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- Tasks: Support the Store Manager and lead the team to create an amazing customer experience.
- Company: Join Läderach, a premium Swiss chocolate manufacturer with a rich heritage.
- Benefits: Enjoy a bonus scheme, generous discounts, and unique career opportunities.
- Other info: Flexible hours and a fun, dynamic work environment await you.
- Why this job: Be part of a passionate team and share your love for fine chocolate.
- Qualifications: Experience in luxury retail and a passion for delivering exceptional customer service.
The predicted salary is between 30000 - 40000 £ per year.
High-quality fresh chocolate - that's what the Swiss chocolate manufacturer Läderach stands for. Founded in 1962, the family business now employs over 2500 people from more than 80 countries across the group, and the trend is rising. The company's headquarters are located in the canton of Glarus. Here, against a picturesque Alpine backdrop, we produce our fresh chocolates and are constantly developing new, innovative ideas in agile teams. The Retail business unit comprises more than 250 chocolateries in more than 30 countries. Here we offer our chocolate specialties and invite customers to experience fresh chocolate in ever new ways. Want to be part of it too? Come and join us.
What you can expect:
- You support the Store Manager.
- You manage the store in the absence of the Store Manager.
- You lead by example on the shop floor to create an outstanding and engaging in-store customer experience.
- You motivate, mentor, and coach sales associates.
- You support in training and onboarding a winning team.
- You coordinate day-to-day operations.
- You ensure proper food safety protocol and all other Health & Safety regulatory requirements are observed.
- You place weekly and seasonal orders and ensure correct stock levels.
- You schedule staff to optimise customer service and personnel cost management.
- You oversee proper stockroom storage and care, by implementing FIFO in-store and in the stockroom.
- You make sure your store looks great, in line with the brand’s visual merchandising guidelines.
What we expect from you:
- You have experience in a similar role in a premium or luxury retail store.
- You love interacting with customers.
- You set a great example for the rest of the team with your hands‑on mentality, enthusiasm, and passion for delivering a fantastic customer experience.
- You have firm understanding of, and experience working with, commonly used retail KPIs (e.g. conversion rate, ATV, etc.)
- You are entrepreneurial, hands‑on and have solutions‑focus mindset.
- You are ambitious and results driven.
- You have proven ability to develop and grow both a team and business.
- You are well organised, detail oriented with the ability to multi‑task.
- You are able to effectively prioritise and delegate.
- You are flexible when it comes to working weekends, evenings and holidays as necessary.
- You are proficient in the use of MS Office and different POS systems.
- You have excellent written and verbal communication in English (another language is a plus but not necessary).
- You love chocolate and are passionate about fine food.
What we offer you:
- Bonus scheme
- An exciting working environment with motivated colleagues
- A position with lots of personal responsibility
- The opportunity to contribute fresh ideas
- An open and respectful feedback culture
- In‑house and further training
- Unique career opportunities
- Generous discounts on our products
- Chocolate at work
- Easily accessible locations
Own it. Grow it. Make it fresh. Sounds interesting? Then send us your application.
Canary Wharf - Deputy Store Manager in London employer: Läderach
Contact Detail:
Läderach Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Canary Wharf - Deputy Store Manager in London
✨Tip Number 1
Get to know the company inside out! Research Läderach's values, products, and culture. This way, when you walk into that interview, you can show off your passion for their fresh chocolate and how you fit right into their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your leadership skills and customer service experience, as these are key for the Deputy Store Manager role.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Läderach. Plus, it shows your genuine interest!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Läderach family and ready to bring your A-game to the store.
We think you need these skills to ace Canary Wharf - Deputy Store Manager in London
Some tips for your application 🫡
Show Your Passion for Chocolate: When you're writing your application, let your love for chocolate shine through! Share why you’re excited about working with fresh chocolate and how it connects to your experience in retail.
Highlight Your Leadership Skills: As a Deputy Store Manager, you'll be leading a team. Make sure to mention any past experiences where you've motivated or trained others. We want to see how you can inspire your future colleagues!
Be Detail-Oriented: In your application, pay attention to the details. Use clear language and check for any typos or errors. A well-organised application reflects your ability to manage tasks effectively, which is key for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Läderach
✨Know Your Chocolate
Before the interview, brush up on your knowledge of Läderach's products. Familiarise yourself with their fresh chocolate offerings and any unique selling points. This will show your passion for fine food and help you connect with the brand during the conversation.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Highlight your hands-on mentality and how you've motivated and mentored others. This is crucial for a Deputy Store Manager position, so be ready to discuss specific situations where you made a positive impact.
✨Understand Retail KPIs
Make sure you can talk confidently about retail KPIs like conversion rates and average transaction value. Be prepared to discuss how you've used these metrics to drive sales and improve customer experiences in past roles. This will demonstrate your entrepreneurial mindset and results-driven approach.
✨Be Ready to Multi-task
Think of examples that showcase your organisational skills and ability to prioritise tasks effectively. The role requires juggling various responsibilities, so share how you've managed multiple duties in a fast-paced environment while maintaining high standards of customer service.