At a Glance
- Tasks: Provide top-notch customer service and manage appointments at the Military & Family Readiness Centre.
- Company: Join a supportive team dedicated to helping military families thrive.
- Benefits: Enjoy a stable work schedule, competitive pay, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on community support and teamwork.
- Why this job: Make a difference in the lives of military families while developing your administrative skills.
- Qualifications: Strong customer service skills and proficiency in office software are essential.
The predicted salary is between 25000 - 30000 £ per year.
Location: Military & Family Readiness Center (M&FRC), RAF Lakenheath, United Kingdom
Work Schedule: Monday–Friday, 07:30–16:30 (excluding U.S. Federal and U.K. Bank Holidays)
Virtual Customer Support
- Answer and route all incoming telephone calls during business hours.
- Respond to customer inquiries via phone, email, and online platforms within required timeframes.
- Provide accurate information, referrals, and directory assistance for on-base and off-base resources.
- Maintain and update referral and resource lists on a weekly basis.
- Monitor organizational email inboxes and elevate complex issues to appropriate M&FRC staff.
- Send appointment and workshop reminders at least 24 hours in advance.
In-Person Reception & Customer Intake
- Greet walk-in customers within five (5) minutes of arrival.
- Conduct initial intake assessments and assist with completion of required forms and documentation.
- Provide guidance on available M&FRC programs, services, and resources.
- Maintain sign-in systems and accurately log all customer visits.
- Ensure reception and resource areas remain clean, organized, and stocked with current materials.
Scheduling & Calendar Management
- Schedule customer appointments, workshops, and classes using government-approved systems.
- Manage calendars for Community Readiness Consultants (CRCs), Community Readiness Specialists (CRSs), and classroom spaces.
- Coordinate scheduling support for outreach events and community activities as directed.
- Create and maintain customer records and upload all required intake documentation.
Required Qualifications
- Strong customer service and administrative support experience.
- Proficiency with office software, email systems, and data entry platforms.
- Ability to manage multiple tasks, calendars, and customer interactions accurately.
- Excellent verbal and written communication skills.
- Ability to work independently under contractor supervision.
Preferred Qualifications
- Experience supporting military, government, or community service organizations.
- Familiarity with appointment scheduling systems or case management platforms.
- Experience working in a front desk or customer intake environment.
Front Desk Administrator in Suffolk employer: Ladgov Corporation
At the Military & Family Readiness Center (M&FRC) in RAF Lakenheath, we pride ourselves on being an exceptional employer that values our team members' contributions and fosters a supportive work culture. With a focus on employee growth and development, we offer comprehensive training opportunities and a collaborative environment where your skills can shine. Enjoy a fulfilling career while making a meaningful impact on the lives of military families in a vibrant community setting.
