At a Glance
- Tasks: Support the Store Manager and lead the team to create an amazing customer experience.
- Company: Join Läderach, a premium Swiss chocolate manufacturer with a rich heritage.
- Benefits: Enjoy a bonus scheme, generous discounts, and unique career opportunities.
- Other info: Flexible hours and a fun, dynamic work environment await you.
- Why this job: Be part of a passionate team and share your love for fine chocolate.
- Qualifications: Experience in luxury retail and a passion for delivering exceptional customer service.
The predicted salary is between 30000 - 40000 € per year.
High-quality fresh chocolate - that's what the Swiss chocolate manufacturer Läderach stands for. Founded in 1962, the family business now employs over 2500 people from more than 80 countries across the group, and the trend is rising. The company's headquarters are located in the canton of Glarus. Here, against a picturesque Alpine backdrop, we produce our fresh chocolates and are constantly developing new, innovative ideas in agile teams. The Retail business unit comprises more than 250 chocolateries in more than 30 countries. Here we offer our chocolate specialties and invite customers to experience fresh chocolate in ever new ways. Want to be part of it too? Come and join us.
What You Can Expect
- You support the Store Manager.
- You manage the store in the absence of the Store Manager.
- You lead by example on the shop floor to create an outstanding and engaging in-store customer experience.
- You motivate, mentor, and coach sales associates.
- You support in training and onboarding a winning team.
- You coordinate day-to-day operations.
- You ensure proper food safety protocol and all other Health & Safety regulatory requirements are observed.
- You place weekly and seasonal orders and ensure correct stock levels.
- You schedule staff to optimise customer service and personnel cost management.
- You oversee proper stockroom storage and care, by implementing FIFO in-store and in the stockroom.
- You make sure your store looks great, in line with the brand’s visual merchandising guidelines.
What We Expect From You
- You have experience in a similar role in a premium or luxury retail store.
- You love interacting with customers.
- You set a great example for the rest of the team with your hands‑on mentality, enthusiasm, and passion for delivering a fantastic customer experience.
- You have firm understanding of, and experience working with, commonly used retail KPIs (e.g. conversion rate, ATV, etc.)
- You are entrepreneurial, hands‑on and have solutions‑focus mindset.
- You are ambitious and results driven.
- You have proven ability to develop and grow both a team and business.
- You are well organised, detail oriented with the ability to multi‑task.
- You are able to effectively prioritise and delegate.
- You are flexible when it comes to working weekends, evenings and holidays as necessary.
- You are proficient in the use of MS Office and different POS systems.
- You have excellent written and verbal communication in English (another language is a plus but not necessary).
- You love chocolate and are passionate about fine food.
What We Offer You
- Bonus scheme
- An exciting working environment with motivated colleagues
- A position with lots of personal responsibility
- The opportunity to contribute fresh ideas
- An open and respectful feedback culture
- In‑house and further training
- Unique career opportunities
- Generous discounts on our products
- Chocolate at work
- Easily accessible locations
Own it. Grow it. Make it fresh. Sounds interesting? Then send us your application.
Canary Wharf - Deputy Store Manager in Lincoln employer: Läderach
Läderach is an exceptional employer, offering a vibrant and dynamic work environment in the heart of Canary Wharf. With a strong emphasis on personal responsibility and professional growth, employees benefit from generous discounts on our exquisite chocolate products, as well as unique career opportunities and in-house training. Join a passionate team that values creativity and collaboration, all while indulging in the finest chocolate experience.
StudySmarter Expert Advice🤫
We think this is how you could land Canary Wharf - Deputy Store Manager in Lincoln
✨Tip Number 1
Get to know the company inside out! Research Läderach's values, products, and culture. This way, when you walk into that interview, you can show off your passion for their fresh chocolate and how you fit right into their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. This could give you insider info that sets you apart from other candidates.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to retail management and customer service. Role-play with a friend or in front of the mirror to boost your confidence and nail those responses.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Canary Wharf - Deputy Store Manager in Lincoln
Some tips for your application 🫡
Show Your Passion for Chocolate:When you're writing your application, let your love for chocolate shine through! Share why you’re excited about working with fresh chocolate and how it connects to your experience in retail.
Highlight Your Leadership Skills:As a Deputy Store Manager, you'll be leading a team. Make sure to showcase your previous experience in mentoring and coaching others. We want to see how you've motivated teams in the past!
Be Detail-Oriented:Pay attention to the details in your application. Use clear language and check for any typos or errors. A well-organised application reflects your ability to manage tasks effectively, which is key for this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Läderach
✨Know Your Chocolate
Before the interview, brush up on your knowledge of Läderach's products and their unique selling points. Being able to discuss the quality and craftsmanship behind their fresh chocolates will show your passion and understanding of the brand.
✨Showcase Your Leadership Skills
Prepare examples from your past experience where you've successfully led a team or improved customer service. Highlight how you motivated your colleagues and created an engaging environment, as this role requires strong leadership qualities.
✨Understand Retail KPIs
Familiarise yourself with key retail performance indicators like conversion rates and average transaction value. Be ready to discuss how you've used these metrics in previous roles to drive sales and improve store performance.
✨Demonstrate Your Flexibility
Since the role requires working weekends and holidays, be prepared to discuss your availability and willingness to adapt. Share any relevant experiences that showcase your flexibility and commitment to meeting business needs.
