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For Companies At a Glance
- Tasks: Support the Store Manager and lead the team to create an amazing customer experience.
- Company: Join Läderach, a premium Swiss chocolate brand with a rich heritage.
- Benefits: Enjoy a bonus scheme, generous discounts, and a fun work environment.
- Why this job: Be part of a passionate team and share your love for fine chocolate.
- Qualifications: Experience in luxury retail and a passion for customer service.
- Other info: Great career growth opportunities and a culture of open feedback.
The predicted salary is between 30000 - 42000 £ per year.
High-quality fresh chocolate - that’s what the Swiss chocolate manufacturer Läderach stands for. Founded in 1962, the family business now employs over 3000 people from more than 80 countries across the group, and the trend is rising. The company’s headquarters are located in the canton of Glarus. Here, against a picturesque Alpine backdrop, we produce our fresh chocolates and are constantly developing new, innovative ideas in agile teams. The Retail business unit comprises more than 250 chocolateries in more than 30 countries. Here we offer our chocolate specialties and invite customers to experience fresh chocolate in ever new ways. Want to be part of it too? Come and join us.
What you can expect
- You support the Store Manager.
- You manage the store in the absence of the Store Manager.
- You lead by example on the shop floor to create an outstanding and engaging in-store customer experience.
- You motivate, mentor, and coach sales associates.
- You support in training and onboarding a winning team.
- You coordinate day-to-day operations.
- You ensure proper food safety protocol and all other Health & Safety regulatory requirements are observed.
- You place weekly and seasonal orders and ensure correct stock levels.
- You schedule staff to optimise customer service and personnel cost management.
- You oversee proper stockroom storage and care, by implementing FIFO in-store and in the stockroom.
- You make sure your store looks great, in line with the brand’s visual merchandising guidelines.
What we expect from you
- You have experience in a similar role in a premium or luxury retail store.
- You love interacting with customers. You set a great example for the rest of the team with your hands-on mentality, enthusiasm, and passion for delivering a fantastic customer experience.
- You have firm understanding of, and experience working with, commonly used retail KPIs (e.g. conversion rate, ATV, etc..)
- You are entrepreneurial, hands-on and have solutions-focus mindset.
- You are ambitious and results driven.
- You have proven ability to develop and grow both a team and business.
- You are well organised, detail oriented with the ability to multi-task.
- You are able to effectively prioritise and delegate.
- You are flexible when it comes to working weekends, evenings and holidays as necessary.
- You are proficient in the use of MS Office and different POS systems.
- You have excellent written and verbal communication in English (another language is a plus but not necessary).
- You love chocolate and are passionate about fine food.
What we offer you
- Bonus scheme
- An exciting working environment with motivated colleagues
- A position with lots of personal responsibility
- The opportunity to contribute fresh ideas
- An open and respectful feedback culture
- In-house and further training
- Unique career opportunities
- Generous discounts on our products
- Chocolate at work
- Easily accessible locations
Own it. Grow it. Make it fresh. Sounds interesting? Then send us your application.
Broadgate Circle - Deputy Store Manager in London employer: Läderach
Contact Detail:
Läderach Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Broadgate Circle - Deputy Store Manager in London
✨Tip Number 1
Get to know the company! Before your interview, dive into Läderach's history and values. This will not only help you answer questions but also show your genuine interest in being part of their chocolate-loving team.
✨Tip Number 2
Practice your customer interaction skills. Since this role is all about creating an outstanding in-store experience, think of examples from your past where you’ve gone above and beyond for customers. We want to hear those stories!
✨Tip Number 3
Show off your leadership skills! Be ready to discuss how you've motivated and developed teams in previous roles. We love seeing candidates who can inspire others and drive results.
✨Tip Number 4
Don’t forget to highlight your organisational skills! Talk about how you manage stock levels and ensure everything runs smoothly. This is key for a Deputy Store Manager, so let us know how you keep things on track.
We think you need these skills to ace Broadgate Circle - Deputy Store Manager in London
Some tips for your application 🫡
Show Your Passion for Chocolate: When you're writing your application, let your love for chocolate shine through! Share why you’re excited about working with fresh chocolate and how it aligns with your personal interests. We want to see that enthusiasm!
Highlight Relevant Experience: Make sure to showcase any previous experience in retail, especially in premium or luxury settings. Talk about your hands-on approach and how you've successfully led teams or improved customer experiences. We value those real-life examples!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Läderach
✨Know Your Chocolate
Before the interview, brush up on your knowledge of Läderach and its products. Familiarise yourself with their range of chocolates and any unique selling points. This will show your passion for the brand and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Deputy Store Manager, you'll need to lead by example. Prepare examples from your past experience where you've motivated or mentored a team. Highlight how you’ve created an engaging customer experience and how you can bring that to Läderach.
✨Understand Retail KPIs
Make sure you’re comfortable discussing retail KPIs like conversion rates and average transaction value. Be ready to explain how you've used these metrics in previous roles to drive sales and improve performance.
✨Demonstrate Your Organisational Skills
The role requires excellent organisational skills. Think of specific instances where you successfully managed stock levels, scheduled staff, or implemented food safety protocols. Sharing these experiences will illustrate your ability to handle the day-to-day operations effectively.
