A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.
Location: Broadgate
Reports to: Store Manager
About Ladurée – French Art de Vivre Since 1862
Founded in Paris in 1862, Ladurée is one of the world's most iconic luxury pâtisserie brands, renowned for its elegant boutiques, exceptional craftsmanship, and signature macarons.
With more than 100 locations across 17 countries, Ladurée embodies the French Art de Vivre — combining refined retail experience, timeless elegance, and exceptional product quality.
In the United Kingdom, Ladurée operates across prestigious locations including Harrods, Covent Garden, Burlington Arcade, Selfridges, and St Pancras.
Role Overview
The Assistant Store Manager supports the Store Manager in the day-to-day operations of the Selfridges retail concession.
Working within a fast-paced luxury retail environment, you will ensure the delivery of an exceptional customer experience, strong commercial performance, and full compliance with both Ladurée standards and Selfridges policies and procedures.
You will act as the Store Manager's deputy, supporting team performance, operational excellence, and maintaining the highest retail standards.
Key Responsibilities
Leadership & Operational Support
- Support the Store Manager in overseeing daily retail operations of the concession.
- Ensure full compliance with Selfridges policies, procedures, and ways of working.
- Assist with rota planning to align staffing with trading patterns and peak footfall.
- Take responsibility for the concession and team in the absence of the Store Manager.
Team Leadership & Development
- Lead, motivate, and develop a high-performing retail team.
- Provide on-the-floor coaching to drive sales performance and service standards.
- Support recruitment, onboarding, and training of team members. xgikmsk
- Foster a professional, accountable, and customer-focused culture.
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Ladurée UK – Assistant Store Manager - Broadgate Circle - EC2M 2QS employer: Laduree Uk
Ladurée is an exceptional employer, offering a vibrant work culture in the heart of Central London where luxury meets hospitality. Employees benefit from comprehensive training, opportunities for personal growth, and a chance to be part of a prestigious brand known for its elegance and sophistication. With a focus on teamwork and customer satisfaction, working at Ladurée not only provides meaningful employment but also a unique experience in a renowned dining environment.
