Driver / Delivery Driver

About Ladurée: Founded in Paris in 1862, Ladurée is one of the world's most iconic luxury pâtisserie brands, renowned for its elegant boutiques, exceptional craftsmanship, and signature macarons. With more than 170 locations across 25 countries, Ladurée embodies the French Art de Vivre, combining refined retail experience, timeless elegance, and exceptional product quality. In the United Kingdom, Ladurée operates across 12 prestigious locations including Harrods, Covent Garden, Burlington Arcade, Selfridges, and St Pancras.

Role Overview: The Driver is responsible for the safe, timely, and professional delivery of Ladurée products from the North Acton Production Centre and Warehouse to Ladurée stores across London. Products include macarons, viennoiserie, pastries, pyramids, retail items, beverages, packaging, and other stock required for daily store operations. The role is critical in ensuring stores receive deliveries on time, products are handled with care, and company standards for food safety, quality, and customer service are maintained at all times.

Key Responsibilities:

• Deliveries & Logistics
• Complete daily delivery routes to Ladurée stores across London.
• Load, transport, and unload stock safely and efficiently.
• Ensure all deliveries are completed within agreed schedules and store requirements.
• Deliver products in accordance with food safety and quality standards.
• Obtain delivery confirmations and maintain accurate delivery records.
• Report any delivery delays, shortages, damages, or discrepancies immediately.
• Vehicle Management
• Conduct daily vehicle safety checks before commencing deliveries.
• Maintain the cleanliness and presentation of company vehicles.
• Ensure vehicles are fuelled and roadworthy at all times.
• Report any vehicle defects, accidents, or maintenance requirements promptly.
• Adhere to all road traffic laws and company driving policies.
• Stock Handling
• Assist with loading and unloading deliveries at the warehouse and stores.
• Handle fragile products, including macarons and pastries, with care to prevent damage.
• Verify delivery quantities against delivery notes.
• Return any stock transfers, packaging, or documentation as required.
• Health & Safety
• Follow all company Health & Safety procedures.
• Adhere to food hygiene and food safety regulations.
• Use appropriate manual handling techniques when moving stock.
• Wear the required PPE and uniform at all times.
• Ensure products are transported at the correct temperatures where required.
• Team Support
• Support warehouse operations during quieter delivery periods.
• Assist with stock organisation, warehouse housekeeping, and inventory activities.
• Work collaboratively with store teams and management.
• Represent Ladurée professionally when visiting stores and external locations.

Skills & Experience:

• Essential:
• Full UK Driving Licence with no major endorsements.
• Previous experience in a delivery driver, courier, or logistics role.
• Good knowledge of London roads and routes.
• Ability to work independently and manage time effectively.
• Good communication and organisational skills.
• Physically fit and able to lift and move stock safely.
• Reliable, punctual, and professional.
• Desirable:
• Experience delivering food products or working within hospitality, retail, or food production environments.
• Knowledge of food safety requirements.
• Experience using delivery schedules or route planning systems.

Personal Attributes:

• Positive and professional attitude.
• Strong attention to detail.
• Trustworthy and dependable.
• Flexible and willing to support operational needs.
• Takes pride in maintaining high standards.
• Customer-focused and solutions-oriented.

Working Conditions:

• Based at Ladurée's North Acton Production Centre and Warehouse.
• Regular travel across London delivering to Ladurée stores.
• Early morning starts may be required to meet operational demands.
• Occasional weekend and bank holiday work may be required.

Key Performance Indicators (KPIs):

• Deliveries completed on time.
• Accuracy of deliveries.
• Minimal product damage or wastage.
• Compliance with vehicle safety checks.
• Positive feedback from stores and operational teams.
• Adherence to Health & Safety and Food Safety standards.

Ladurée UK reserves the right to amend this job description in line with business requirements.