Harrods - Deputy Store Manager in London

High-quality fresh chocolate - that's what the Swiss chocolate manufacturer Läderach stands for. Founded in 1962, the family business now employs over 2500 people from more than 80 countries across the group, and the trend is rising. The company's headquarters are located in the canton of Glarus. Here, against a picturesque Alpine backdrop, we produce our fresh chocolates and are constantly developing new, innovative ideas in agile teams. The Retail business unit comprises more than 250 chocolateries in more than 30 countries. Here we offer our chocolate specialties and invite customers to experience fresh chocolate in ever new ways. Want to be part of it too? Come and join us.

What you can expect:

• You support the Store Manager.
• You manage the store in the absence of the Store Manager.
• You lead by example on the shop floor to create an outstanding and engaging in-store customer experience.
• You motivate, mentor, and coach sales associates.
• You support in training and onboarding a winning team.
• You coordinate day-to-day operations.
• You ensure proper food safety protocol and all other Health & Safety regulatory requirements are observed.
• You place weekly and seasonal orders and ensure correct stock levels.
• You schedule staff to optimise customer service and personnel cost management.
• You oversee proper stockroom storage and care, by implementing FIFO in-store and in the stockroom.
• You make sure your store looks great, in line with the brand’s visual merchandising guidelines.

What we expect from you:

• You have experience in a similar role in a premium or luxury retail store.
• You love interacting with customers.
• You set a great example for the rest of the team with your hands‑on mentality, enthusiasm, and passion for delivering a fantastic customer experience.
• You have firm understanding of, and experience working with, commonly used retail KPIs (e.g. conversion rate, ATV, etc.)
• You are entrepreneurial, hands‑on and have solutions‑focus mindset.
• You are ambitious and results driven.
• You have proven ability to develop and grow both a team and business.
• You are well organised, detail oriented with the ability to multi‑task.
• You are able to effectively prioritise and delegate.
• You are flexible when it comes to working weekends, evenings and holidays as necessary.
• You are proficient in the use of MS Office and different POS systems.
• You have excellent written and verbal communication in English (another language is a plus but not necessary).
• You love chocolate and are passionate about fine food.

What we offer you:

• Bonus scheme
• An exciting working environment with motivated colleagues
• A position with lots of personal responsibility
• The opportunity to contribute fresh ideas
• An open and respectful feedback culture
• In‑house and further training
• Unique career opportunities
• Generous discounts on our products
• Chocolate at work
• Easily accessible locations

Own it. Grow it. Make it fresh. Sounds interesting? Then send us your application.