Sales Assistant in Bicester

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Location: Ladurée kiosk at Laduree Bicester Village

Reports to: Retail Manager and Cluster Manager

Job Type: Full-Time – 8H shift flex

Position Summary: We are seeking a reliable and dedicated Retail Assistant to join our team at Ladurée Bicester Village kiosk, where you will play a key role in delivering an exceptional customer experience. As an ambassador of our iconic brand, you will contribute to creating a luxurious and welcoming environment for every guest. The ideal candidate will possess strong common sense, a hardworking attitude, and a willingness to go the extra mile to ensure smooth and efficient operations, especially during peak period of Christmas time.

Key Responsibilities

• Customer Service Excellence – Greet customers warmly, create a welcoming and luxurious shopping experience.
• Assist customers in selecting Ladurée products, such as macarons, pastries, and gifts, while providing knowledgeable recommendations based on customer preferences.
• Uphold Ladurée’s exceptional service standards by ensuring each customer interaction is personal, courteous, and attentive.
• Handle customer inquiries and provide detailed information about product origins, flavors, ingredients, and Ladurée’s unique offerings.

• Sales and Upselling – Actively engage in upselling and cross‑selling Ladurée products, such as promoting seasonal or limited‑edition items.
• Achieve individual and team sales targets by fostering repeat business and building customer loyalty.
• Accurately process customer transactions, handle cash and card payments, and manage receipts and customer orders efficiently.

• Store Presentation and Stock Management – Maintain the boutique’s aesthetic appeal by arranging and restocking displays, ensuring they are visually appealing and align with Ladurées brand standards.
• Monitor inventory levels, restocking as necessary, and inform management of any shortages to prevent disruption to customer experience.
• Assist with daily stock counts, inventory control, and managing stock rotation to ensure product freshness and quality.

• Product Knowledge and Brand Representation – Develop and maintain a deep understanding of Ladurée products, history, and values to effectively communicate them to customers.
• Represent Ladurée’s brand ethos through a polished appearance, language, and behavior that aligns with the brand’s luxury positioning.

• Operational Support – Support store operations by participating in opening and closing routines, cleaning, and other duties that ensure a smooth store environment.
• Adhere to health and safety, hygiene, and cleanliness standards, particularly in handling food products.
• Manage packaging for customer orders with precision and care, ensuring it meets Ladurées quality standards.

• Team Collaboration – Work collaboratively with team members, supporting each other in creating a memorable shopping experience.
• Attend regular team meetings and training sessions to stay updated on new products, promotions, and company policies.

Qualifications

• Previous retail or customer service experience, ideally within a luxury or high‑end food or hospitality brand.
• Exceptional interpersonal and communication skills, with a friendly and approachable demeanour.
• Strong attention to detail, especially in following brand standards and visual merchandising guidelines.
• Ability to work in a fast‑paced environment, handling multiple customers and transactions with efficiency.
• Flexibility to work various shifts, including weekends, holidays, and peak seasons.

Preferred Skills

• Passion for gourmet food, pastries, and the Ladurée brand.
• Basic knowledge of Ladurée product lines.
• Experience in using Point of Sale (POS) systems.

Benefits

• Competitive hourly wage.
• Employee discounts on Ladurée products.
• Opportunities for professional growth within the brand and exposure to a prestigious luxury environment.
• Monthly travel allowance.