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- Tasks: Support the Store Manager and lead the team to create an amazing customer experience.
- Company: Join Läderach, a premium Swiss chocolate manufacturer with a rich heritage.
- Benefits: Enjoy a bonus scheme, generous discounts, and exciting career opportunities.
- Other info: Flexible hours, training opportunities, and a vibrant work environment await you.
- Why this job: Be part of a passionate team and indulge in your love for chocolate daily.
- Qualifications: Experience in retail, strong leadership skills, and a passion for fine food.
The predicted salary is between 30000 - 40000 £ per year.
High-quality fresh chocolate - that's what the Swiss chocolate manufacturer Läderach stands for. Founded in 1962, the family business now employs over 2500 people from more than 80 countries across the group. The company's headquarters are located in the canton of Glarus, where we produce our fresh chocolates and are constantly developing new, innovative ideas in agile teams.
The Retail business unit comprises more than 250 chocolateries in over 30 countries, offering our chocolate specialties and inviting customers to experience fresh chocolate in ever new ways.
Responsibilities:
- You support the Store Manager.
- You manage the store in the absence of the Store Manager.
- You lead by example on the shop floor to create an outstanding and engaging in-store customer experience.
- You motivate, mentor, and coach sales associates.
- You support in training and onboarding a winning team.
- You coordinate day-to-day operations.
- You ensure proper food safety protocol and all other Health & Safety regulatory requirements are observed.
- You place weekly and seasonal orders and ensure correct stock levels.
- You schedule staff to optimise customer service and personnel cost management.
- You oversee proper stockroom storage and care, by implementing FIFO in-store and in the stockroom.
- You make sure your store looks great, in line with the brand’s visual merchandising guidelines.
Requirements:
- You have experience in a similar role in a premium or luxury retail store.
- You love interacting with customers and set a great example for the rest of the team with your hands-on mentality, enthusiasm, and passion for delivering a fantastic customer experience.
- You have a firm understanding of, and experience working with, commonly used retail KPIs (e.g. conversion rate, ATV, etc.).
- You are entrepreneurial, hands-on, and have a solutions-focused mindset.
- You are ambitious and results-driven.
- You have a proven ability to develop and grow both a team and business.
- You are well organised, detail-oriented with the ability to multi-task.
- You are able to effectively prioritise and delegate.
- You are flexible when it comes to working weekends, evenings, and holidays as necessary.
- You are proficient in the use of MS Office and different POS systems.
- You have excellent written and verbal communication in English (another language is a plus but not necessary).
- You love chocolate and are passionate about fine food.
Benefits:
- Bonus scheme
- An exciting working environment with motivated colleagues
- A position with lots of personal responsibility
- The opportunity to contribute fresh ideas
- An open and respectful feedback culture
- In-house and further training
- Unique career opportunities
- Generous discounts on our products
- Chocolate at work
- Easily accessible locations
Sounds interesting? Then send us your application.
High Street Kensington - Supervisor employer: Läderach
Contact Detail:
Läderach Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land High Street Kensington - Supervisor
✨Tip Number 1
Get to know the company inside out! Research Läderach's values, products, and culture. This way, when you walk into that interview, you can show off your passion for their fresh chocolate and how you fit right in with their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your leadership skills and customer service experience, as these are key for the Supervisor role.
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional for your interview. A polished appearance shows that you take the opportunity seriously and are ready to represent the Läderach brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace High Street Kensington - Supervisor
Some tips for your application 🫡
Show Your Passion for Chocolate: When you're writing your application, let your love for chocolate shine through! Share why you’re excited about working with fresh chocolate and how it connects to your experience in retail. We want to see that enthusiasm!
Tailor Your Experience: Make sure to highlight your previous roles in premium or luxury retail. Use specific examples that demonstrate your ability to lead a team and create an outstanding customer experience. We’re looking for those standout moments!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Läderach
✨Know Your Chocolate
Before the interview, brush up on your knowledge of Läderach's products. Familiarise yourself with their chocolate varieties and any unique selling points. This will show your passion for fine food and help you connect with the brand during the conversation.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to lead by example. Prepare examples from your past experiences where you've motivated or mentored a team. Highlight how you’ve created an engaging customer experience and how you can bring that to Läderach.
✨Understand Retail KPIs
Make sure you’re comfortable discussing retail KPIs like conversion rates and average transaction value. Be ready to explain how you've used these metrics in previous roles to drive sales and improve performance.
✨Demonstrate Your Organisational Skills
Since the role involves coordinating day-to-day operations, think of specific instances where you've successfully managed multiple tasks. Discuss your approach to prioritising and delegating responsibilities to ensure smooth store operations.