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- Tasks: Provide top-notch customer support and manage appointments at the Military & Family Readiness Centre.
- Company: Join a supportive team dedicated to helping military families thrive.
- Benefits: Enjoy a stable work schedule, competitive pay, and opportunities for personal growth.
- Why this job: Make a difference in the lives of military families while developing your skills.
- Qualifications: Strong customer service skills and proficiency in office software are essential.
- Other info: Dynamic work environment with a focus on community and teamwork.
The predicted salary is between 30000 - 42000 £ per year.
Location: Military & Family Readiness Center (M&FRC), RAF Lakenheath, United Kingdom
Work Schedule: Monday–Friday, 07:30–16:30 (excluding U.S. Federal and U.K. Bank Holidays)
Key Responsibilities
- Virtual Customer Support
- Answer and route all incoming telephone calls during business hours.
- Respond to customer inquiries via phone, email, and online platforms within required timeframes.
- Provide accurate information, referrals, and directory assistance for on-base and off-base resources.
- Maintain and update referral and resource lists on a weekly basis.
- Monitor organizational email inboxes and escalate complex issues to appropriate M&FRC staff.
- Send appointment and workshop reminders at least 24 hours in advance.
- In-Person Reception & Customer Intake
- Greet walk-in customers within five (5) minutes of arrival.
- Conduct initial intake assessments and assist with completion of required forms and documentation.
- Provide guidance on available M&FRC programs, services, and resources.
- Maintain sign-in systems and accurately log all customer visits.
- Ensure reception and resource areas remain clean, organized, and stocked with current materials.
- Scheduling & Calendar Management
- Schedule customer appointments, workshops, and classes using government-approved systems.
- Manage calendars for Community Readiness Consultants (CRCs), Community Readiness Specialists (CRSs), and classroom spaces.
- Coordinate scheduling support for outreach events and community activities as directed.
- Create and maintain customer records and upload all required intake documentation.
Qualifications & Skills
- Required Qualifications
- Strong customer service and administrative support experience.
- Proficiency with office software, email systems, and data entry platforms.
- Ability to manage multiple tasks, calendars, and customer interactions accurately.
- Excellent verbal and written communication skills.
- Ability to work independently under contractor supervision.
- Preferred Qualifications
- Experience supporting military, government, or community service organizations.
- Familiarity with appointment scheduling systems or case management platforms.
- Experience working in a front desk or customer intake environment.
Front Desk Administrator in Brandon employer: Ladgov Corporation
Contact Detail:
Ladgov Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Administrator in Brandon
✨Tip Number 1
Get to know the company! Research the Military & Family Readiness Center and understand their mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about interacting with people, think of scenarios you might face at the front desk. Role-play with a friend or family member to get comfortable with answering questions and handling inquiries.
✨Tip Number 3
Network like a pro! Connect with current or former employees of the M&FRC on LinkedIn. Ask them about their experiences and any tips they might have for acing the interview process. You never know who might give you the inside scoop!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows that you're proactive and serious about landing the job. Don't miss out on this opportunity!
We think you need these skills to ace Front Desk Administrator in Brandon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and administrative skills. We want to see how your experience aligns with the responsibilities of the Front Desk Administrator role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting military families and how your skills make you the perfect fit for our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your written application reflects your excellent communication skills. We love clear, concise, and engaging writing, so let your personality come through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other amazing opportunities we have at StudySmarter!
How to prepare for a job interview at Ladgov Corporation
✨Know Your Customer Service Skills
Make sure you can highlight your strong customer service experience. Think of specific examples where you've successfully handled inquiries or resolved issues, especially in a busy environment. This will show that you're ready to tackle the fast-paced nature of the role.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the key responsibilities. Be prepared to discuss how your skills align with tasks like managing calendars, scheduling appointments, and providing accurate information. This shows that you’re not just interested, but also well-prepared.
✨Practice Your Communication Skills
Since excellent verbal and written communication is crucial for this position, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend, focusing on how you would respond to customer inquiries or explain M&FRC services.
✨Show Enthusiasm for the Military Community
If you have any experience working with military or community service organisations, be sure to mention it! Showing genuine interest in supporting military families can set you apart from other candidates. It demonstrates that you understand the unique needs of the community you'll be serving.
