our valued guests.
Must be available to train and work overnight shifts as needed to help as back up coverage.
The journey starts now – apply today and unlock a world of possibilities at TRU by Hilton in Manchester, NH!
Take advantage of our remarkableDailyPayfeature, which allows you to receive your earnings on any day that you prefer. Furthermore, if you successfully refer someone to join our remarkable team, you have the opportunity to earn up to an astounding$500.
Pay: $17.00 – $18.00 Per Hour
Schedule: Flexible Schedule, must have weekends
Job Type: Part-Time
Responsibilities:
- Maintain a warm, welcoming and professional demeanor while interacting with all guests.
- Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
- Answer the phone in a professional & helpful manner.
- Follow procedures on posting charges and settling guest accounts.
- Effectively address and resolve guest problems to increase guest satisfaction.
- Be knowledgeable of emergency procedures and Hotel policies.
- Practice punctuality for scheduled shifts.
Keywords: Hotel, Hospitality, customer service, receptionist, administrative, Front Desk, overnights
- Customer Service Experience
- Hotel Experience is a plus but NOT required
- Reliability
- Attention to detail
- DailyPay- Get Paid any day!
- Brand Hotel Room Discounts
- Company Wide Hotel Room Discount Program
- Referral Bonus Incentive
- Retention Bonus Incentive
- Tuition Reimbursement
- Annual Review Program
- Extensive Room for Growth
- Paid Training
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Front Desk Agent - TRU Hotel, Manchester, NH employer: Lafrance Hospitality
Contact Detail:
Lafrance Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Agent - TRU Hotel, Manchester, NH
✨Tip Number 1
Familiarise yourself with the TRU by Hilton brand and its values. Understanding their commitment to exceptional guest service will help you align your responses during interviews and demonstrate that you're a great fit for their team.
✨Tip Number 2
Highlight any previous customer service experience you have, even if it's not in hospitality. Being able to showcase your ability to handle guest interactions positively can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your availability for overnight shifts and weekends. Since these are essential for the role, showing flexibility and willingness to adapt can make you a more attractive candidate.
✨Tip Number 4
Consider visiting the hotel before applying. This will give you a feel for the environment and allow you to mention specific observations during your interview, demonstrating genuine interest in the position.
We think you need these skills to ace Front Desk Agent - TRU Hotel, Manchester, NH
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any previous roles where you interacted with guests or handled front desk responsibilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role at TRU by Hilton. Mention specific reasons why you want to work there and how your skills align with their values of exceptional service.
Highlight Availability: Since the position requires flexibility, clearly state your availability in your application. Mention your willingness to work overnight shifts and weekends, as this is crucial for the role.
Showcase Customer Service Skills: In your application, provide examples of how you've successfully resolved guest issues or provided excellent service in past roles. This will demonstrate your ability to enhance guest satisfaction.
How to prepare for a job interview at Lafrance Hospitality
✨Showcase Your Customer Service Skills
As a Front Desk Agent, you'll be the first point of contact for guests. Be prepared to share specific examples of how you've provided excellent customer service in the past. Highlight your ability to handle difficult situations with grace and professionalism.
✨Demonstrate Your Knowledge of the Hotel
Research TRU by Hilton and understand their values, services, and what sets them apart from other hotels. This will show your genuine interest in the position and help you answer questions more effectively.
✨Prepare for Common Interview Questions
Anticipate questions related to handling guest complaints, managing multiple tasks, and working overnight shifts. Practising your responses will help you feel more confident during the interview.
✨Exude Enthusiasm and Professionalism
Your attitude can make a significant difference. Approach the interview with a positive mindset, dress professionally, and maintain a warm and welcoming demeanour. This reflects the kind of experience guests can expect at TRU by Hilton.
